ITunes won't recogonize iPod in Win. 8.1

I have a 4th Gen iPod Classic connected to my Lenovo laptop running iTunes 12.2.1.27. When I can get iTunes to see the iPod, which is not always the case, all my music is greyed out and inaccessible. I cannot update or sync anything on the iPod. Often, however, iTunes won't even see the iPod. I have about 83GB of books, films and music on the 160GB drive and am hesitant to wipe everything and go back to factory default, but I'm wondering if that's the only option left. I also cannot get iTunes to see my primary iTunes database -- it only will see what's on the C: drive. I've redirected the preferences to my G: drive but is not recognized at all.
What must I do to get this unit working again? I do not recall if it ever was removed without first going through the eject procedure, but if that did happen, could that have caused the havoc? If so, how would I fix that?
Thanks
Capros

Hello Capros,
Let's see if we can get these two issues resolved. For issues with your iPod not seen in iTunes, the first article will have you verify the drivers are installed as well as making sure that your computer sees the iPod. Now for your iTunes relocation, you will want to keep the database located on the C: drive but keep the settings of where the actual media is located on your G: drive.
iPhone, iPad, or iPod not recognized in iTunes for Windows
https://support.apple.com/en-us/HT204095
Move your iTunes Media folder on a Windows PC
https://support.apple.com/en-us/HT201543
Regards,
-Norm G.

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INTEL_ D945GCL_
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