ITunes won't recognize my audio CD. What do I do?

Question

I recently installed iTunes onto my computer (Dell with Windows XP), and, although I can successfully run iTunes, the program doesn't seem to recognize my CDs. I've tried multiple CDs,and none of them are recognized. THe GraceNote CDDB screen comes up, and then once that is completed, the CD doesn't show up in the sources list of iTunes. I don't think it is a problem with the drive, since the other music player (MusicMatch Jukebox)I have on my computer runs automatically once the CD is read. If someone has any suggestions to what I should do, it would be greatly appreciated.
INFO:
iTunes version: iTunes 6.0.1.3
ANOTHER NOTE:
I was able to successfully run and import songs to my iPod on the previous iTunes software I had about 3 months ago, but I had to reformat the hardrive due to a virus on my computer (not from iTunes).
Dell dimension 4700   Windows XP   w/ pentium 4

Answer 1

hi zerodrummer!
hmmm. first, let's try some of the usual suspects:
iTunes for Windows doesn't recognize my audio CDs
... and these resources might help with that:
Updating the drivers on your Windows PC
Where to find firmware for your CD/DVD drive
but if no joy with that, post back with the complete results of your itunes "help > run CD diagnostics" (toonz may be able to spot something amiss there.
we could also try a quick experiment. try inserting a CD with your security packages turned off. (some security software, most notably Norton Internet Security 2005, have been known to interfere with Gracenote queries in odd ways that end up manifesting as a CD recognition problem for itunes.)
keep us posted.
love, b