ITunes won't recognize iPod nano 7th gen. after recent update

I just downloaded the latest update for Itunes (11.1.2) and all of a sudden iTunes doesn't recognize my iPod nano anymore.
It's a brand new one, 7th generation, only bought last week, and before the update all was functioning well. Windows does recognize the iPod so I don't know what the problem is.
Things I did to solve the problem: delete iTunes from and reinstall it again to my laptop and restart the computer a couple of times.
Anyone have an idea what to do or what the problem is?

My IPod Nano will charge when connected to my computer but it won't come up on My Computer or iTunes. So I can't update the songs. I've already tried reseting the iPod. Does anybody know what I can do to fix it.

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Itunes won't recognize ipod nano 2nd gen

hi everyone,
I have a mac powerpc g4 and am running osx 10.3.2 and itunes 6.0.4. as far as I know, that's the latest itunes that will work with this os. I can plug in my own ipod (an old 40 gb) and everything's great. the problem is when my fiance plugs in hers -- she wants to load some of my mp3s onto her ipod. it shows up as an ipod on the desktop, but itunes doesn't recognize it. I tried the 5 R's already -- I even restored her ipod nano 2nd gen and made sure it was in mac format and had the latest software, which it now does. but it makes no difference. her own itunes/mac recognizes her ipod just fine; the problem is when we plug it into my mac. I suspect I need some different, updated driver that will explain to my mac that the thing that's being plugged in needs to be treated like an ipod. any ideas where I can find such a driver that would work with my os, or, failing that, any ideas as to anything else that would fix the problem? any help is much appreciated.
thanks,
John

My IPod Nano will charge when connected to my computer but it won't come up on My Computer or iTunes. So I can't update the songs. I've already tried reseting the iPod. Does anybody know what I can do to fix it.

Itunes won't recognize ipod nano (6th gen) HELP :(

I have restarted the computer and done everything the 6th gen troubleshooter has told me. I have a packard bell desktop PC, the operating system is Windows Vista and all the USB ports are working. I previously had an ipod on my laptop but itunes did the same thing so I synced it into my desktop and it worked perfectly. I got a new ipod, exactly the same, and plugged it in only to find this again. I have tried everything i need some help. Could it be my white ipod charger cable?

1. Update iTunes to the latest version. Plug in your iPod. If iTunes still can't recognize it, then in iTunes in the top left corner click help> run diagnostics. On the box that comes up, check the last two things. Click next and it should identify your iPod.
2. Click on your windows start menu. Type in "services". Click on it and when it pops up, on the bottom of it click on "standard". Now Scroll down to find "Apple Mobile Device" Right click it when you see it and click on "Start". When it has started, close iTunes and replug in your iPod and it should show up.
3. Check the USB cable
4 Verify that Apple Mobile Device Support is installed
5. Restart the Apple Mobile Device Service and verify that the Apple Mobile Device USB Driver is installed.
6. If you just want to add some photos, songs and movies from computer to your devices, you can use an iTunes alternative to do the job
7. Check for third-party software conflicts.

ITunes won't recognize iPod nano 6th gen

I don't know how to get an I pod to connect to iTunes. iTunes will recognize all my other iPods the one I'm trying to connect is the same as one that's already connected

1. Update iTunes to the latest version. Plug in your iPod. If iTunes still can't recognize it, then in iTunes in the top left corner click help> run diagnostics. On the box that comes up, check the last two things. Click next and it should identify your iPod.
2. Click on your windows start menu. Type in "services". Click on it and when it pops up, on the bottom of it click on "standard". Now Scroll down to find "Apple Mobile Device" Right click it when you see it and click on "Start". When it has started, close iTunes and replug in your iPod and it should show up.
3. Check the USB cable
4 Verify that Apple Mobile Device Support is installed
5. Restart the Apple Mobile Device Service and verify that the Apple Mobile Device USB Driver is installed.
6. If you just want to add some photos, songs and movies from computer to your devices, you can use an iTunes alternative to do the job
7. Check for third-party software conflicts.

ITunes doesn't recognize IPod Nano 7th Generation

ITunes doesn't recognize my IPod Nano 7th Generation. I get a message saying "An IPod has been detected but could not be identified properly". My Windows 7 computer shows the IPod Nano as a removable drive until I launch ITunes at which point it disappears from the list of removable drives. I even disabled my security software (Norton 360 but not Spybot S & D) and it didn't solve the problem. Any suggestions..............Thanks

Hello Aruniem,
The article linked below provdies information and steps that can help resolve this issue.
iPod nano: Error message saying that iPod 'could not be identified properly'
http://support.apple.com/kb/TS3218
Cheers,
Allen

Itunes will not recognize ipod nano 7th generation

I purchased an ipod nano 7th generation today. Plugged it into my computer...my computer recognizes the device but itunes will not. I have uninstalled and reinstalled itunes and follwed all other directions in troubleshooting. As soon as I open itunes it even disappears from 'my computer'. Please help.

Hello Aruniem,
The article linked below provdies information and steps that can help resolve this issue.
iPod nano: Error message saying that iPod 'could not be identified properly'
http://support.apple.com/kb/TS3218
Cheers,
Allen

ITunes won't recognize iPod Nano (1GB, 1st generation)

I have been having problems Sync'ing my iPod nano with iTunes, however, the more I read help articles and follow the steps, the worse the problem gets. (I'm on a PC using Windows XP)
I've gotten to the point where I updated my iPod software in Disk mode (up until then it was being recognized only in Disk mode), but when iTunes failed to recognize it when not in Disk mode I preceded to restore my iPod to factory settings, as instructed in the help articles.
Now, up until then, I still had music in my iPod, and I was being able to charge it and listen to my music even though I couldn't sync the iPod anymore. After restoring, I not only lost my music (which I was aware of), but it STILL did not fix my problem. So I started to get annoyed.
I then noticed that my iPod was being recognized by My Computer, just not by iTunes, so I began to perform the steps indicated in the following article:
http://docs.info.apple.com/article.html?artnum=93716
I restarted my iPod service - no luck
I removed iTunes - no luck
I emptied my Temp directory and restarted...
That's when iTunes stopped recognizing my iPod altogether, not even in Disk mode. Not only that, but it seems to have affected the iPod itself, since it won't turn off or exit Disk mode anymore. So now I'm scared of going though with any more steps on whichever "help" articles and making the problem even worse than it already is (if that's possible).
The only other information I can provide is that windows is still recognizing my iPod, no problem, and when I connect my iPod, iTunes actually launches... but DOESN'T recognize a thing. So I ran a diagnostics using iTunes and here's what I got (iPod diagnostics):
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
INTEL_ D945GCL_
iTunes 7.3.2.6
iPodService 7.3.2.6 is currently running.
iTunesHelper 7.3.2.6 is currently running.
Current user is an administrator.
The current local date and time is 2007-08-30 11:53:26.
Connected Storage Devices:
Unidade de disco, MAXTOR STM3160211AS, Bus Type ATA, Bus Address [0,0]
Unidade de disco, MAXTOR STM3160211AS, Bus Type ATA, Bus Address [0,0]
Unidade de disco, Apple iPod USB Device, Bus Type USB
Universal Serial Bus Controllers:
Standard Universal PCI to USB Host Controller. Device is working properly.
Standard Universal PCI to USB Host Controller. Device is working properly.
Standard Universal PCI to USB Host Controller. Device is working properly.
Standard Universal PCI to USB Host Controller. Device is working properly.
Standard Enhanced PCI to USB Host Controller. Device is working properly.
No IEEE 1394 Host Controller found.
Connected Device Information:
IPOD (H:\), iPod nano running firmware version 1.3.1
All green lights, and as you can see, according to iTunes, NO PROBLEM! Except that it won't recognize the iPod that the disgnistics says exists and reads... ?!?!?!
If anyone could shed some light on my situation, i would be VERY greatful!

My IPod Nano will charge when connected to my computer but it won't come up on My Computer or iTunes. So I can't update the songs. I've already tried reseting the iPod. Does anybody know what I can do to fix it.

ITunes doesn't recognize IPOD Nano (2nd Gen), but Windows XP does

I'm a longtime happy owner of an IPOD Mini and bought a second Gen IPOD Nano a few months ago that works great. I have two identical P4 Sony Vaios that I back up/clone from one to the other every so often to keep them as identical as possible. It's been some months though since I've backed up/cloned my primary laptop to the secondary, and the 2nd Gen Nano isn't being recognized by ITunes on my primary laptop, only my secondary laptop. However Windows recognizes the Nano just fine on the primary laptop on all 3 USB 2.0 ports (I haven't tried my Mini recently), and I can browse the file system of the Nano, but ITunes just doesn't see it.
As I mentioned, my secondary laptop works just fine with the Nano, both Windows XP AND ITunes recognizes it and can update it, but I don't want to have to use that computer JUST for updating my IPOD, and pretty soon I need to back up my primary laptop to my secondary. I've actually only been holding off on that because I can't get my Nano to be recgonized by ITunes with my primary laptop and don't want to screw them both up. Cloning my secondary laptop to become my primary isn't an option, the file system is many months outdated, I need to get the Nano working with ITunes on my primary laptop.
This is definitely a software/driver/service issue, I can take the hard drive out of my secondary laptop, put it in my primary, and ITunes will recognize the Nano just fine. I can take the hard drive out of my primary laptop, put it in my secondary, and ITunes can't see the Ipod. I've upgraded ITunes twice on the primary laptop in the last few months with no improvement, so that hasn't helped.
I really don't know what else to do at this point, I was under the impression that any drivers needed are installed by ITunes, and as long as Windows recognizes the device (which it does) everything should be fine and ITunes should recognize it. I've checked my services and there is only one IPOD related service that I've found (it's actually called "Ipod Service") and I've confirmed that service is running and starts automatically. I presume that service is needed and isn't a legacy from my IPOD Mini and an old version of ITunes.
If, after digesting the above information, anyone has any suggestions, please let me know. This has gotten to be somewhat annoying.
Thanks
P4 Windows XP Pro

Nevermind. I uninstalled ITunes completely as well as the IPOD updater program (I think that's what it was basically called) that was installed on my system. I then rebooted, tested the Nano to make sure Windows recognized it, then tested it (successfully) with Winamp and the Winamp IPOD plugin. It was already working properly with Winamp and the IPOD plugin even when ITunes wasn't recognizing it so there was no change there. Once everything checked out I reinstalled the current version of ITunes and it FINALLY recognized the IPOD. It said there was a new software version available for the Nano so I went ahead and allowed it to download and install the update to 1.1. The update went smoothly and once the Nano restarted ITunes again recognized it. No clue what the problem was that created this error condition initially, but perhaps someone else will benefit from this information. I would have thought that reinstalling ITunes at least 3 times, including 2 version upgrades, would have resolved the problem, but it took removing ITunes and the IPOD software completely to resolve it.
I'm a longtime happy owner of an IPOD Mini and bought
a second Gen IPOD Nano a few months ago that works
great. I have two identical P4 Sony Vaios that I
back up/clone from one to the other every so often to
keep them as identical as possible. It's been some
months though since I've backed up/cloned my primary
laptop to the secondary, and the 2nd Gen Nano isn't
being recognized by ITunes on my primary laptop, only
my secondary laptop. However Windows recognizes the
Nano just fine on the primary laptop on all 3 USB 2.0
ports (I haven't tried my Mini recently), and I can
browse the file system of the Nano, but ITunes just
doesn't see it.
As I mentioned, my secondary laptop works just fine
with the Nano, both Windows XP AND ITunes recognizes
it and can update it, but I don't want to have to use
that computer JUST for updating my IPOD, and pretty
soon I need to back up my primary laptop to my
secondary. I've actually only been holding off on
that because I can't get my Nano to be recgonized by
ITunes with my primary laptop and don't want to screw
them both up. Cloning my secondary laptop to become
my primary isn't an option, the file system is many
months outdated, I need to get the Nano working with
ITunes on my primary laptop.
This is definitely a software/driver/service issue, I
can take the hard drive out of my secondary laptop,
put it in my primary, and ITunes will recognize the
Nano just fine. I can take the hard drive out of my
primary laptop, put it in my secondary, and ITunes
can't see the Ipod. I've upgraded ITunes twice on
the primary laptop in the last few months with no
improvement, so that hasn't helped.
I really don't know what else to do at this point, I
was under the impression that any drivers needed are
installed by ITunes, and as long as Windows
recognizes the device (which it does) everything
should be fine and ITunes should recognize it. I've
checked my services and there is only one IPOD
related service that I've found (it's actually called
"Ipod Service") and I've confirmed that service is
running and starts automatically. I presume that
service is needed and isn't a legacy from my IPOD
Mini and an old version of ITunes.
If, after digesting the above information, anyone has
any suggestions, please let me know. This has gotten
to be somewhat annoying.
Thanks
P4 Windows XP Pro
P4 Windows XP Pro

ITunes won't recognize iPod nano

Hey y'all!
First of all I would like to say that I searched this, and lots of other forums for the answer to my question, I've tried so many different things, been at it for a couple of hours, and NOTHING works!
I'm on my iMac with OSX 10.10.2 and my iTunes is version 12.0.1.26. The iPod is Nano, 7G with latest firmware update.
I've bought this new iPod last week, connected it to my iMac. iTunes opened on itself, but didn't show the iPod!
When I went and look in my system information, in the section USB it did say that an Apple iPod was connected with 16GB. So my iMac recognized the iPod, but my iTunes did not.
So then I went and looked on the internet, and they said this could be a problem with the fact that the iPod was formatted for Windows. I read elsewhere that with OSX 10, this was actually not a problem, but I went over to my mom's Windows laptop, and connected the iPod.
There iTunes opened itself also, and the iPod became visible, so it worked without a problem! It was also there I've gotten the notice there was a firmware update, so I did it.
After doing the update, I went back to my iMac, and reconnected the iPod, again iTunes opened itself, but still no iPod
If I go and look at the disk utility program, there the iPod is also visible with 1 partition, both in FAT.
I've tried a couple of other things, like putting the iPod in disk mode. Then iTunes says there is an iPod found that has to be recovered before use, so I click recover and it tries to do it, but then I always get an error that the recovery is not possible :-s .
I've also tried everything on this page: iOS: Device not recognized in iTunes for OS X - Apple Support - nothing works!
My OSX 10 installation is also a clean one from just a week ago.
I really hope there is someone who can help me, because it's starting to look like I'm not going to be able to use my new iPod
Thanks in advance !!
Greetz Dennis !

I'm having the same problem, but I am NOT running the beta of Yosemite.
I actually JUST updated to Yosemite this weekend.
Nano 6th Gen mounts on the desktop, says that it's connected... but doesn't show in iTunes.
All of the solutions I can find seem to be relating back to using the beta... any other thoughts???

ITunes does not recognize iPod Nano (5th gen)

This just started recently...
I am running OS X 10.5.8 on my PPC G5 Dual 2.0 and iTunes 10.4.1.
I am experiencing 2 problems:
1. iTunes no longer sees my iPod Nano - the iPod shows on my computer but iTunes does not display the "DEVICES" section in the left side bar.
(It had been working before but I think this happened after I upgraded to iTunes 10.4.1)
2. Whenever I quit iTunes it takes a few seconds to close the iTunes menu bar and then displays the error message "the application itunes quit unexpectedly".
I have been all over these forums and followed every bit of information I could find.
I've reset the iPod
I've tried every USB port available
I've uninstalled iTunes and installed a freshly downloaded version
I've run Disk Utility several times (below are the results from the last run...)
Repairing permissions for “The Old Forest”
Reading permissions database.
Reading the permissions database can take several minutes.
Permissions differ on "private/var/log/secure.log", should be -rw------- , they are -rw-r----- .
Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/DVD.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/FRSettings.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/FRSources.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/Movies.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/Music.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/Photos.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/Podcasts.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/TV.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/PrivateFrameworks/BackRow.framework/Versions/A/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "Library/QuickLook/iWork.qlgenerator/Contents/CodeResources", should be -rw-rw-r-- , they are lrw-rw-r-- .
Permissions differ on "Library/Internet Plug-Ins/JavaPluginCocoa.bundle/Contents/CodeResources", should be -rw-rw-r-- , they are lrw-rw-r-- .
Permissions differ on "private/var/spool/cups/cache/rss", should be drwxr-xr-x , they are drwxrwxr-x .
ACL found but not expected on "Applications/Utilities".
Permissions repair complete
Any suggestions will be greatly appreciated.

Problem Solved...
I had a third party software/plug-in called JAX installed with iTunes.
I uninstalled it and now iTunes 10.4.1 recognizes my iPod.
Live a little... learn a lot!

ITunes won't recognize iPod Nano 6G

I restart the PC
Reinstall again and again iTunes.
I have the latest update of iTunes.
The problem is that when I connect the iPod to the USB port (any port), my PC makes a little sound, but then nothing happens, I disconnect the iPod and still makes a sound, that proves to me that the USB recognizes something. I have Windows 7 Home Basic.
Sorry for my bad english

When you removed and re-installed iTunes did you follow the exact instructions in this Apple support document?
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
B-rock

ITunes won't recognize any of my devices after latest update.

This is pretty rediculous, none of my devices (iPad and iPod) will show up when connected to iTunes since the last update. They show up fine on my computer, why must I try to figure this out because Apple can't test their stuff before releasing it. I guess once they have our money who cares, they'll just release the newer model next year and everyone will buy it. I've tried for hours and I can't get them to show up.

Hello Liquid Drizzle,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
2. Check the USB cable
3. Verify that Apple Mobile Device Support is installed
4. Restart the Apple Mobile Device Service
5. Verify that the Apple Mobile Device USB Driver is installed
6. Check for third-party software conflicts
Best of luck,
Mario

Why does my replacement iPod nano 7th gen not sync?

I've just got a replacement iPod nano 7th gen after my last one was faulty (suddenly having white screens etc) - exact same model type. I've charged it, and when I put the new replacement iPod in the computer it makes the regular sound to let me know its recognised the iPod. The iPod shows the 'connected - eject before disconnecting' sign so that part of it seems to be working.
I then go to devices looking to sync the music into my new iPod and then when I do that the 'Sync' button is grey and will not let me progress to sync. This is the problem I am having and I need help.
Let me know if you need any more information, thank you.

I am a UK resident btw If that helps.

IPod nano 7th gen (brand new) doesn't recognize Headphones

I have a brand new iPod nano (7th gen), and it doesn't detect when headphones are plugged in. I have read that the problem can ocurr because the headphones are not correctly inserted or that the headphone jack has dust inside. As i always do on a regular basis with mp3 devices, i cleaned out the jack to be sure
This is what happens:
When music is not playing i hear a crackle pop sound every 2 seconds or so. My headphones are perfectly fine and work with my Samsung galaxy s4 and my old iPod touch, and my brothers iPhone. Just don't work with iPod nano. I have 3 pairs of headphones all which do not work but I do not have the original headphones. they are so uncomfortable and seems unfair to me that apple would have a one size fits al headphone that only works with the device. I do not intend on switching.
When I play a song, and then press the sleep/wake button to turn off the display, the music stops. Or if I let the music play, it stops when the screen times out and turns off. These two things occur because the iPod "thinks" that there are no headphones inserted.
When I try to activate the FM radio, the radio won't start because it says that there is no radio signal (which occurs when no headphones are connected).
Needless to say, the microphone and volume controls of the iPhone headset, don´t work at all (they even work on the iPod shuffle!).. and because of this, no voice recording for me!
I have also restored the device in iTunes, and updated with no luck.....
Thanks in advance for any useful answer!
iPod nano

First, make sure the headphones plug is completely inserted into the nano's headphones jack. It should "click" into place. The fit may be tighter than expected, especially when new. There is a sensor in there, and if the plug is not completely inserted, you may get some sound, but the nano will not "sense" the headphones.
If that is not the problem, you should have the nano looked at under warranty. It should work with any standard headphones. If there is an Apple Store nearby, you can make a reservation at the store's Genius Bar and take it there.

When I connect my iPod nano 7th gen. to my computer and open itunes, there is a message that says the iPod could not be detected. Does anybody know how to fix this issue?

When I connect my iPod nano 7th gen. to my computer and open itunes, there is a message that says the iPod could not be detected. Does anybody know how to fix this issue?

1. Update iTunes to the latest version. Plug in your iPod. If iTunes still can't recognize it, then in iTunes in the top left corner click help> run diagnostics. On the box that comes up, check the last two things. Click next and it should identify your iPod.
2. Click on your windows start menu. Type in "services". Click on it and when it pops up, on the bottom of it click on "standard". Now Scroll down to find "Apple Mobile Device" Right click it when you see it and click on "Start". When it has started, close iTunes and replug in your iPod and it should show up.
3. Check the USB cable
4. Verify that Apple Mobile Device Support is installed
5. Restart the Apple Mobile Device Service and verify that the Apple Mobile Device USB Driver is installed.
6. If you just want to add some photos, songs and movies from computer to your devices, you can use an iTunes alternative to do the job.
7. Check for third-party software conflicts.

ITunes won't recognize iPod nano 7th gen. after recent update

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