ITunes won't recognize valid credit card in PayPal
When I try to add PayPal as my method of payment in iTunes, the PayPal Authentication page says, "Error Detected: This recipient requires that you have a valid funding source from United States in order to complete this transaction." I do have a valid credit card in PayPal. I've e-mailed both PayPal and iTunes several times and have received no helpful answers (canned responses only). Has anyone else had this problem?
I have e-mailed iTunes support more than 15 times in the last 2 months and they have not investigated this problem. Two of their responses asked me to reply with a phone number and time I can be reached, and I heard nothing by phone or e-mail after responding with that info.
My credit card in PayPal has a United States bank address and PayPal verified that it is valid.
I haven't found any workaround and am disgusted with iTunes web-based support. I don't believe a person is reading my issue; the support e-mails appear automated - with human touches - to respond to key words in my question but don't answer the unique nature of this issue.
Has anyone else received viable assistance from iTunes web-based support?
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Itunes won't recognize new credit in Itunes
itunes won't recognize new credit in itunes store and goes straight to billing page so I cannot purchase anything; also play button won't activate when in itunes stor. Susanne
Hi Chris
Thank you for your help sorry it has taken me so long to reply to you.
I solved my problem with Itunes gift card after many frustrating hours. I went to purchase another song it did the same thing as before (went straight to the billing page) but this time I hit a credit card icon it asked me to bring up details; I deliberately entered wrong numbers so forth and so on. I deleted all the credit card details and hit NONE and I found I could then exit the page. That action seemed to trigger a correction for purchase; and I could then download without too much trouble.
Cheers
Susanne A -
ITunes won't accept my credit card
I'm deployed to Afghanistan. My credit card works here. iTunes told me I need to verify my credit card info because my old one expired. I've tried three different cards. I also tried to just save with "no card" to delete the existing card. I keep getting the error message "visit apple support apple.com/support/itunes/ww/." I went there and can't find this exact problem from anyone. I went to apple.com and updated my card there but it's still asking me to verify when I try to download even a free app. Being deployed and wanting to get an app to contact my fiancé, I'd really appreciate the help if someone could help me figure this out. Thanks.
I had my card on Itunes, used it several times and then my son went over his limit a couple of times, so I took my card off. When my son wanted something, went in to put some money on the account, it would not accept the same card!
We went and bought a gift card.
Tried again today because I want to download a movie and guess what, first off I cannot remember my security questions, cannot find a way to get those reset. Ok, I'll just buy on Itunes, it still won't accept my credit card. And I hate, hate their customer service.
I am having the same issues with my son's gaming account. I don't know what's going on. At least with the gaming site I could talk to a real person, however, what he said did not help. -
Itunes won't accept my credit card security code
Itunes repeatedly asks for my credit card security code. I know the code that I am entering is correct - as is my billing address. This has been happening since I had to update my card info as my old card had expired.
Each new device (and I have MANY Apple Devices) - iPads, iPods, iPhone, Macbook, when purchasing an app, etc. triggers a new request for verifying billing info. At this point, even though I am entering the same, accurate information. I am getting locked out from new purchases and I am in an endless loop of requests for my security code. Should I request that my profile is reset? Thanks in advance for any advice.iTunes Store: My credit card's security code or zip code does not match my bank's records - http://support.apple.com/kb/TS1646
Long thread on security code error with some things that worked for some people - https://discussions.apple.com/thread/2045791
when i enter my security code for my credit card it says its invalid - https://discussions.apple.com/thread/3798384 -
ITunes won't download pre-paid purchases without a valid credit card
I have a season pass to a TV show (The Big Bang Theory) that I've bought and paid for. I should be able to download the latest episode of this program regardless of the status of my credit card, should I not? I've paid for it... why can't I download it?
The short story is that my work had an unfortunate scheduling mishap with our paychecks because of the holidays and now I'm overdrawn, so iTunes can't verify my credit card. Why does it need to verify my credit card on a purchase I made months ago and have paid for in full?We may be getting into more of a ideologic discussion here, but it's not a matter of simple security. If it were "simple security" there are many other ways to validate that I am who I say I am.
Validate by my username and password. (duh?)
Validate by my billing address.
Validate by my credit card information without actually having to attempt to charge the card.
Validate by the fact that this computer is authorized to play iTunes purchases from this account.
Validate by sending a text message to one of my other trusted devices using two-step verification.
My credit card information is all correct. The information I am putting in is all valid. Apple is trying to run an actual authorization on my card. Why? Why do you need to validate that my credit card is current and has funds available when all I am trying to do is download something I already paid for? Using a valid username and password? On a device that has been authorized?
I understand your point that it's a security issue, but it makes no sense that it needs to be. All I want to do is download something I paid for months ago. -
Now I'm screwed cuz I don't have a valid CC to use and I can't do a **** thing until iTunes or AppStore gets me to enter a valid CC... Problem is I could just create a new account but I have about $100 loaded onto this account I'm currently using... Is there anything I can do at this point? Besides go spend money on a prepaid credit card which I don't have money for and enter that info in??? Please help!! I can't even download FREE apps right now or ANYTHING basically cuz of this **** gift thing I was trying to send! This is what I get for being nice I guess! I figured since I had close to $100 in my iTunes/AppStore account it would take the money for the gift from that but noooooo it tried to use the credit card I had on file!! Ugh
You can't use your account's balance for gifting, you can only use a credit card - your balance can only be used to buy content for yourself. Until you pay what you owe iTunes then you won't be able to download any items from the store on that account.
If you haven't got a valid credit card then you can try contacting iTunes support and see if they can cancel the gift or take what you owe them from your balance: http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
I've downloaded the app clash of clans and I want to purchase an item on the game but when I go to purchase it something pops up and says I cannot connect to iTunes Store. Having said that I have a valid credit card entered into my iCloud account.
toshiro-99 wrote:
when I try to make a purchase within Clash of Clans a box comes up saying my purchase cannot be completed, and another saying cannot connect to itunes store. HELP!
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
Itunes won't recognize my balance from a purchased gift card so I cannot buy any new songs
itunes won't recognize my balance from a gift card & won't let me purchase anything from the itunes store. How do I fix this?
I have a similar issue. CD's I purchased were downloaded to ITunes years ago and used on my 1G and 2G Ipods and 3gs Iphone. They are still on my ITunes but won't sync to my I phone 5. curious if this is a licensing issue or flaw in the system. Would love to hear my old CD purchased music without having to buy new digital music. Any insight to this situation would be great.
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after updating to iOS 6.0.1 my iphone 3s won't recognize my SIM card. i updated my phone through iTunes, what happened to my phone?
If it now says "invalid" or "unsupported" SIM, your iPhone was almost certainly hacked to unlock it from the original cell carrier and updating has now removed that hack and the iPhone has relocked back to that original carrier. You will have to contact that carrier and ask if it would be possible to get your iPhone officially unlocked.
Regards. -
Ive downloaded fifa 13 and in want to buy fifa points but when i purchase them it says contact itunes support. I have got apple id credit and a valid credit card payment on my accout but it still wont let me purchase it. What is the problem?
Contact itunes support.
It will be aconversation.
You will e-mail or express lane chat with them. They will answer you.
That is contact.
It sounds like you have not contacted them at all. -
Itunes will not accept my Credit Card entered is not valid in Australia what duh?
This is my first time I've got an issue with Itunes, I have to say I am APPLE biggest buyer and a loyal customer of APPLE but this error seems ridiculous. I've been using the same credit card in itunes with no problems till today. My last purchased was on the 3 March 2012, got 3 apps from itunes for my Iphone. Just this morning tried to get another app with the same credit card, comes with an error stating that
'The credit card you entered is not valid in Australia. Please provide a valid credit card for Australia'
I find this is totally incorrect, I had contact my financial instituation confirming that there is nothing wrong with my card which is true. I done searches in Apple Support regarding the error, implying that it could be the post code or the address, I can assured there is nothing wrong with my billing or postal address as it has always been the same. I don't see what would be the reason my card got rejected? This is very frustrating NOT HAPPY JAN!!............
Not a happy customer at the momentIt's frustrating, I thought there was something wrong with my credit cards then I called my bank. It was confirmed that two my cards were working. I entered two cards and same error.
You would need Mac Store to update your Mac as well :( its funny it was working two days ago I hope Apple can compensate lol -
I'm trying to purchase iTunes Match with my prepaid credit card. It's actually a one vanilla Visa card. It's not working is there anyway around not having to have a valid credit card.
Valid methods of payment vary from country to country. Which country?
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Itunes won't recognize a valid password
Here's a weird one. (MacBook Pro 2.4G 10.6.2) Tried to buy something on the itunes store, and my password does not work. So, I recover the password. Still doesn't work. Then I reset the password... 3 times. None of those work either.
So, I go to my office computer (Mac Pro 8-core 10.6.2) and reset the password again. Works fine. I can access the itunes store or anything else on Apple's site. I take that same password into the other room, and using the MacBook Pro, the itunes store says "invalid user or password" and will not allow me on. Yet, I am still on that computer, using that same password, to log into the forums here... This computer will log into Apple but not into itunes.
itunes support says that since the password is stored on their site, it should work on either computer. It doesn't.
Ideas??
thanks
DonI am having a similar issue. I recently tried to sync my Ipod with iTunes and got a message saying 100 songs were not autorized and I need to authorize computer. Odd as I have been syncing these devices for years. I go to authorize, and iTunes won't recognize my password. I change password. Still no luck. then I go to STORE>>VIEW MY ACCOUNT, and using the same user ID and password I can access all my info. But when I try STORE>>AUTHORIZE COMPUTER, I get the failed message again. How is that possible? So, now I have music I can't play on my iPod for absolutely no reason.
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I live in Italy but am Australian and opened my itunes account with my Italian credit card and address, but that does not let me access itunes in any English country which is what I had wanted. Apple tell me I need to open separate accounts, complete with address and tel. Yesterday they told me I could do that with an itunes prepaid card but on the Aust itunes store the card was considered invalid (obviously because it is in Euro) Any suggestions? I am sure I am not the only person living in another country who needs access to itunes in their mother tongue......how backward is Apple!
To be able to download content from another country's store you need a valid billing address in that country, and be in that country when buying from it.
Apple can only sell content where the content provider's grant them licenses to do so, so if the music etc that you want to buy isn't available in the Italian store then it's because the provider's aren't letting Apple sell it there. Do you have access to other music purchase download sites which have the content that you want ? -
Up to yesterday I was using my Apple ID on itunes and the app store. I have a valid credit card on file and $13.44USD store credit. Prior to 28th September 2012 I had $40.42USD store credit on my account. On the 28th September 2012, I subscribed to itunes match successfully. On the 30th September 2012 I purchased the video ' Take on Me ' for $1.99USD. Only yesterday the 1st October 2012, I used itunes match to update my music library. Today when I logged into my account there was NO $13.44USD showing up next to my Apple ID. And when I tried to download an app, I got a notification saying my Apple ID has been disabled. PLEASE HELP me. Apple disabled another ID sometime before that I have not been able to get reactivated. But I can't afford to lose this Apple ID because I use it ALL the time, plus I have itunes match with this Apple ID account. Please tell me what to do. How can I contact Apple directly???
<Emails Edited By Host>If changing your password does not solve then contact itunes support.
Click Support at the top of this page, then click the link under Contact Apple Support
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