ITunes won't recognize iPod - Extreme frustration!

So iTunes won't recognize my new IPod Video. It works fine with my kids' shuffle, mini and 4th gen but when I connect my new iPod I just get a window with: "iTunes cannot read the contents of the ipod "IPOD". Use the IPOD Software Updater Application to restore the IPOD to factory settings"
I've been trying since Christmas to get this thing working. I've tried the five R's, I've tried every combination of everything suggested on the Apple site, (including posts here) I've tried stuff from other apple users sites. No joy. I just got off the phone with the help rep from Apple. He talked me through the MSCONFIG stuff, no joy still. He told me to go to depot.info.apple.com/ipod and fill out the forms and they'd send me a package to put my iPod in to send them so they could fix it. It's personalized so it'll take an extra 3 weeks to fix. Needless to say, I'm very frustrated and extremely disapointed.
Merry Christmas.
Windows XP

Looks like you're another victim.
http://discussions.apple.com/thread.jspa?messageID=1432706&#1432706

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INTEL_ D945GCL_
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Connected Storage Devices:
Unidade de disco, MAXTOR STM3160211AS, Bus Type ATA, Bus Address [0,0]
Unidade de disco, MAXTOR STM3160211AS, Bus Type ATA, Bus Address [0,0]
Unidade de disco, Apple iPod USB Device, Bus Type USB
Universal Serial Bus Controllers:
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Standard Universal PCI to USB Host Controller. Device is working properly.
Standard Universal PCI to USB Host Controller. Device is working properly.
Standard Universal PCI to USB Host Controller. Device is working properly.
Standard Enhanced PCI to USB Host Controller. Device is working properly.
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Message was edited by: Koga001

Hi,
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Thread: computer not seeing iPod
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ITunes won't recognize iPod - Extreme frustration!

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