Itunes won't save back up of iphone 4

Hey Everyone,
I know there have been a few posts on this same topic but haven't found anything to be helpful in my problem.
Just recently I went to upgrade my 16g iphone 4 to the latest software update, the update downloaded and then itunes proceded to back up my phone. Not even halfway through the back up I received an error message stating that itunes could not back up my iphone because the back up could not be saved to the computer.
I have read numerous posts about this topic not only in this discussion forum but others as well and have also read through what apple suggests on doing with the back up in the itunes preferences and have deleted the previous back up, no luck.
I have tried locating the back up file on my pc following the directions apple has given to its location....\Users\[username]\AppData\Roaming\Apple Computer\MobileSync\Backup\
Only problem is that when I go into Users and then (username) there is no appdata file.
Also, not to add to the confusion, but each time I have attempted the back up on my phone as soon as I receive the error message my anti-virus software also pops up saying it has detected and removed a trojan virus....when I look at the details of where it was detected it shows the back up file located on my computer that I can not seem to get to.
Any suggestions?
Message was edited by: firefighter_2199

When you insert the DVD, does the computer automatically push it back out, or do you get a little time?
If not, launch iTunes and click File > Back Up to Disc
This should give you the option to Restore from your backup
CG

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Itunes won't save back up of iphone 4

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