ITunes won't recognize my iPod classic in disk mode.

I have a iPod classic that has the sad face. I read all the articles, and videos that show how to fix it, and all of them show that you need to force it into disk mode and plug it into your computer and restore it with iTunes. I can get it into disk mode fine, but when I plug it into my computer iTunes won't recognize it.
Do you have any suggestions?
Thanks for your help.

Is there any way to hard restore it, with out hooking it up to the computer.

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Hello crickettspeed,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
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http://support.apple.com/kb/ts3716
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http://support.apple.com/kb/TS1363
Try the iPod troubleshooting assistant:
If you haven't already done so, try the steps in the iPod Troubleshooting Assistant (choose your iPod model from the list).
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ITunes won't recognize my iPod classic in disk mode.

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