ITunes won't recognize new iPod touch

Last night I purchased a new iPod touch. When I try to connect it to iTunes; I get the following message:"This iPod cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install iTunes again."
I have uninstalled (removed) my current version to iTunes andinstalled the latest version of iTune and still get the same message.
Any ideas?

ok i figured it out.. not what was wrong but what to do.. you have to restore your system without having the iPod connect of course.. then uninstall itunes and quicktime then delete every trace of them from your computer. (once you reinstall iTunes you will get back everything you had) then once you restart your computer reinstall itunes and restart your computer again. now plug ur iPod Touch in the computer and it will work then.
same thing happened to mine.. it took a while to figure it out but i got it...
you have to uninstall them then delete it from program files... now it works perfectly

Similar Messages

My itunes won't recognize my ipod touch. I have gone through all the steps 2 times and still nothing., My itunes won't recognize my ipod touch. I have gone through all the steps 2 times and still nothing.

My itunes won't recoginiz my ipod touch. I have gone through all the troubleshooting steps 2 and still have the problem.

Did you do everything here:
iOS: Device not recognized in iTunes for Windows
Including
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
New cable and different USB port?
Runs this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Try on another computer to help determine if computer or iPod problem

Itunes won't recognize my ipod touch 4g

I updated my itunes and now it won't recognize my ipod. I tried replugging the cord, resetting my ipod, updating my ipod to ios 6.1.6 but nothing seems to work. Can some help??

See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes

ITunes won't recognize my iPod Touch 2G

I bought a used iPod Touch 2G. Everthing seems to be working with the iPod but my iTunes V11.1.5.5 won't recognize it when I plug it in. I am using a laptop with Windows 8. In File Explorer it shows 'Apple iPod' under 'This PC'. I have gone to Services under Computer Management and restarted the Apple Mobile Device to no avail. Drivers are up to date.
Thank you for the help

See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem

ITunes won't recognize my iPod touch after a failed update--my iPod is stuck on the "plug into itunes" screen

Yesterday, I had bought myself an ipod touch and it was working just fine until today when I went along with an itunes prompt to update my ipod. It failed to update and now won't recognize it, I checked to see if it was recognized by my computer--and it is, but a thing pops up that says "access denied" whenever I try to click on it. The screen on my ipod is stuck wanting me to connect to itunes.

See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
Be sure to Follow ALL the Steps...
But... if the Device has been Modified... this will Not necessarily work

Itunes won't recognize my ipod touch

i've recently bought a new laptop with windows 7 64-bit. when I installed the itunes for 64bit to my computer and tried to synchronize it with my ipod, nothing appeared
I figure it out that this computer somehow recognize my ipod as a digital camera.
so i surfed throught the web to find the solution for this another itunes error
i figured out that going into device manager and updating the apple ipod will fix this problem.
so i did following: right-click 'apple ipod', -> click 'browse my computer for driver software', -> click 'let me pick from a list of device drivers on my computer' -> click 'have disk' (in the model box, it says "MTP USB device"), and then it told me to insert the disk, so i browse through my computer and found "usbaapl64" in inf format which is what i need, so i clicked open then ok, but this thing appears that says "the folder you specified doesn't contain a compatible software for your device. If the folder contains a driver, make sure it is designed to work with windows for x64-based systems."
im literally panicing.
i tried reinstalling the itunes, repairing it put it doesnt do anything.
i know i downloaded the itunes for 64bit users and that i opened usbaapl file with '64' at the end.
please help me, i really need to synchronize my ipod

Your problems are addressed here:
iPod touch: Hardware troubleshooting

IPod touch is stuck on "connect to iTunes" but iTunes won't recognize my iPod touch

So I was trying to update my iPod touch and left the room, thinking I had plenty of time to get stuff done while I waited. When I returned there was a warning saying that my iPod touch couldn't be updated and my iPod screen was stuck on the "connect to iTunes". I tried reconnecting and iTunes will not recognize it. I've tried restarting my computer and my iPod and I've tried reinstalling iTunes and restoring my iPod, but nothing is working. Any suggestions?

- Try placing the iPod in Recovery mode and then restoring
- Next try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- Try on another computer to help determine if you have a computer or iPod problem.

My itunes won't recognize my ipod touch. What do i need to do?

I tried what they say it still don't work.

once you have plugged in your ipod touch to the computer, press the button in the ipod once.
i think it'll help

ITunes won't recognize new iPod

When I plug my new 30 GB iPod into the computer, the computer detects new hardware, but iTunes 7.0 doesn't recognize it.

First, see these basic troubleshooting steps:
The Five R's
Also, have you tried going through all the steps in this Support article?
iPod is recognized by Windows but not iTunes
-Kylene

Itunes won't recognize new Ipod Nano 8GB

Hi, help someone please. The error I'm receiving is: "An Ipod has been detected, but it could not be identified properly. Please disconnect and reconnect the ipod, then try again".
Tried this several times and even reinstalled itunes... didn't work. Tried using a different USB port as well.
All other ipods are working fine when connected. I'm using Windows XP. HELLLPPP please !! it's my kids new Christmas present

I had exactly the same problem - heres the procedure I used - hope it helps ?
It looks a bit daunting but only takes a couple of minutes.
Disconnect iPod
Go into Start - Control Panel - Add/Remove programs
Select iTunes and remove ( don't worry all your music should be safe - mine was still there when I reinstalled )
Next go to apple website, disable your antivirus ( not sure if this is needed, but it's what worked for me) and download and install latest iTunes 9.0.
After installation - close iTunes
Reboot your P.C. and then restart your antivirus.
Next
Go into Control Panel again, then administrative tools( if you can't see admin tools select classic view from the left panel.
Then select computer management - then device manager
Scroll down the list in the right hand panel and expand the universal serial bus controllers section.
Connect your ipod nano - you should hear a bleep and then the details in the USB controllers list should change ( if iTunes starts just close it )
From the USB controllers list select the new addition - it'll either say apple ipod usb or Mass storage device something like that( whichever one has just appeared on connection of your ipod )
Right click on the new entry and select uninstall - at the warning message select ok
wait for it to complete the removal.
Right click the entry again and select scan for hardware changes, keep your ipod connected.
The computer should now find your ipod and reinstall the necessary usb drivers for you.
Next
disconnect your ipod
start iTunes
on your ipod - press and hold centre button and menu for about 8 seconds - apple logo will appear, - then press and hold centre button and rewind for 6 - 8 seconds- ipod will go into a diagnostic mode.
a list will appear on ipod screen
press the centre button and it will select the first parameter on the list then press menu - you will be returned to the diagnostic list but you will be on the second item in the list - once again press the centre button to access, then press menu to return to the list - repeat until you reach the last item on the list "restore". press the centre button and the ipod should restore - apple logo will appear and the ipod will reboot(wait for a minute or so for this to complete )
Now connect to iTunes - hopefully your ipod will show up on the left hand side ( mine did )
click on your ipod on the list - you should now have a screen showing your ipod - it may prompt you to download a newer version of software - click don't download.
on this summary screen select enable disk usage and then click apply - now wait it can take a little while to complete.
When it is finished the apple logo will be back at the top of iTunes.
O.k. this is the fun bit and needs to be done quite quickly !
Read this next section completely before you start
click restore on iTunes.
it will say something like download and restore, click this.
a progress bar will appear - saying extracting software
followed by another progress bar, restoring "your name" iPod
my progress bar then showed 3 or 4 blue dots traveling across the progress bar without actually making any progress.
while this is happening unplug your iPod
press and hold centre button and menu for 8 seconds - apple logo appears
then press and hold centre button and play until it says disk mode.
reconnect your ipod - the progress bar should now slowly complete and at the end say something like ipod will show up on itunes when it reboots.
wait for the apple logo to appear on your ipod, followed by the start screen ( select language )
disconnect
select the language you want to use as from new.
reconnect and then sync as normal - everything should now work.
This is what worked for me - it's a bit long winded but so far so good.
I hope this helps you - it took me about six hours of searching and messing around to finally get this working - my 2 daughters were driving me mad as their new Nano's wouldn't work !!!!

Computer AND iTunes don't recognize my iPod touch. Comp thinks it is a camera. iTunes won't bring up devices at all. I've already uninstalled iTunes and QT and reinstalled after problem that happened when I updated iTunes... getting beyond P/Oed!!!

Computer AND iTunes don't recognize my iPod touch. Comp thinks it is a camera or something. iTunes won't bring up devices at all. I've already uninstalled iTunes and QT and reinstalled after problem that happened when I updated iTunes - updated iTunes completely demolished my computer's ability to recognize the sound card and computer had NO sound at all. I had to uninstall iTunes, QT, AND my sound card and reinstall them all. Sound worked fine, but now I can't sync my iPod. Computer recognizes that "something" is hooked up (thinks it might possibly be a camera) and I get that "open with" window. In "my computer" it shows that there is an "iPod" connected, but it is pictured as a camera. In iTunes my username is no longer appearing (although account info is there) and NO devices whatsoever get listed. There is nothing wrong with my USB ports or cable. And of course Apple won't help anyone unless you pay them to. ... I am getting beyond P/Oed!!! You pay hundreds for a product and all you get are headaches with their stupid bug infested software and no support at all.
Can anyone out there help me clean up this unbelievable mess Apple and iTunes has created in my computer?
Thank you.
Evie

After three completely wasted days trying to figure all of this out I finally got it fixed - on my own - by reading dozens and dozens of rogue posts in indie forums from people that refuse to dish out money to have a company TRY and advise possible fixes on their own glitches.
(here's a novel idea - fix the glitches Apple. Or - don't send out updates filled with bugs in the first place)
Everything (several applications) had to be uninstalled in a very specific order and then restarted , then it all had to be verified with manual deletions of leftovers, and emptying the recycle bin, then another restart, then iT had to be reinstalled again and the system restarted again, and two more update downloads. Holy!!!
I love my little iPod touch, but I honestly must say, when this kind of thing happens (and it has several times now when I try to deal with iTunes or Apple), it makes me want to flush it down the toilet.

The latest version of itunes -- just installed -- won't recognize my ipod touch 4th gen. What's up?

I just installed itunes version 10.5.2.11, and now it won't recognize my ipod touch 4th gen. Running on windows 7, very fast desktop. Previously no prolems with itunes or the ipod. The computer does recognize the ipod and names it correctly in My Computer. Any suggestions to wake up itunes and discover the ipod?

See http://support.apple.com/kb/TS1591.

Itunes won't recognize my ipod old or new one

Itunes won't recognize my Ipod classic. It woudn't recognize the old one, Apple store said it was the Ipod so I bought a new one but it won't recognizethat one either

Hello crickettspeed,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iPod not appearing in iTunes
http://support.apple.com/kb/ts3716
iPod: Appears in Windows but not in iTunes
http://support.apple.com/kb/TS1363
Try the iPod troubleshooting assistant:
If you haven't already done so, try the steps in the iPod Troubleshooting Assistant (choose your iPod model from the list).
If the issue remains after following your iPod's troubleshooting assistant, follow the steps below.
2. Restart the iPod Service
3. Restart the Apple Mobile Device Service
4. Empty your Temp directory and restart
5. Verify that the Apple Mobile Device USB Driver is installed
6. Change your iPod's drive letter
7. Remove and reinstall iTunes
8. Disable conflicting System Services and Startup Items
9. Update, Reconfigure, Disable, or Remove Security Software
10. Deleting damaged or incorrect registry keys
Best of luck,
Mario

Help please? iTunes and my PC (XP SP3) won't recognize my iPod Touch. I aleady tried the Apple trouble site (recharged iPod; checked USB connections; restarted iPod; restarted PC; reinstalled iTunes; ensured no software conflicts)

Help please? iTunes and my PC (XP SP3) won't recognize my iPod Touch. I aleady tried the Apple trouble site (recharged iPod; checked USB connections; restarted iPod; restarted PC; reinstalled iTunes; ensured no software conflicts)

Finally got it working.. Ok so First read this
http://support.apple.com/kb/TS1538?viewlocale=en_US&locale=en_US
Just start with verifying the Apple Mobile Device Support is up and working, Just follow the steps here:
http://support.apple.com/kb/TS1567
After Stopping it and Restarting and it is still not reconizing your device Then start uninstalling
Start with: Itunes, Quicktime, Bonjour, Apple Software Update, Apple Mobile Device.
I had an issue uninstalling Apple Software Update, and was unable to get it off my computer.
But after all that download and reinstall itunes.
After doing all that i was able to get mine to show up in itunes
Hope it helps

HT1351 My computer won't recognize my iPOD Touch even though it dose recognize my Clasic and New Nano. Any suggestions?

My computer won't recognize my iPOD Touch even though it does recognize my Clasic and Nano. Any suggestions?

Well, now I feel like an idiot. I was using TWO CORDS. Ya, don't make my mistake. The one I had a problem with was made by a company that was not apple, and it was for CHARGING. I bought it with charger, and that's all it can do. It doesn't send data like the real cable. So, check your usb cables. :S

ITunes won't recognize new iPod touch

Similar Messages

Maybe you are looking for