Itunes won't start up. unexpectedly quits.

our itunes will not start up. when we try, it unexpectedly quits before it even opens. the problem started when we downloaded the itunes 6.0.4
The error message is that itunes has unexpectedly quit....

I'm very sorry - I know I shouldn't do this - butt in on someone else's post - BUT I have come looking for exactly this problem and solution!
I have just installed iLife 06 and the required updates to Quicktime (7.0.4) and iTunes (6.0.3). Suddenly our very stable iTunes will not Open at all. It never gets past the spinning ball. I had downloaded vers. 6.0.4 in case that might fix it but I see here many people with problems with this version.
We have ProTools!
I didn't dream for one instant that this could be the problem. It's sometime since FCP had problems with ProTools hardware. I'd have thought they'd factor in this card issue.
Could you expand a bit please? Would it be the Hardware PCI card? We can't pull that out, it's our working medium. I'd have to consider stripping all of iLife off, somehow!!!!

Similar Messages

ITunes won't launch or unexpectedly quits immediately

Same issues as many others. I have read many of the threads and tried many of the suggestions. My iTunes launch briefly (I can see the menu bar change), then quits unexpectedly. I have tried to find any conflicting software but nothing is working.
I have tried the following solutions with no success:
• deleted all iTunes prefs, apps, folders, etc. and re-installed iTunes 8.01
• deleted everything and installed iTunes 7.5
• moved a working copy of iTunes and all prefs from another computer
Any suggestions or help would be appreciated.
This is the text from the error report:
Date/Time: 2008-11-12 11:25:22.748 -0800
OS Version: 10.4.11 (Build 8S2167)
Report Version: 4
Command: iTunes
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Parent: WindowServer [82]
Version: 8.0.1 (8.0.1)
Build Version: 2
Project Name: iTunes
Source Version: 8011201
PID: 290
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNINVALIDADDRESS (0x0001) at 0x6369642f
Thread 0 Crashed:
0 <<00000000>> 0x6369642f 0 + 1667851311
1 libcrypto.0.9.7.dylib 0x91949541 OBJNAMEinit + 41
2 libcrypto.0.9.7.dylib 0x9194944a OBJNAMEadd + 32
3 libcrypto.0.9.7.dylib 0x91949350 EVPaddcipher + 40
4 libssl.0.9.7.dylib 0x949de5c2 SSLlibraryinit + 26
5 com.apple.mobiledevice 0x0e701072 AMDeviceNotificationSubscribe + 30
6 com.apple.iTunes 0x00453c72 0x1000 + 4533362
7 com.apple.iTunes 0x001e6cf3 0x1000 + 1989875
8 com.apple.iTunes 0x0004e35f 0x1000 + 316255
9 com.apple.iTunes 0x0004e5a5 0x1000 + 316837
10 com.apple.iTunes 0x0004e6db 0x1000 + 317147
11 com.apple.iTunes 0x0003b9cf 0x1000 + 240079
12 com.apple.iTunes 0x0003cbd0 0x1000 + 244688
13 com.apple.iTunes 0x0003cd3a 0x1000 + 245050
14 com.apple.iTunes 0x0028ab5f 0x1000 + 2661215
15 com.apple.iTunes 0x00003062 0x1000 + 8290
16 com.apple.iTunes 0x00002f89 0x1000 + 8073
Thread 1:
0 libSystem.B.dylib 0x90009cd7 machmsgtrap + 7
1 com.apple.CoreFoundation 0x9082c227 CFRunLoopRunSpecific + 2014
2 com.apple.CoreFoundation 0x9083d100 CFRunLoopRun + 60
3 com.apple.iTunes 0x00296428 0x1000 + 2708520
4 libSystem.B.dylib 0x90024227 pthreadbody + 84
Thread 2:
0 libSystem.B.dylib 0x90009cd7 machmsgtrap + 7
1 com.apple.CoreFoundation 0x9082c227 CFRunLoopRunSpecific + 2014
2 com.apple.CoreFoundation 0x9082ba42 CFRunLoopRunInMode + 61
3 com.apple.audio.CoreAudio 0x91468356 HALRunLoop::OwnThread(void*) + 158
4 com.apple.audio.CoreAudio 0x91468171 CAPThread::Entry(CAPThread*) + 93
5 libSystem.B.dylib 0x90024227 pthreadbody + 84
Thread 3:
0 libSystem.B.dylib 0x900248c7 semaphorewait_signaltrap + 7
1 com.apple.iTunes 0x00271657 0x1000 + 2557527
2 com.apple.iTunes 0x00367f0f 0x1000 + 3567375
3 libSystem.B.dylib 0x90024227 pthreadbody + 84
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000009 ebx: 0x9194958e ecx: 0x6369642f edx: 0x0000001f
edi: 0x919e7bc8 esi: 0x00000003 ebp: 0xbfffd1a8 esp: 0xbfffd16c
ss: 0x0000001f efl: 0x00010286 eip: 0x6369642f cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
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0x9f92f000 - 0x9f9cefff com.apple.QuickTimeImporters.component 7.5.5 (990.7) /System/Library/QuickTime/QuickTimeImporters.component/Contents/MacOS/QuickTime Importers
0x9f9e9000 - 0x9fab2fff com.apple.QuickTimeMPEG4.component 7.5.5 (990.7) /System/Library/QuickTime/QuickTimeMPEG4.component/Contents/MacOS/QuickTimeMPEG 4
0x9facf000 - 0x9fb0bfff com.apple.QuickTimeFireWireDV.component 7.5.5 (990.7) /System/Library/QuickTime/QuickTimeFireWireDV.component/Contents/MacOS/QuickTim eFireWireDV
0x9fb14000 - 0x9ff69fff com.apple.CoreGraphics 1.258.79 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
Model: MacBookPro2,2, BootROM MBP22.00A5.B07, 2 processors, Intel Core 2 Duo, 2.16 GHz, 1 GB
Graphics: ATI Radeon X1600, ATY,RadeonX1600, PCIe, 128 MB
Memory Module: BANK 1/DIMM1, 1 GB, DDR2 SDRAM, 667 MHz
AirPort: AirPort Extreme, 1.4.4
Bluetooth: Version 1.9.5f4, 2 service, 0 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: FUJITSU MHW2120BH, 111.79 GB
Parallel ATA Device: HL-DT-ST DVDRW GWA4080MA
USB Device: Built-in iSight, Micron, Up to 480 Mb/sec, 500 mA
USB Device: IR Receiver, Apple Computer, Inc., Up to 12 Mb/sec, 500 mA
USB Device: Apple Internal Keyboard / Trackpad, Apple Computer, Up to 12 Mb/sec, 500 mA
USB Device: Bluetooth USB Host Controller, Apple, Inc., Up to 12 Mb/sec, 500 mA

Try removing the Genius database. In the "Finder" go to the /username/Music/iTunes/ directory and delete the "iTunes Library Genius.itdb" file. This may allow the program to launch again. This file will be recreated upon first use of the "Genius" feature.

HT1925 I've done this step by step and now iTunes won't start ... !

followed the preocedure and reinstalled iTunes...
now it won't startup...
get message "Please tell Microsoft about this problem..."
where do i start attempting to solve this one...?
thanks in advance
ed

Doublechecking. In the course of your troubleshooting to date, have you worked through the following document?
iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues

Please help - iTunes won't start anymore: unknown error -69

Hello out there,
please can anybody help me: all of a sudden my iTunes won't start any more - it only shows a message stating an unknown error -69 and then quits.
I did not change anything on my system before that, so I just don't know what could trigger that...
I am using iTunes 7.0.2 on Windows XP SP2, both German versions.
Before posting this question I searched the archives and tried the following, all to no avail:
1. disabled "safe mode" in QuickTime audio options -> problem remains
2. set speakers to "stereo headphones" in Windows sound options -> problem remains
3. deinstalled iTunes, downloaded the installation file again and reinstalled it -> problem remains
4. deinstalled iTunes and QuickTime, downloaded QuickTime stand-alone version, installed this and afterwards iTunes again -> problem remains
5. deinstalled iTunes and QuickTime again, deleted all iTunes and QuickTime data folders, reinstalled everything again -> problem remains
6. ran a CHKDSK an the drive iTunes is on -> no problems found
It still won't start, always giving this unknown error -69.
Please, does anybody know what to do?
Any hints and help are much appreciated!
Thanks a lot
and best regards
Frank
PC Windows XP

See if this helps: iTunes displays a -69 error when syncing iPod

Ok so I updated to iOS 7 on my iPod (5th) it let me update my apps but I cannot download new apps thanks to the terms and conditions. Also my iTunes won't start it just blank, I tried everything I need help

Ok so I updated to iOS 7 on my iPod (5th) it let me update my apps but I cannot download new apps thanks to the terms and conditions. Also my iTunes won't start it just blank, I tried everything I need help

Did you download the new iTunes update that was also released this afternoon? That might be the problem. The new iTunes update came out today as well as the new iOS 7 update and if you haven't downloaded the new iTunes update it may be a compatibility problem so if you didn't, first update to the new iTunes and try again.

IPod Touch not recognized in Windows & iTunes won't start unknown error -50

I have been trying to fix a connectivity issue with my iPod touch for almost 6 hours now. I've read all over the iPod Touch forums and none of the solutions worked for me. I've installed and uninstalled iTunes multiple times and nothing seems to work.
Also, earlier this evening iTunes was working but it wouldn't recognize my iPod touch although it would charge. Now that iTunes won't start I'm also having problems with charging my iPod and at no time, was my iPod ever recognized in 'My Computer'.
Someone please help! I'm at my wits end without being able to use and update my iPod. All help/insight/suggestions are appreciated and thanks in advance!

AppleNEve wrote:
I double checked to make sure that the cable is not faulty and it's working perfectly.
how did you test that ?
anyhoo, you might want to give this a shot:
+Hi, All,+
+It works now, It suddenly stopped detecting due to unknown reasons, but try these steps.+
+Restart the device without connecting to your pc and+
+Connect to pc and restart again, I did this 2 times and it was recognized and its working fine.+
+Best of luck.+
here's the original thread: http://en.kioskea.net/forum/affich-17997-ipod-not-detected
if still no joy, it could be that your Touch is a goner. if it is still under warranty, you should plan a trip to the nearest Apple store.
JGG

ITunes won't start up when connecting iPhone

My wife has been having this trouble for awhile, and now I started having the same trouble too. She has an iMac G5 running latest versions of Leopard and iTunes. I have a Power Mac G4 (Gigabit Ethernet model) running the latest version of Tiger and iTunes I also have a USB 2.0 PCI card which has already been tested and is operating properly. Both of our iPhones are the original model running iPhone 2.0, but this problem was happening on her setup before the 2.0/MobileMe fiasco.
Basically, iTunes won't start on her machine when she sets her iPhone into the iPhone Dock, even though it does show that it is charging. When she clicks iTunes, it syncs new data from her iMac to her iphone, but new data on her iPhone doesn't transfer to her iMac (remember, this is BEFORE the MobileMe/2.0 update). I've tried different sync cables, plugging it in to different USB ports, and always it's the same- it may work properly when I unplug the cable and plug it back in again, but after I remove the iPhone from its dock and set it back in, it malfunctions the same as I just described. It initiates a sync if iTunes is running, but not if iTunes is shut down. The crazy thing is, her syncing was working perfectly both ways until about two months before the MobileMe/2.0 switch, so I know it has nothing to do with that.
Today, my Power Mac and iPhone started displaying the same symptoms, but with a twist- I put my iPhone into its cradle, and nothing- no charging screen and tone, no syncing startup, nothing. I turn iTunes off, pull the iPhone out of the cradle, and set it back in again- nothing. iTunes won't even start up; and when I start it up myself, it still doesn't recognize the iPhone is there. I plug the iPhone into a wall charger using the same cable I sync with, and it starts charging with no problems. I plug my iPhone cradle back into my external USB hub, connected to one of the USB 1.1 ports, and the syncing/charging works flawlessly. The weird thing is, my 4th Generation iPod Photo is on a different dock with a different cable, plugged into the same USB 2.0 card, and iTunes starts and syncs with no problems with that iPod every time.
I've taken my wife's iMac, her iPhone, and her iPhone dock and cable in to the Apple Store's Genius Bar, but they weren't able to figure out the problem. They tried to redirect the syncing issues by trying to demonstrate iPhone 2.0's wireless push/pull capabilities, but they couldn't get that to work properly, even though all the settings on the imac and the iPhone were correct. All they could suggest was that I must have had a "bad upgrade" when I upgraded to Leopard (6 months ago?!?), and that I should try an "Archive and Install" of Leopard again to see if that sorts out the issue- something I do not really have the time to do (and my wife can't really be without her Mac for that long since she uses it for work).
I see a lot of similar issues on Apple's iPhone support pages with iTunes not recognizing iPhones when they're plugged in, or not charging when plugged in, etc. I've spent a lot of money on our Macs and our iPhones based on the idea (from Apple's own marketing) that Apple's products "just work". And darn it, with all the money I've invested into these products I just want them to WORK- EVERY TIME, without fail! These are the kind of problems I left behind in the Windows world, and I don't want their ugly heads to surface here too.

AND ALSO I TOTALLY UNINSTALLED ANY OF MY
ANTIVIRIS THINGYS AND THE SPYWARE STUFF.I D/K WHAT TO
DO ANYMORE!
*~PLEZ HELP ME!~*
Hi yesy
If you are sure you disabled your AV/antispy and you get the flash of a licence it sounds like you may have a malware infection. Look out for posts by b noir and get hold of ewido - its a free AV programme - google and you should find.
BTW, you may be in Florida and I'm in the UK, but don't shout - you're just next door in cyberspace!:) I understand your frustration coz I've been in your place. There are some really helpful folks on this forum - seek, and you shall find!
Local retailer custom built pc. Pentium 4 chip 2.4GHz Windows XP SP2 20Gb iPod
Local retailer custom built pc. Pentium 4 chip 2.4GHz Windows XP SP2 20Gb iPod

Itunes won't start - I get error message to re install due to missing registers

iTunes won't start - get error meassage to reinstall - did that 9 times still won't start

See Troubleshooting issues with iTunes for Windows updates. Should you run into problems please post the full and precise text of any error messages.
tt2

Itunes won't start-says it has to shut down

i started having problems with itunes and downlaoded the new itunes. won't start. in the error report it sayd its a compatability issue. when i send the report to ms though, they claim it to be an itunes problem. i could use a lot of help.

+when i tried to start quicktime it produced the same message as itunes with a little change to it. in the last part of the code it was 1482appcomp.txt.+
That problem will be causing the iTunes problem.
So let's try swapping out your existing QuickTime for a fresh copy.
Head into your Add/Remove programs. Uninstall QuickTime.
Next, we’ll manually remove any leftover program files and folders.
1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
2. In My Computer, open Local Disk.
3. Open Program Files.
4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
5. Navigate to C:\Windows\system32\.
6. Remove the files QuickTime.qts and QuicktimeVR.qtx. (If “Hide filename extensions for known file types” is enabled on the PC, then those two files will appear as “QuickTime” and QuickTimeVR”.)
7. Restart your computer.
Next, we'll get a fresh copy of QuickTime into your PC by doing a repair install of itunes.
Switch off antivirus and antispyware applications prior to the repair install.
Go into Add/Remove and select itunes. click "Change" and then click "Repair".
If the repair install goes through okay, restart the PC and try launching itunes again. Does it launch properly now?
(If, however, you get an error message on any of the install or uninstalls, let us know what that message says. Precise text, please. Include any error message numbers if you're getting any.)

Itunes won't start up - can't find usr/lib/libstdc++.6.dylib

Hi,
I had to reinstall the OS 10.3.9 on my ti-book. I did an archive and install, but now iTunes won't start up. Console says it can't find this dynamic library:
usr/lib/libstdc++.6.dylib
Since I have a lot of my songs in my personal lib on this machine, and podcast susbscriptions, etc - I don't want to lose them if possible.
Is there a way to just install this lib, or will I have to reinstall iTunes altogheter?
I searched for the above file, but can't find it on the disk.
thx.
'mark

Do you have any iTunes plugins? You may want to get rid of them and try again.
Also, have you tried removing the corresponding com.apple.itunes.plist files from <youraccount>/Library/Preferences, logging out, logging back in again (or rebooting) and then relaunching iTunes? I don't think an archive and install will refresh this file for you. Nor will reinstalling iTunes.

ITunes won't start and asks to reinstall after iTunes10 update.

iTunes won't start and asks to reinstall after iTunes10 update. I have tries reinstalling, but it comes up with it again. I have uninstalled every Apple program and reinstalled them but still the same.

What's the precise text of your message, Callum? There's a few different ones I can think of that mention reinstalling iTunes.

TS1717 itunes won't start because it says the folder was made in newer version, what should be done?

itunes won't start because it says the folder was made in newer version, what should be done?

If you haven't deliberately tried to downgrade iTunes then it is possible the library is corrupt. This approach should work.
Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
tt2

Update 7.43 to 7.6 - iTunes won't start but have iTunes.exe Task

Hi There!
I updated my Company-Computer from iTunes 7.4.3 to 7.6 and now iTunes won't start.
All it does is: It shows the waitcursor for a few seconds and I get a Task in the Taskmanager that says iTunes.exe
But it won't show the EULA where I am asked to accept Apples Terms.
I updated my Laptop too and that works fine.
I checked all the Services that where running (on both systems) and they where identical.
What else could prevent the EULA window from appering? And if I acceped the EULA would iTunes start ok?
Has anyone had the same problem and what could I do?
So far I deinstalled iTunes and everything else (AppleLike) and cleaned the registry of all iTunes and Quicktime branches. After a reboot I installed it again - so far it didn't help.
Has anyone an idea what I could try else (reinstalling windows ist out of the question since it is may workplace PC; everything else works fine.
Thanks in advance
René

Hey Everyone,
I am going to add to the long list of outrage. I JUST purchased (like literally...9 hours ago...) an 8GB iPod Touch and after installation I ran into the EXACT same problem. Since I am a new owner this is the first time I have iTunes installed on my computer. So of course I downloaded the most recent version (as instructed). Like everyone else in this thread is saying, you try to open up the iTunes application but the GUI doesn't appear at all. Apparently "something" is running because its process is active in the Task manager but there is nothing on my screen! What's the problem here??? I've done everything short of reinstalling XP (thats actually kind of unnecessary as you shouldn't have to uninstall an entire OS just to get an application to work...update files or clean the registry--sure...uninstall then reinstall--no..). Yes, obviously this is an Apple product so there won't be many (if any) conflicts when connecting to an Apple device (like a Macbook). But seriously guys....seriously???
What is more outrageous to me, besides the fact that this is a widespread problem...is the fact that this is a CURRENT problem that has YET to be even identified or rectified by anyone from Apple. I went on this forum, thinking that this was some known occurrence that happened maybe months ago and could be fixed immediately--but I am viewing messages from this week and even TODAY!
This is absolutely unacceptable. Who needs to be contacted concerning conflict resolution with Apple hardware? Or does Apple wish to have another iPhone-esque debacle like a few months ago?
Not to be rude, but I am not the average user that knows nothing about software and/or hardware (as I'm sure alot of others are knowledgeable). I am not "that person" that doesn't plug in the computer into the outlet then wonders why its not working. I don't mean to come here with an air of anger but this is truly ridiculous...lets get the ball rolling on a fix or start drafting up those $299.99 refunds...

ITunes won't start: Not Enough Memory

I downloaded iTunes 8, used it once-fine, tried to change the skin with Kameleon, now iTunes won't start. I get the error message: The iTunes application could not be opened. There is not enough memory available. I changed the skin back to the default, removed Kameleon from my system completely, shut down and restarted the MacBook and tried to open iTunes again. And, again the same error. Is this an iTunes issue with the new version or is this truly a memory problem??

I got this exact same error just now!
I also have Kameleon but didn't bother to change the skin on itunes.
It kinda ***. So it's Kameleon's problem or iTunes?

Itunes won't start on vista home premium

I installed Vista Home Premium and did a fresh install of iTunes (7.1.1.5).
iTunes won't start and gives an error (iTunes won't start):
Eventname: APPCRASH
Name: iTunes.exe
Version: 7.1.1.5
Timestamp:45f8a616
Name of the errormodule: StackHash_03ef
I can't seem to find the solution in the Forums and internet.
I deinstalled and reinstalled iTunes several times but it still gives the same error.
Quicktime also won't start.
Any help is appreciated.

I deinstalled all codecs (including Nero), because windows vista solutions also pointed me in that direction, but no luck yet..
okay. we'd better try swapping out your QuickTime now that the codecs are out of the way.
sometimes with that sort of "error message free" launch failure with QuickTime, Add/Remove doesn't want to get rid of the QuickTime. so we'll try the following technique if that happens:
Download and install the Windows Installer CleanUp utility. then use it to clear any existing QuickTime installation configuration information from your PC:
Description of the Windows Installer CleanUp Utility
Next, we’ll manually remove leftover program files and folders.
1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
2. In My Computer, open Local Disk.
3. Open Program Files.
4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
next, we'll try to get a fresh copy of QuickTime into your PC by doing a repair install of itunes.
switch off antivirus and antispyware applications prior to the repair install.
go into Add/Remove and select itunes. click "Change" and then click "Repair".
if the repair install goes through okay, restart the PC and try launching itunes again. does it launch properly now?

Suddenly, iTunes won't start. HELP!

I recenlty upgraded my MacBook OS to Lion, and now iTunes won't start up. I got the following message:
The file "iTunes Libarary.itl" cannot be read because it was created by a newer version of iTunes. Would you like to download iTunes now?"
I then checked to see if there was a new version of iTunes. There was, and I downloaded it (along with several other downloads for other apps), but I still get the same message. I rebooted the computer, but that didn't help.
Interestingly, I looked at the installed software section of Software Update and all the packages I downloaded today are listed...except for iTunes. So, I checked again for software updates, but iTunes doesn't come up as available for download.
The "Get Info" window for the iTunes I currently have installed indicates it's v. 10.3.1, which I'm guessing is not the latest version. So what happened to the download, and how can I find it to try again?
Thanks.
Rich

UPDATE:
I was able to find out how to download the latest version of iTunes and it's now opening and working fine. Thanks.

Itunes won't start up. unexpectedly quits.

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