Itunes won't recognize Ipod Touch 4g

My Apple products wont show up on itunes.  It is recognized by the computer but for some reason it doesn't come up on Itunes.  I am trying to sync my new ipod Touch with my itunes but it won't let me if it doesn't recognize it.  I tried diagnostics and i get:
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Compaq-Presario BT570AA-ABA CQ5624P
iTunes 10.6.1.7
QuickTime 7.7.1
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0035AB1C033AC6A0
Current user is not an administrator.
The current local date and time is 2012-05-22 13:25:21.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., RADEON X600 Series (Microsoft Corporation - WDDM)
ATI Technologies Inc., RADEON X600 Series Secondary (Microsoft Corporation - WDDM)
**** External Plug-ins Information ****
No external plug-ins installed.
**** Device Connectivity Tests ****
iPodService 10.6.1.7 (x64) is currently running.
iTunesHelper 10.6.1.7 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Standard OpenHCD USB Host Controller.  Device is working properly.
Standard Enhanced PCI to USB Host Controller.  Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPhone 3G running firmware version 4.2.1
Serial Number:    5K93293ZY7H
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
Everything is up to date.  I reinstalled itunes like 6 times.  I tried looking for an option on Itunes but cant seem to find it.
restarted computer, restarting ipod, moving usb ports, yup all the good stuff but I still cant get it to work someone please help.

Finally got it working..  Ok so First read this
http://support.apple.com/kb/TS1538?viewlocale=en_US&locale=en_US
Just start with verifying the Apple Mobile Device Support is up and working, Just follow the steps here:
http://support.apple.com/kb/TS1567
After Stopping it and Restarting and it is still not reconizing your device Then start uninstalling
Start with: Itunes, Quicktime, Bonjour, Apple Software Update, Apple Mobile Device.
I had an issue uninstalling Apple Software Update, and was unable to get it off my computer.
But after all that download and reinstall itunes.
After doing all that i was able to get mine to show up in itunes
Hope it helps

Similar Messages

  • ITunes won't recognize iPod touch since Snow Leopard

    I convinced my dad to get Snow Leopard (the low price helped), and he loaded it onto his macbook pro, but now his iPod touch won't mount – it charges from the USB port, but iTunes doesn't recognize it. We plugged in my iPhone to see if it would work, and it started iPhoto, but not iTunes. That shows pretty conclusively that the trouble is with iTunes software. We haven't tried reinstalling it because I'm worried he'll lose all of his many playlists and settings. Any suggestions?

    Hello JacobST,
    Have you tried resetting the iPod touch with it connected to the Mac? To do this, press and hold the Home and Sleep buttons together until the unit powers off. Then press and hold the Sleep button until the Apple logo appears.
    If not luck with that, work through the troubleshooting steps provided in this Apple support document. You can choose to skip the re-installation of iTunes until later, but do know that it will have no affect on the media or settings, because this information is stored elsewhere on his Mac.
    http://support.apple.com/kb/TS1591?viewlocale=en_US
    B-rock

  • ITunes won't recognize iPod Touch 2G!

    I just got it today. If I connect it to my PC, Windows recognizes "Apple iPod" but iTunes won't do a thing.
    All I get in the iPod is the iTunes and the USB cable image.
    What should I do?
    Ohh, and my PC recognizes it as a Camera...
    And if I press the Sleep and Home buttons at the same time, the screen will flash and It'll play the camera shutter sound :S
    Message was edited by: Koga001

    Hi,
    Try the general troubleshooting tips in this article: http://support.apple.com/kb/HT1852
    Is the Apple Mobile Device Service running on the PC?
    If the issue persists after trying the tips in the article, try to reconfigure or temporarily disable the security software.
    -Jason

  • ITunes won't recognize IPod touch

    Problem started when I switched to 64bit iTunes On a older Pc,Got a new pc And still cannot get iTunes[64bit] to read the iPod touch.It shows up in windows,I've changed syncing cords,I tried all 15 steps That was listed in the support document for this issue.Nothing works I have to uninstall iTunes,Reinstall and it will work once.Then After a pc reboot iTunes will no longer see it..Won't wifi sync either.Anyone have any tips because this is quite a headache.

    Try this
    http://www.apple.com/support/ipodtouch/assistant/itunes/

  • Can't reopen Itunes once it has been closed without computer restart.  Can't acces Itunes store 3/4 of the time.  Itunes won't recognize Ipod Touch 5  Help?!

    Since my Itunes was updated I have had nothing but problems.  When I open Itunes, the majority of the time I can not access the itunes store, though I can occasionally.  I have good internet connection.  I followed Itunes help associated with that and even downloaded the latest version of my graphics card.   Then if I close out of Itunes and go back to reopen it will not reopen at all.  The only way I can reopen it is by restarting my computer.  The other thing is that I have a brand new Ipod touch and Itunes does not recognize it.  Help!!!   I hate Itunes 11.0!!   If I didn't already have 7 Ipods and a song library of 6000, I would walk away from apple right now!!!   

    Okay for my issue I ended up calling Apple Support and getting a solution!   Yahoo!  It appears to be working properly without having to go back to the old version of Itunes, as was suggested by someone in this forum.   I have Windows 7, and they did suggest to makes sure my Windows 7 was updated, along with my Video Card.   The tech had me uninstall Itunes and Reinstall it, however she stressed to me that if it was not uninstalled in the proper order, Itunes still would not work after the re-install.  
    The proper order to uninstall Itunes from the add or remove programs, is:
    1st Itunes
    2nd Quicktime
    3rd Apple Software Update
    4th Apple Mobile Device
    5th Bonjour
    6th Apple Aplication Support
    Following the uninstall I shut the computer off completely for one minute, then powered it back up, and went to www.itunes.com to reinstall the software.   Seems to be working now, with my Windows 7, without having to revert back to the old version of itunes.  

  • Itunes won't recognize Ipod Touch and says to reinstall Itunes

    I just recently got a new harddrive for my laptop, and have been reinstalling everything back onto it. Itunes installed fine, but when I go to plug in my Ipod Touch, it tells me that "This ipod cannot be used because the required software was not installed. Run the itunes installer to remove itunes, then install itunes again."
    I have done this like 4 times and it keeps telling me the same thing everytime.
    Does anybody know what this means? Or what I can do to make it recognize my Ipod?

    Finally got it working..  Ok so First read this
    http://support.apple.com/kb/TS1538?viewlocale=en_US&locale=en_US
    Just start with verifying the Apple Mobile Device Support is up and working, Just follow the steps here:
    http://support.apple.com/kb/TS1567
    After Stopping it and Restarting and it is still not reconizing your device Then start uninstalling
    Start with: Itunes, Quicktime, Bonjour, Apple Software Update, Apple Mobile Device.
    I had an issue uninstalling Apple Software Update, and was unable to get it off my computer.
    But after all that download and reinstall itunes.
    After doing all that i was able to get mine to show up in itunes
    Hope it helps

  • TS1369 After updating iTunes this week Windows 8 recognizes the iPod but does not offer an option to open with iTunes. iTunes does not recognize iPod Touch. Have followed all the steps but without success. Is there a solution with iTunes?

    After updating iTunes this week Windows 8 recognizes the iPod but does not offer an option to open with iTunes. iTunes does not recognize iPod Touch. Have followed all the steps but without success. Is there a solution with iTunes?

    I followed all the instructions on the suggested page. Many files in C:\Program Files\Common Files\Apple\ and C:\Program Files (x86)\Common Files\Apple\ could not be deleted. Message said ""Cannot delete files: It is being used by another person or program"' but could not find iPodService.exe in task manager (also, the "Cannont delete ... " did not mention iPodService.exe).
    Deleted all that I could. Reinstalled iTunes. Still same result. iTunes and computer both recognize my old iPod. Only the computer recognizes iPod Touch.

  • Itunes will not recognize Ipod Touch

    Ok, so I tried to install Itunes 8 when it first released the other day. I received the BSOD, I ended up reverting back to the last known working configuration for windows. So back to Itunes 7.7.1 or whatever. Plugged my Touch in, and it would not recognize at all. I checked in the hardware config and it seemed that the drivers were not installed for the Ipod. I found out about the HP printer fix, and unplugged my HP printer. I installed Itunes 8, works fine now.
    BUT, I plugged my Ipod Touch in, and I get a new hardware wizard, installs the drivers, and asks what I want to do with it, pull pictures off? It's acting like an external drive. Itunes won't recognize it though, no beeps stating it was connected, just won't recognize it is there.
    Is there anything I can do to fix this?

    The first five of those I actually tried. I should check the services menu, and I uninstalled Itunes, but did not restart afterwards. So when I reinstalled, everything was still there. I will try doing that tonight after work.

  • Itunes doesn't recognize Ipod Touch 4g

    I purchased my daughter a brand new Ipod Touch 4G last weekend.   When we connect the new Ipod Touch to my daughters computer, Itunes won't recognize her Ipod Touch.   However, I can attach her Ipod Touch to two other computers and it recognizes without problem.
    When I plug in the Ipod touch to her computer, it makes a noise indicating it has recognized something is plugged in but nothing is recognized in Itunes.
    And what is more strange is her computer will recognize four other Apple devices without problem (an I Phone 4G, an I Phone 3G, an I Pad 2 and a Ipod Touch 3G).
    I have completely gone through the recommended Ipod Touch Trouble Shooting steps 4 times now and have no success with the Ipod Touch recognized on my daughters computer.   I have completely removed all the Apple software (Bonjour, Itunes, Apple, etc.) and reinstalled.     I have even removed the anti virus software and it didn't help.
    I have also tried to completely erase the Ipod Touch holding down the Sleep Walk button and Home Button for 10 seconds.   After plugging in to her computer when indicated, I get an error message that the reset was not successful.
    It is so strange that her computer recognizes 4 other apple devices without problem and her Ipod touch is recognized by 2 other computers without problem.   There has to be a specific reason that it won't work on my daughters computer.
    Any suggestions beyond the Ipod Touch Trouble Shooting link?

    - First try placing the iPOd in recovery mode and resoring via iTunes on the computer: For recovery mode:
    iPhone and iPod touch: Unable to update or restore
    http://support.apple.com/kb/HT1808- Then it is time for an appountment at the Genius Bar of an Apple store.  Sounds like you have a defective iPod.

  • Itunes won't recognize iPod after installing MediaMonkey..

    Hi,
    I recently switched from Itunes to MediaMonkey, and I'm very happy. But my girlfriend still uses iTunes. And now her iTunes won't recognize neither her or my iPod when I connect either of them. Windows and MediaMonkey recognizes them perfectly. iTunes just comes up with this error message:
    "The software necessary to communicate with iPod isn't correctly installed. Install iTunes again before installing iPod-software."
    I've tried uninstalling and re-installing iTunes a number of times. I even tried uninstalled MediaMonkey, but nothing works..
    PLEASE HELP ME, I'M GOING INSANE HERE =(

    Have you tried working through the steps in this article, in the order listed?
    http://support.apple.com/kb/TS1363?viewlocale=en_US

  • Itunes won't recognize ipod and videos gone

    I have a 30GB Video Ipod and itunes won't recognize it. I have to keep putting the music files back in and converting them. Also the Movie and TV Shows I bought disappeared. I have a Windows XP Home Edition, and itunes 7. I downloaded itunes about 4 or 5 months ago, it that helps. My ipod shows up in my computer though. I want to know:
    1. How can I get itunes to recognize my ipod
    2. How do I get itunes to keep and remember my files
    3. How do I get my videos back?
    4. Which version of itunes should I get and how do I get it?

    Welcome to Apple Discussions!
    This article addresses both error messages...
    iPod shows up in Windows but not in iTunes
    As for the iPod not turning off. Try resetting...
    Reset iPod
    After you reset it, wait about a minute and then try turning it off.
    btabz

  • ITunes won't recognize iPod - Extreme frustration!

    So iTunes won't recognize my new IPod Video. It works fine with my kids' shuffle, mini and 4th gen but when I connect my new iPod I just get a window with: "iTunes cannot read the contents of the ipod "IPOD". Use the IPOD Software Updater Application to restore the IPOD to factory settings"
    I've been trying since Christmas to get this thing working. I've tried the five R's, I've tried every combination of everything suggested on the Apple site, (including posts here) I've tried stuff from other apple users sites. No joy. I just got off the phone with the help rep from Apple. He talked me through the MSCONFIG stuff, no joy still. He told me to go to depot.info.apple.com/ipod and fill out the forms and they'd send me a package to put my iPod in to send them so they could fix it. It's personalized so it'll take an extra 3 weeks to fix. Needless to say, I'm very frustrated and extremely disapointed.
    Merry Christmas.
    Windows XP

    Looks like you're another victim.
    http://discussions.apple.com/thread.jspa?messageID=1432706&#1432706

  • Comp. won't recognize ipod touch 4g after ios4.3 update

    So i updated my ipod 4g to ios4.3 and it downloaded and installed fine but then my computer didn't recognize my ipod. A window came up saying that "itunes has detected an ipod in recovery. You must restore this ipod before it can be used with itunes." I then restored it but it didn't finish and the same window appeared. I tried restoring a second time but then an error appeared "Error (-1)"
    I tried looking up what that error was but it is not in the support/help portion in the apple website. So now my ipod is just sitting here, fully plugged in with the connect to itunes screen.
    I also updated to the latest version of itunes BEFORE I tried to update to ios4.3. I rechecked to make sure itunes updated but it stated that it did. Please help anyone!
    Oh, I have a PC with Windows 7.

    Have a similar problem. My computer is PC with 64 bit windows 7. Itunes is version 10.2.1.1. I use Microsoft Security Essentials for virus/firewall.
    Anyways, I did the update this morning. When download finally finished, ITunes began updating my IPod touch & I got a single error (I didn't catch it, but may have been something like 1620 or 1602). I restarted my computer to try everything over again. I booted up and loaded Itunes, but it wasn't saying anything, and I also noticed my IPod wasn't showing up either. I checked, and it was still plugged in, but I did notice that it had a screen with a usb plug pointing to Itunes like I should plug in my Ipod, but it was plugged in.
    I checked on internet a bit & didn't find much that was very helpful. I did find one thing on Apple support that sometimes driver gets messed up on update (http://support.apple.com/kb/TS1538), so I tried that. This entailed deleting the usb driver for apple mobile devices, and then scanningn for new devices, and restoring the apple mobile device driver from a directory under the C drive (c:/program files/common files/apple/mobile device support/drivers). Updating to this file gives a driver that calls itself "Apple Recover (iBoot) USB Driver" with a driver date of 2/11/2011. This has no effect, and I still have the same screen on my IPod and it doesn't show up in Itunes.
    On internet I found that my IPod seems to be in a recovery mode, and I tried a couple of the listed methods to get out of the recover mode (these all failed for me, but maybe they'll help someone else). I held down both home & power buttons for 10 sec and then letting go of just the power button. Then you wait until after apple logo dissapears (about another 10 sec) and then you let go of the home button. This is supposed to start the recovery mode for your IPod, but for me I just get a blank screen. There is also a reverse method that does either a DFU or Recovery mode. For that method you just reverse the releasing of the Home and Power buttons, but that just got me back to the usb+itunes screen instead of to a blank screen.
    While doing both of these things, I did notice that it would sometimes replace the Recovery Driver with a DFU driver, or sometimes you'd get 2 non-working Recovery drivers. None of these drivers had any effect on Itunes being able to see my IPod. The Apple Recovery (iBoot) USB Driver only comes up when you do the apple support option.
    Hopefully this error is widespread enough that it will get apple's attention and a fix will come forth shortly. I'm at my wit's end trying to fix it.

  • Itunes (Mac) won't recognize ipod touch - please help!!

    Hi. I have a brand new 4th-gen ipod Touch. I'm running Snow Leopard and iTunes 10.4.1 on a Macbook. I have three other ipods (classic, shuffle x 2) and they all work fine. THe USB cable and port work fine with other ipods (and with this one on the rare occasions it works properly) and the ipod touch, when it's cooperating, seems to function OK so I don't think it's a hardware failure. It hasn't been dropped/wet, and I've only used it for 4 days.
    Bit of a saga and I'm getting seriously fed up!
    The ipod touch synced OK the first time I went to set it up, I installed some music/apps and all seemed fine. Then the next time itunes wouldn't recognize it so I couldn't sync (it just charges through the USB but does nothing else). So I ran through all the suggested tests on Apple support (turning on/off, checking I had the right versions of stuff, etc), that didn't help so I uninstalled and reinstalled itunes 10. That worked, and the ipod touch synced and I was able to use it again. BUT, the day after that, it went back to not being recognized. Tried everything again, reinstalled itunes - that worked. Then the next day... not recognized again!
    So I phoned Apple support, and the guy told me to hard reset and restore factory settings, which I did but it failed: first time it didn't restore (was just same as before). Second time I tried it froze and I got Error #1611. Tried again and got Error #1618 which isn't even listed on the Apple Support page the error message links to (by this stage it was showing the plug into itunes screen you get when you first turn it on, but only when plugged into a USB port - wouldn't turn on when not connected). So I called Apple Support again (different person this time) and was told it was a possible hardware failure and I should take it to my local Apple Reseller.
    Apple Reseller staff looked at it, confirmed that it'd only turn on when connected to computer, so they plugged it into one of theirs and restored the factory settings. THis time successful (ipod working again) but went to sync to itunes and AGAIN it wouldn't recognized it. Went through the whole uninstall/reinstall process for itunes and got the ipod to sync. But now.... not recognized again!! I can't keep uninstalling and reinstalling itunes every time I want to sync the ipod, that's just ridiculous.
    Has anyone else had this problem? And does anyone know how to fix it? 

    I think I might have fixed it (touch wood, cross fingers, etc)...
    Here's what I did:
    In Finder, under "Go", select "Go to folder".
    When the box comes up, enter this folder name: /system/library/launchdaemons
    Click "go"
    Locate this file: com.apple.usbmuxd.plist~orig
    Put it in the trash
    (NB: there's also a file called "com.apple.usbmuxd.plist" in that folder - don't touch that one)
    Restart computer
    Open itunes, connect ipod
    If the ipod appears in itunes, restart and try again to confirm it's working.
    This came from instructions someone else posted on another Apple discussion about an ipod touch not syncing. That reply said to do the software updates from the Apple menu first, but I did that and they failed to install but the above still worked, so the updates might not be necessary.

  • Upgraded to iTunes 11 on Snow Leopard, now won't recognize iPod Touch 2G?

    iTunes 11 doesn't seem to want to recognize my iPod Touch 2nd Generation.  Tested out my iPod Nano 4G, and it connects fine.  I've tried rebooting the Touch and restarting my computer, but to no avail.
    Any suggestions?

    Hi Parraga,
    Welcome to the Support Communities!
    The article below may be able to help you with this issue.
    Click on the link to see more details and screenshots. 
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    Cheers,
    Judy

Maybe you are looking for

  • Bridge 5.1 (and Reader) suddenly disappeared?!

    I'm the happy owner of an Adobe CS5.5 Production Premium suite - running on PC/Windows 7 - which has served me very well for a number of years. I always use Bridge to transfer pictures from my camera to the computer. On July 26th I came home from a s

  • ABAP+JAVA Kernel Upgrade

    Hi, I am planning to deploy SPS12 against solution manager system (ABAP+JAVA). But I have one quick question on Kernel Upgrade unicode system.. SPS 12 Minimum Kernel Patch level should be 102, we are at 95 (NW2004s/AIX 5.3) Please suggest me the best

  • LPX-00601: Invalid token in: using logical AND operator in XQuery

    Hi Pro's, I am working on DB version 10.2.0.3, I have loaded this document into XMLType column: <ROOT> <COUNTRY> <NAME>India</NAME> <PERSON> <NAME>Harinath</NAME> <CITY>Bangalore</CITY> <STATE>Karnataka</STATE> <IMMI_STATUS>Citizen</IMMI_STATUS> </PE

  • Print several PDF files

    Hello gurus, I have got a PDF binary file that i read from archive through archivelink, and I need to print them directly from SAP at once. is there any possible ways of doing this? thanks a lot. Kairat

  • Tool kit

    hi, 1. In tcode CO01, I entered the tool kit material and the components to be assigned to it. Here how shall i mention the quanities. For eg. One tool kit should have total of 2 components; each component qty should be 5 each. 2. After making goods