Itunes won't reinstall
One day I tried to open Itunes and a message came up that said it was missing parts and that I would need to uninstall it and reinstall it. I have been trying to reinstall Itunes but it hasn't been working. It gets to the point in the installation where it says "Please wait while Windows configures iTunes" then a message pops up that says "Error 1304. Error writing to file C:\Program
Files\iTunes\iTunes.Resources\de.lproj\iTunesLocalized.qtr.
Verify that you have access to the directory."
Can anyone PLEASE help me??
IBM Windows 2000
That is some kind of permissions problem. Are you signed on as an admin of the PC?
A quick google turned up this:
Solution:
In most cases, this problem is fixed by reinstalling the Microsoft Windows Installer. However, because viral infections have been known to cause damage to these files, it is important to scan your computer for common infections.
So you might want to head off to support.microsoft.com and find out how to fix the Microsoft Windows Installer.
Similar Messages
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I went on my itunes about a week ago and it sid it recognised my ipod but couldn't detect it in itunes (or something like that), so following the instructions given i uninstalled itunes. then when i went to re install it, an error code came up saying error 7 (windows error 127). so following steps of previous discussions i tried to delete the whole itunes programme and apple application support. although this then failed and wouldn't let me delete it. now when i click on itunes it comes up with error 2 (windows error 2) please help!!
Guess you have to do Uninstall and Re-install of iTunes from scratch.
Try the following steps:
1. Go to Microsoft website to fix install and Unistall problems. Click "Run now" from Fix it to remove all iTunes & related installer files:
http://support.microsoft.com/mats/Program_Install_and_Uninstall
Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.
2. You should remove all instances of iTunes and the rest of the components listed below:
it may be necessary to remove all traces of iTunes, QuickTime, and related software components from your computer before reinstalling iTunes.
Use the Control Panel to uninstall iTunes and related software components in the following order:
iTunes
QuickTime
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Follow the instructions from Apple article listed here: http://support.apple.com/kb/HT1923 to remove all components
3. Reboot your computer. Next, download iTunes from here:http://www.apple.com/itunes/download/ and install from scratch -
ITunes WON'T REINSTALL/UNINSTALL/INSTALL
Hi,so I tried to reinstall iTunes a week ago since the iTunes I already had didn't open. When I saved the iTunes setup file and ran it an error popped out, "The configuration data for this product is corrupt. Contact your support personnel". Since I already had other Apple files like Quicktime, Apple Software Update, Apple Mobile Device Support, Bonjour, etc. Apple's unistalling steps said to unistall pretty much all the programs files associated with Apple. Then I checked my program files for leftover files as Apple tells me too, and reinstall iTunes yet again, but the ERROR COMES AGAIN! So now I have no iTunes,Quicktime, Apple Software Update, Apple Mobile Device Support, Bonjour, etc and not that much files left to check.
PLEASE HELP MEEEE!!!When I saved the iTunes setup file and ran it an error popped out, "The configuration data for this product is corrupt. Contact your support personnel".
Not the most common message. But it seems to be related to trouble with the iTunes.msi and similar installation configuration information.
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time? -
Itunes won't reinstall or update due to helper.exe access
My Itunes was partially wiped out due to lack of memory in computer after attempting to install a game. The memory issue was resolved by adding more. I cannot uninstall or reinstall itunes. I even attempted to update it with the newest version, however, I keep getting the error with helper.exe. It states that I need to confirm access and retry. Nothing is working and I cannot simply delete the folders from my program file either. I'd rather not dump everthing on my computer and re-install the system just for itunes. Suggestions?
emachines W3410 Windows XPThe only thing I found was the apple software update. I removed that with the cleanup but the error still occurs in the installation. I also don't have an ipods or itunes in my add/remove option, but I still have an ipod and itunes folder in my program files that the computer refuses to delete.
okay, we'd better check on disk damage around the areas of those folders. try running a chkdsk over the C drive:
How to perform disk error checking in Windows XP
does the chkdsk find/repair any damage? if so, do you have any better luck with those folders? -
ITunes won't reinstall on Win 7 64bit system
I've been fighting with this for at least 3 weeks and I still can't find the answer. I went to upgrade my iTunes to the current version. I had iTunes installed and working just find, but I like to keep things updated as much as possible. I guess I should have left it alone.
When I update, I prefer to uninstall the current version and then install the new. I have never had a problem before. When I try to install, I get the following message during the install process:
unknown\components\DA42BC89BF25F5BD0AF18C3B9B1A1EE8\5C13C3F8A3C98AA4E8AF179 2A0A75D33
Verify that you have sufficient access to that key, or contact your support personnel.
I only have one account on my system, so I have total control over everything. I continue with the process and then get the message again. Needless to say, nothing gets installed. I have tried the QuickTime and iTunes combination install and just the QuickTime install with the same results. I have uninstalled everything related to Apple and still the same. I tried the Windows
Install Cleanup program and no luck. I set the permissions for that key, according to another post, and that didn't help. I tried RegSeeker to find all iTunes and Quicktime entries and then delete them, no luck.
At one point, I got an error message at startup (Apple Application Suuport not found.... then install iTunes again). That message is now gone, but I'm not sure which of my attempts corrected that. I was also getting a Quick Time Player error (Please install Apple Application Support) when I tried to start that.
Basically, I've tried everything I can thing of and still no luck getting the new iTunes to install. Any and all suggestions would be greatly appreciated! Thanks.
MikeMike,
I don't have much help for you but I can tell you I have been experiencing this issue for the past several months now; with OTHER applications. I have Windows 7 and only have one user account setup as Admin as well. I've installed everything under that account. I first encountered this type of error with Adobe Reader 9 and Microsoft Office 2007. I first noticed it when trying to apply upgrades to both applications...where both upgrade installers kept failing with the same type of error ("Could Not Open Key: UKNOWN\Components\DA42BC89BF25F5BD0AF18C3B9B1A1EE8\somekey\. Verify that you have sufficient access to that key, or contact your support peronnel.)
Today I tried upgraded iTunes and got a failed install message. I uninstalled the old version and tried installing the 64-bit version of iTunes. I then got the same message above.
When I got to the registry editor for the key listed in the error message, it tells me: "7E577B2224C65CF4E801A9E52375DB49 cannot be openened. An error is preventing this key from being opened. Details: Access is denied." I've read other threads indicating the permissions are not set correction on the key i'm trying to open. So when I right click on the key and click PERMISSIONS, I get an error saying i can't view the current permissions but can make changes (ODD). Clicking OK gives me the ability to edit permissions. Before doing any changes it appears that no permissions are set (none visible - assuming I can't see them based on above error). I add ADMIN as having all permissions available and try to click APPLY / OK but the changes are not made.
The only way I've been able to get around this with Microsoft Office and Adobe was to manually remove all registry keys related to the application I'm removing. I've found articles online which walk you through removing the keys for Office 2007 and Adobe Reader 9 but can't find one for iTunes.
Question: Try going to the following key in your registry and seeing if any of the sub-keys below it give you an error message when you click on them. Do any of them give you an error which indicates you don't have permissions to view that key? Each key under the path below on my computer tells me I don't have permissions to view it. I think there may be something fundamentally wrong with Windows 7...or these apps are not installing correctly from the beginning.
Key: HKEYLOCALMACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Co mponents\DA42BC89BF25F5BD0AF18C3B9B1A1EE8
If you have the same problem...I'm wondering if you and I can team up to figure out what may causing this. Perhaps we should push this issue to Microsoft somehow.
Bill -
I've just updated my iPhone to the new iPhone OS and now it won't work and iTunes won't recognise that it's there. I've uninstalled iTunes and reinstalled twice and it's not working. Please help.
I have not had wifi since November when I upgraded to the newest IOS version. I called the Apple help line and they told me some things to do and I tried them all and they worked for a few hours and then wifi shut off again. I kept doing what they told me and it worked for a couple more days and then I could never turn it on again. My blue tooth doesn't work either. I had to actually increase my data usage with AT&T becuase of this. When I did that in December I went to the Apple store and was told that it is a hardware issue and since my phone is out of warranty I would have to pay for a new phone because they could not fix the issue. My upgrade isn't up until June 2014 so not only do I have to wait for the upgrade and I am not paying for a new phone but I have to pay $10 plus extra a month on my cell phone bill because I was going over on my Data!!! I have been beyond upset about this and Apple is not doing anything about this nor did they offer up some way to resolve the issue because obviously it is not just some rare incident if several people are having this issue. Who knows how many people out there have had this issue and have not said anything about it. Now there is a newer update that I can't do because it requires wifi in order to download.
June can not get here fast enough and I may not go back to Iphone after dealing with this for so long with no help from Apple. -
my itunes won't work so i tried reinstalling and when it starts an error pops up that says:
"the feature you are trying to use is on a network resource that is unavailable. click ok to try again, or enter an alternate path to a folder containing the installation package 'Itunes.msi' in the box below
please help, its frustratingfirst, head into your Add/Remove programs and uninstall your QuickTime. if it goes, good. if it doesn't, we'll just attend to it when we attend to itunes.
next, download and install the revo uninstaller http://http://www.revouninstaller.com/revo_uninstaller_free_download.html. use it to clear any existing itunes and/or QuickTime installation configuration information from the PC.
next download itunes. it worked for me hope this is helpful!!
oonce you get into the revo uninstallergo thru to delete itunes hit uninstall on the itunes icon then you will go thru to it will tell u the same nmessage about the feature and network hit cancell then go thru and hit scan (make sure bthe advance scan button is pushed) this will take awhile but go thru the list and hit everything associated with itunes. hit delete then install itunes again. it worked for me hope it works for you! -
ITunes asking for reinstall and still won't work with win 7?
Just installed Windows 7 Ultimate on new unwritten hard drive, when I try and open iTunes I get the message that some registry files are not available, the ones that itunes uses for CD burning/playing, please reinstall iTunes. I have done this over and over and it makes no difference. iTunes will open but I cannot play anything and the speakers are working fine. I spent a couple hours with HP chat last night because my CD/DVD writer had error issues, and the gentleman from HP helped me to edit the upper and lower filters so that my CD player would be recognized by windows 7 and work, now iTunes won't work. I'm completely baffled because I have the same Windows 7 OS on another computer and iTunes works fine with that one. Any help would be appreciated. Thank you, Cindy
Hooray hooray hooray! So many times we never hear back what happens and it just makes my day to know when something works!
I will investigate why hp doesn't make this solution easier to find. Thanks again for your response!
Thanks!
Tara
**Although I am an HP employee, I am speaking for myself and not for HP. -
ITunes won't open, even after complete uninstall/reinstall of iTunes/Qktime
Hello
This morning iTunes started refusing to open. When opened it bounces twice and then closes.
Strange, because I didn;t just update. It worked fine after my last update and up until the present. I'm not sure but it could have started happening after I plugged in my iPod Touch 16gb 2.0. I did that sometime this morning.
I did a complete uninstall/reinstall of both Itunes and Quicktime, and I also uninstalled Flip to Mac as I read here it could be related. Restarted my computer many times. Now, same problem, iTunes won't start.
I live in noisy Barcelona and i'm going crazy without tunes...Update... so i backed up files from three folders shown below:
'User'/AppData/Roaming/Apple Computer/
'User'/AppData/Local/Apple Computer/
'User'/Music/iTunes/(all files except music and app folders)
Then I uninstalled iTunes & Quicktime
Restarted Machine
Reinstalled iTunes (which reinstalls Quicktime as well)
Opend iTunes to make sure it worked (it did), then closed it.
Copied all of the original files back over to their original locations.
Restarted iTunes
Everything appears to be back to normal (iPhone sync works properly as well)
Hope this helps for anyone else seeking an answer!
Kyle -
After an iTunes update failed to install, iTunes won't open and I get the following two windows. Program can't start because MSVCR80.dll is missing from your computer, and iTunes not installed correctly. Please reinstall iTunes. Error 7 (windows error 126) When I reinstall I get the same messages and ITunes won't open.
Click here and follow the instructions.
(98815) -
Computer AND iTunes don't recognize my iPod touch. Comp thinks it is a camera or something. iTunes won't bring up devices at all. I've already uninstalled iTunes and QT and reinstalled after problem that happened when I updated iTunes - updated iTunes completely demolished my computer's ability to recognize the sound card and computer had NO sound at all. I had to uninstall iTunes, QT, AND my sound card and reinstall them all. Sound worked fine, but now I can't sync my iPod. Computer recognizes that "something" is hooked up (thinks it might possibly be a camera) and I get that "open with" window. In "my computer" it shows that there is an "iPod" connected, but it is pictured as a camera. In iTunes my username is no longer appearing (although account info is there) and NO devices whatsoever get listed. There is nothing wrong with my USB ports or cable. And of course Apple won't help anyone unless you pay them to. ... I am getting beyond P/Oed!!! You pay hundreds for a product and all you get are headaches with their stupid bug infested software and no support at all.
Can anyone out there help me clean up this unbelievable mess Apple and iTunes has created in my computer?
Thank you.
EvieAfter three completely wasted days trying to figure all of this out I finally got it fixed - on my own - by reading dozens and dozens of rogue posts in indie forums from people that refuse to dish out money to have a company TRY and advise possible fixes on their own glitches.
(here's a novel idea - fix the glitches Apple. Or - don't send out updates filled with bugs in the first place)
Everything (several applications) had to be uninstalled in a very specific order and then restarted , then it all had to be verified with manual deletions of leftovers, and emptying the recycle bin, then another restart, then iT had to be reinstalled again and the system restarted again, and two more update downloads. Holy!!!
I love my little iPod touch, but I honestly must say, when this kind of thing happens (and it has several times now when I try to deal with iTunes or Apple), it makes me want to flush it down the toilet. -
Need some help: my itunes won't sync with my iphone anymore. Both softwares are up to date and I've reinstalled itunes. After I reinstall, it syncs. But then when I reboot my computer, it no longer syncs anymore and I have to keep reinstalling itunes. Thoughts???
thought that it was possible to have the same iTunes library on any machine that was authorised, a kind of cloud-iTunes I guess.
That would convenient, but sadly it is not the case. Sorry!
Either way your welcome and best of luck!
B-rock -
My itunes won't open - it says: 'The program can't start because MSVCR80.dll is missing from your computer. Try reinstalling the program to fix this problem' I have tried un-installing then re-installing itunes and I still get the same message?? Can anyone help?
I have the exact same problem.
I have uninstalled the program, rebooted and downloaded the update again. Same problem, same message.
Please, where is that missing MSVCR80.dll? I don't remember misplacing it.
I'm a Windows 7 user. -
My itunes won't launch even after reinstalling. Looked in itunes folder and somehow lost itunes library? HELP!
The first thing I'd suggest is to get a good antispyware checker and give it a go at your system. Some recent spyware has been reported by other users to shut down iTunes or prevent it from launching. From user reports, Ewido seems to be the best at catching it. You can download a free version of Ewido here.
If that doesn't cure the problem, try deleting the iTunes preference files:
C:\Documents and Settings\<username>\Application Data\Apple Computer\iTunes\iTunes.pref
and
C:\Documents and Settings\<username>\Local Data\Application Data\Apple Computer\iTunes\iTunes.pref
You might have to turn on "show hidden files" to find them. (Right click "my computer", select open, select Tools menu -> Folder Options. Select View tab, "show hidden files" radio button is in the center scrolling panel.) Delete them or if you want to be able to put them back if it doesn't help, drag them to some other location. This will force iTunes to run the setup assistant the next time you launch iTunes. Note that you'll have to go back and set any preferences you've changed from the default.
If that still doesn't work, try this:
Bugie: Perform a Thorough & Complete Uninstall and Reinstall of iTunes/QuickTime.
Hope this helps. -
I have Windows XP on my dell desktop- I have uninstalled Itunes and reinstalled Itunes 10.2.5 - when the install finished i got the error 7 windows error 126 and the itunes won't open
I have uninstalled Itunes and reinstalled Itunes 10.2.5
Doublechecking. Did you just uninstall iTunes, and not the related software and components?
The 7 can be caused by damage to one of the other software components associated with iTunes (most commonly Apple Application Support). If that's what is afoot, a complete uninstall/reinstall may be of some assistance:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
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