ITunes won't recognize ipod after upgrade

Yesterday my ipod synced fine, then I upgraded to the latest version of iTunes and now when I plug the ipod in, it does not show up anywhere. Nice.
I tried re-installing itunes re-booting and resetting the ipod countless times, different usb ports, etc. I'm convinced it is the software upgrade.
When I plug it in, it does not give the "do not disconnect" msg. It does nothing except indicate it is charging (little lightning bolt).
I had this same issue after an upgrade last year, and all the sudden it started working after simply plugging it in a few days later (magic!)
I also find it hilarious that one of the tips Apple suggests for this problem is to re-set your ipod to factory settings....which step 1 to do so is to connect it to your computer and select that in itunes--I can't get it to show up in itunes, so how can I re-format it!!
Any suggestions?
Are there any other files I should trash when deleting itunes off my mac besides the application?

OK, it is working now. Not exactly sure the cause of problem, but here's what I did in case others have a similar problem:
I did not have a syncservices file Carolyn mentioned.
So I hunted around and found a document suggesting to delete the ipod.plist file and the isync.plist file in the preferences directory.
I did it one at a time, rebooting both my imac and ipod before connecting again.
Deleting the ipod file did not work.
Deleting the isync file DID WORK. Also note that throughout this I had re-named my "iTunes" folder (where all my songs are), so when I opened iTunes, it created a new blank song library. Also, each time I did delete the itunes plist files mentioned previously in this thread.
Once iTunes recognized my iPod I went ahead and restored it, deleting all the iPod data.
I then restored my original song library to itunes, and re-synced the ipod.
Then the moment of truth, disconnecting the ipod and re-connecting to see if iTunes will recognize it. NO LUCK. SAME PROBLEM! %$#@&!
While I'm re-booting the mac, I was playing some videos on my ipod, I had not played in a long time. By pure chance I find that 2 of them appear to be corrupt and did not play correctly...they were very old qt movie of some commercials I had from 10 years ago, that I stuck on my ipod for fun last year.
I also found a video podcast I downloaded from Apple --the day I had these problems--would not even play. It played on iTunes, but locked up my iPod--my iPod has never frozen like that.
So I trashed those corrupt video files before I re-synced my ipod yet again (after restoring it again,etc.).
NOW IT WORKS LIKE A DREAM.
Not sure if a corrupt video file can hose up iPod syncing, but that is what the evidence points to here. Or possibly the older videos combined with the new software upgrade.
Thanks to Carolyn for suggestions.

Similar Messages

  • Itunes won't recognize iPod after installing MediaMonkey..

    Hi,
    I recently switched from Itunes to MediaMonkey, and I'm very happy. But my girlfriend still uses iTunes. And now her iTunes won't recognize neither her or my iPod when I connect either of them. Windows and MediaMonkey recognizes them perfectly. iTunes just comes up with this error message:
    "The software necessary to communicate with iPod isn't correctly installed. Install iTunes again before installing iPod-software."
    I've tried uninstalling and re-installing iTunes a number of times. I even tried uninstalled MediaMonkey, but nothing works..
    PLEASE HELP ME, I'M GOING INSANE HERE =(

    Have you tried working through the steps in this article, in the order listed?
    http://support.apple.com/kb/TS1363?viewlocale=en_US

  • ITunes won't recognize iPod after trying to update to iOS 5?

    Today I tried updating to iOS 5, and I had to update to iTunes 10.5, so while the update was downloading, I left my room, when I came back, iTunes said it was finished and I then decided to update my iPod to iOS 5.I had then decided to leave my room and when I came back, iTunes wasn't running anymore and my iPod had the "USB to iTunes" screen, so I tried plug in my iPod to my computer and since I'm on Windows XP, it then gave me the error noise and said that this driver didn't exsist, so I tried updating my drivers and it ended up not working, so then I tried re-installing iTunes 10.5 and then I got another message saying "Bonjour Services failed to install" then it said "Bonjour Services failed to start" then later in the installation it said "Apple Mobile Support failed to Start"
    So now my iPod is stuck on that screen and my iTunes won't work.
    *I'm running Windows XP 32-bit
    *I have a iPod Touch 4th Gen 32gb
    *I have not tried to jailbreak or do anything except use iTunes to import music

    Same here: junk Apple upgrade has stopped me accessing many apps. It appears to have stalled out.
    Is this the Steve Jobs legacy?
    "The iPod ------- could not be synced because the sync session failed to start."
    What sort of error message is that?
    It has just been through a complete restore and given the same message!
    It has also lost a load of Apps that I have paid for and cannot use, nevermind material bought from the Apple Store.
    What sort of rip off artists are these Apple dead beats?
    Do I have to pay twice when they upgrade my Ipod?

  • Itunes won't recognize ipod after ipod software update

    I have an Ipod Classic.  My laptop is a PC running Windows XP.  I have the latest ITunes software (10.5.2.11)
    After updating my Ipod software through Itunes, Itunes no longer reads my Ipod.
    When I connect the Ipod through the USB cord, the "Connected" screen appears on the Ipod, then the Ipod instantly goes to the "OK to disconnect" screen with the white disconnect bar, without prompting.  All during this time, Itunes never recognizes my Ipod. 
    Also on the "My Computer" screen, the Ipod is only recognized for the brief instant that the Ipod "Connected" screen appears.  When the Ipod goes to the "OK to disconnect" screen, the Ipod is no longer recognized on the "My Computer" screen.
    I'm assuming restoring my Ipod to factory settings is the best way to fix this.  But how do I restore my Ipod if Itunes will never recognize it?

    Itunes still does not recognize my Ipod and disconnects it immediately, even after disabling the firewall and anti-virus protection.
    Any other thoughts?

  • ITunes won't recognize iPod after update

    I got a 40G color photo ipod froma friend and had it restored, plugged it in, added my music, unplugged it, and used it just fine. I went to plug it back in to add a few more things and it was not recognized by iTunes. The autoplay window came up and then the iPod installer said I had to restore the iPod- which I did. Then I reinstalled my music, unplugged it, and it worked fine. Then I plugged it back in and the same thing happened. I went to the apple store and they restored it again and ran diagnostics on it. It seems to be just fine. I got it home. plugged it back in to my laptop, added my music, and it worked fine. Then I unplugged it and it messed up again.
    You can see the frustrating cycle that I find myself in. Here are the things that I have noticed:
    When I stop the update partway through, disconnect and then reconnect, it seems to be fine. Once the update is finished and the iPod is disconnected and reconnected, it seems to never work properly.
    Also, it seems that when it is working properly, when I open the safely remove hardware window, the iPod is recognized as an iPod. It reads:
    USB mass storage device
    Apple iPod USB device
    When it is not being recognized, I open the safely remove hardware window, and it says:
    USB mass storage device
    Generic volume - (E:)
    Apple iPod USB device
    Could this be the problem?
    iPod 40G color photo   Windows XP Pro  

    B- I plugged in my iPod again this morning and got the same autoplay window- and no recognition. I went in to change the drive letter of the iPod following the instructions on the link you gave me. When I pull up the disk management window, I see 2 disks listed: (C:) and (E:), but it does not say IPOD like the picture does on the help page. Should I change the drive letter anyway? Does this mean that it's not recognized as an iPod? Thanks for your help...
    Also, about 3-5 minutes after the autoplay window comes up, I get an "iPod not readable" message that instructs me to open the iPod updater to restore my iPod- which I've done 5 times already.

  • PC/Itunes doesn't recognize IPOD after upgrade to newest Itunes version

    Last night I tried to connect my ipod to my new(ish) laptop for the first time. The last time I used Itunes was 03/06. I downloaded Itunes from the website. Installed it. Plugged in my IPOD and it WAS recognized by Itunes and PC. An update automatically came up so I downloaded that and installed it. It said I had to uplug the IPOD from the PC and plug it into the charger to update and install. Did that. Now my PC and Itunes does not see the IPOD. I have literally done EVERY troubleshooting step on the discussions groups and website.
    Dell Latitude D610   Windows XP   Home Edition V2002 SP2

    Try:
    iOS: Device not recognized in iTunes for Windows
    or
    iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X

  • Itunes won't recognize ipod and videos gone

    I have a 30GB Video Ipod and itunes won't recognize it. I have to keep putting the music files back in and converting them. Also the Movie and TV Shows I bought disappeared. I have a Windows XP Home Edition, and itunes 7. I downloaded itunes about 4 or 5 months ago, it that helps. My ipod shows up in my computer though. I want to know:
    1. How can I get itunes to recognize my ipod
    2. How do I get itunes to keep and remember my files
    3. How do I get my videos back?
    4. Which version of itunes should I get and how do I get it?

    Welcome to Apple Discussions!
    This article addresses both error messages...
    iPod shows up in Windows but not in iTunes
    As for the iPod not turning off. Try resetting...
    Reset iPod
    After you reset it, wait about a minute and then try turning it off.
    btabz

  • ITunes won't recognize iPod - Extreme frustration!

    So iTunes won't recognize my new IPod Video. It works fine with my kids' shuffle, mini and 4th gen but when I connect my new iPod I just get a window with: "iTunes cannot read the contents of the ipod "IPOD". Use the IPOD Software Updater Application to restore the IPOD to factory settings"
    I've been trying since Christmas to get this thing working. I've tried the five R's, I've tried every combination of everything suggested on the Apple site, (including posts here) I've tried stuff from other apple users sites. No joy. I just got off the phone with the help rep from Apple. He talked me through the MSCONFIG stuff, no joy still. He told me to go to depot.info.apple.com/ipod and fill out the forms and they'd send me a package to put my iPod in to send them so they could fix it. It's personalized so it'll take an extra 3 weeks to fix. Needless to say, I'm very frustrated and extremely disapointed.
    Merry Christmas.
    Windows XP

    Looks like you're another victim.
    http://discussions.apple.com/thread.jspa?messageID=1432706&#1432706

  • ITunes no longer recognizes iPod after "Enable Disk Use"

    I enabled the disk use on my iPod and now iTunes won't recognize it, meaning it doesn't appear in the source window and I can't disable the disk use and sync. The iPod only appears in the device manager as a USB storage device, but not in My Computer; the iPod flashes Do Not Disconnect. I've tried the 5 rs. Any advice/wisdom, anyone? Thanks.

    In Device Manager, change the drive letter of the device, use M.

  • ITunes won't recognize iPod nor iPad since upgrade to 10.6.4

    After upgrading to 10.6.4, iTunes no longer recognizes any of my devices. iPhoto does, so the issue has to be within iTunes. I'm current, with 10.0.1.
    Any advice?

    Same here: junk Apple upgrade has stopped me accessing many apps. It appears to have stalled out.
    Is this the Steve Jobs legacy?
    "The iPod ------- could not be synced because the sync session failed to start."
    What sort of error message is that?
    It has just been through a complete restore and given the same message!
    It has also lost a load of Apps that I have paid for and cannot use, nevermind material bought from the Apple Store.
    What sort of rip off artists are these Apple dead beats?
    Do I have to pay twice when they upgrade my Ipod?

  • ITunes won't recognize iPod nano 7th gen. after recent update

    I just downloaded the latest update for Itunes (11.1.2) and all of a sudden iTunes doesn't recognize my iPod nano anymore.
    It's a brand new one, 7th generation, only bought last week, and before the update all was functioning well. Windows does recognize the iPod so I don't know what the problem is.
    Things I did to solve the problem: delete iTunes from and reinstall it again to my laptop and restart the computer a couple of times.
    Anyone have an idea what to do or what the problem is?

    My IPod Nano will charge when connected to my computer but it won't come up on My Computer or iTunes. So I can't update the songs. I've already tried reseting the iPod. Does anybody know what I can do to fix it.

  • Itunes won't recognize Ipod Classic after update

    I updated my Itunes to the most recent version, then when I plugged my Ipod Classic 120gb in, Itunes would not recognize it and erased everything off of it. When I try to sync it the ipod freezes as well as Itunes and I have to unplug it and restart my computer to get Itunes working again. Does anyone know how to fix this? I know that certain Ipod Touches won't work on updated Itunes, is this the same with the Ipod Classic? I am using a PC not a Mac.
    Any help is appreciated, I'm not very techy so layman terms are appreciated.

    Does this happen no matter what USB port you plug the iPod into? Have you tried using a different USB sync cable to see if that makes any difference? 
    Sounds like there may be issues with your iPod's hard drive. Perhaps it would be worth it to run a disk diagnostic on the iPod's HD to make sure it is still in a healthy condition. See this older post from another forum member turingtest2 on how to perform this test and what the resulting numbers indicate.
    https://discussions.apple.com/thread/3784647?start=0&tstart=0
    B-rock

  • ITunes won't recognize iPod Nano (1GB, 1st generation)

    I have been having problems Sync'ing my iPod nano with iTunes, however, the more I read help articles and follow the steps, the worse the problem gets. (I'm on a PC using Windows XP)
    I've gotten to the point where I updated my iPod software in Disk mode (up until then it was being recognized only in Disk mode), but when iTunes failed to recognize it when not in Disk mode I preceded to restore my iPod to factory settings, as instructed in the help articles.
    Now, up until then, I still had music in my iPod, and I was being able to charge it and listen to my music even though I couldn't sync the iPod anymore. After restoring, I not only lost my music (which I was aware of), but it STILL did not fix my problem. So I started to get annoyed.
    I then noticed that my iPod was being recognized by My Computer, just not by iTunes, so I began to perform the steps indicated in the following article:
    http://docs.info.apple.com/article.html?artnum=93716
    I restarted my iPod service - no luck
    I removed iTunes - no luck
    I emptied my Temp directory and restarted...
    That's when iTunes stopped recognizing my iPod altogether, not even in Disk mode. Not only that, but it seems to have affected the iPod itself, since it won't turn off or exit Disk mode anymore. So now I'm scared of going though with any more steps on whichever "help" articles and making the problem even worse than it already is (if that's possible).
    The only other information I can provide is that windows is still recognizing my iPod, no problem, and when I connect my iPod, iTunes actually launches... but DOESN'T recognize a thing. So I ran a diagnostics using iTunes and here's what I got (iPod diagnostics):
    Microsoft Windows XP Professional Service Pack 2 (Build 2600)
    INTEL_ D945GCL_
    iTunes 7.3.2.6
    iPodService 7.3.2.6 is currently running.
    iTunesHelper 7.3.2.6 is currently running.
    Current user is an administrator.
    The current local date and time is 2007-08-30 11:53:26.
    Connected Storage Devices:
    Unidade de disco, MAXTOR STM3160211AS, Bus Type ATA, Bus Address [0,0]
    Unidade de disco, MAXTOR STM3160211AS, Bus Type ATA, Bus Address [0,0]
    Unidade de disco, Apple iPod USB Device, Bus Type USB
    Universal Serial Bus Controllers:
    Standard Universal PCI to USB Host Controller. Device is working properly.
    Standard Universal PCI to USB Host Controller. Device is working properly.
    Standard Universal PCI to USB Host Controller. Device is working properly.
    Standard Universal PCI to USB Host Controller. Device is working properly.
    Standard Enhanced PCI to USB Host Controller. Device is working properly.
    No IEEE 1394 Host Controller found.
    Connected Device Information:
    IPOD (H:\), iPod nano running firmware version 1.3.1
    All green lights, and as you can see, according to iTunes, NO PROBLEM! Except that it won't recognize the iPod that the disgnistics says exists and reads... ?!?!?!
    If anyone could shed some light on my situation, i would be VERY greatful!

    My IPod Nano will charge when connected to my computer but it won't come up on My Computer or iTunes. So I can't update the songs. I've already tried reseting the iPod. Does anybody know what I can do to fix it.

  • ITunes won't recognize iPod Touch 2G!

    I just got it today. If I connect it to my PC, Windows recognizes "Apple iPod" but iTunes won't do a thing.
    All I get in the iPod is the iTunes and the USB cable image.
    What should I do?
    Ohh, and my PC recognizes it as a Camera...
    And if I press the Sleep and Home buttons at the same time, the screen will flash and It'll play the camera shutter sound :S
    Message was edited by: Koga001

    Hi,
    Try the general troubleshooting tips in this article: http://support.apple.com/kb/HT1852
    Is the Apple Mobile Device Service running on the PC?
    If the issue persists after trying the tips in the article, try to reconfigure or temporarily disable the security software.
    -Jason

  • Itunes won't recognize ipod *PLEASE HELP- I'M NOT GETTING ANY REPLIES*

    I plug in my ipod, and it appears in My Computer, but it won't come up in the sources for itunes. I've tried it on 3 different computers and it still won't work. I put some music on it a few days ago and it worked fine then. What's going on, now? And how can I fix it?
    hp   Windows XP  

    You can try opening the iPod drive in My Computer,
    and deleting the folder "iPod_Control" (this is a
    hidden folder, you have to enable "Show hidden files
    and folders" by clicking on the Tools menu in My
    Computer, selecting Folder Options, and going to the
    View tab). Doing this will delete everything off
    your iPod (music, videos, games, etc) but after doing
    so, if you open iTunes it may recognize the iPod
    again and ask you to restore it (will likely say your
    iPod is in "Recovery Mode"). Then do the restore,
    and see if it's recognized after that.
    That helps, but I don't have my music on anything but my iPod because I downloaded it all on a computer at a coffee shop, so if I do that, I'll have wasted about $175 worth of music. I'll use that as a last resort, but are there any other ideas?
    hp   Windows XP  

Maybe you are looking for