ITunes won't sync after computer was reset

I had a problem with my iMac and had to take it back to factory settings, and reinstall Leopard. My preferences did not carry over, so I had to drag numerous folders and files from the Previous System folder into the new system folders. Just about everything is working fine, except I cannot sync my iPhone or my iPod. When I plug them in, I get the message "iTunes cannot read the contents of the iPhone (or iPod). Go to the summary tab in iPhone (or iPod) Preferences and click Restore to restore to factory settings.
I am very reluctant to wipe everything off my iPhone and iPod. Some of the information on there is not stored on the computer. I am sure there must be something in the Previous System folder that needs to be moved to current folders in order for these devices to be able to sync. Any ideas?

Thanks! OK, I found that folder, but have questions pertaining to it.
Where do I drag it?
There are two files in there, both without "names", other than lots of letters and numbers. When I move them, can they be read, or are there psl lists (or whatever they are called) that need to be moved, also.
Does this mobile sync file pertain only to the iPhone? If so, is there a similar folder I need to find in Previous System Folder for the iPod?
Thanks so much, I really appreciate your help.
Joey C 2

Similar Messages

  • ITunes won't sync (after "upgrading" to Lion because my four year old macBook can't use Mtn. Lion) With a little ranting sprinkled in.

    I hope someone out there has the expertise to tell me what I am doing wrong. I expect a learning curve from a new Mac operating system, but I don't expect weeks of problem solving and glitches. Lion...well, they won't let me use that word. 
    Since I "upgraded" to Lion, when I hit "sync" in iTunes on the computer, I get one of three things:  1. Nothing happens, or:  2. A message appears that there is not sufficient room on the Nano for the changes, which is not true, or:  3. It syncs down to next to nothing on the Nano and I have to hit revert.
    Sometimes I'm confronted with a screen that wants me to check or uncheck each and every album (but not songs) that I want synced. I have already kept up to date a more specific and complete list of the same sort elsewhere in iTunes: the "Music" list in my itunes "Library." Today I unchecked some songs and checked some others expecting to easily have the corresponding changes made on my iPod, as I have for years.  This is the list that I have refined over the years based on new music acquired, my changing tastes, and room left on the iPod.  Am I really expected to duplicate this process on another list only to end up with no options for individual songs I do, or do not, want synced? What is the purpose of this exercise?
    I finally got it to upgrade to iTunes 10.6.3.  I was repeatedly getting a message in iTunes that there was an upgrade available. I would hit upgrade within that mesage in iTunes.  It would go through the process of checking for new software and then tell me my software was up to date. (I was running iTunes 10.6 (40).) Software update also told me my software was up to date. I had to go to the Apple site to find and download and install iTunes 10.6.3. The change made no difference to the above problem. I'm not used to screw-ups like this from Apple.
    I can't think of a single change in Lion that I like. Not one. I hate the new calendar. I hate the new Safari, and I hate the new Mail. I hate the combination of Google search and the address bar.  I hate the way hiting a hot link in Mail opens a new tab in Safari instead of a new window. And the number of hassles and fixes and problems to be solved in the move from Snow Leopard to Lion has been like nothing I have experienced before on a Mac.
    An iMac and a laptop are not iOS devices. And iPads and iPhones are not laptops or desktops. To try to merge the operating systems is a major error in my opinion. Thanks for putting up with my rant. I never expected to be so frustrated by a Mac "upgrade."  And I've been using Macs a log time. Any advise would be apreaciated.
    "Shinwell Johnson"

    In lieu of relaxing on Sunday, I've been working on this. 
    I tried launching Thunderbird (TB) in TB's "Safe Mode".  This launches TB like it's being used for the first time - and it didn't crash, which got me hopeful.
    So I deleted the TB profile folder and the TB preference file from the ~/Library folder.  Then I manually copied them over from my old Mac to my new Mac - figuring that maybe something got damaged by Migration Assistant.  After I installed all of the TB files and folders into the right places in my ~/Library folder, I rebooted the Mac (just to be safe) and tried to launch TB - and it crashed upon launching, with essentially the same crash log as shown above.
    So it looks like there is something in my TB Profile that Lion doesn't like (but that Snow Leopard was fine with). 
    Any suggestions for how to find and fix/remove the offending item?  Is there something I could search for in the crash log that would point me to the offending item?

  • ITunes won't sync after Lion 10.7 install

    I've looked around and it appears that this issue has been coming up in a few different iterations, I've tried some of the Apple Help hardwiring and nothing is working yet.
    It's this simple. My iPhone and iPods synced up fine with Snow Leopard las week but do not open iTunes or appear when iTunes 10.4 are opened.
    I've tried reinstalling iTunes and the old procedures under http://support.apple.com/kb/TS3540
    Nothing working yet.

    Peter,
    Let me be clear. When you say "I just deleted that one file…" it's a bit grey as to what you're referring to. When I try your first two steps…
    Disconnect the device and quit iTunes.
    In the Finder, locate iTunes in the Applications folder and drag it to the Trash. (This will not remove any of your iTunes media or your iTunes library.)
    … I cannot drag iTunes to the trash without getting "iTunes can’t be modified or deleted because it’s required by Mac OS X"
    Now, I cant find any reference to "AppleUSBCDC"
    But I did get:
    IOSurface: buffer allocation size is zero
    IOSurface: buffer allocation size is zero
    Kext com.apple.driver.AppleMobileDevice not found for unload request.
    Kext com.apple.driver.AppleUSBEthernetHost not found for unload request.
    Resetting IOCatalogue.
    and:
    en1: Supported channels 1 2 3 4 5 6 7 8 9 10 11 36 40 44 48 52 56 60 64 100 104 108 112 116 120 124 128 132 136 140 149 153 157 161 165
    USBF:          44638. 70          [0xffffff80130b5000] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in.  It will keep retrying.  (Port 4 of Hub at 0x6000000)
    USBF:          44641. 88          [0xffffff80130b5000] The IOUSBFamily was not able to enumerate a device.
    2.3.11 m168efe17
    Both of those seem fairly ominous…

  • Itunes won't sync after upgrade to iOS 5

    I've looked around here and most people are dealing with error codes and such but my upgrade appeared to go flawless.  But when it was complete and the iPad 1 came up it had the folders I created post upgrade but none of the Apps.  I checked iTunes and they're all there even the 78 books I had in iBooks but none of them are on the iPad.  I've tried syncing several times, even done a complete restore but I can't seem to get the stuff from iTunes on my MacBook Pro to the iPad.  Anyone have an idea? Am I missing something basic?

    Gatineau,
    d6d24r94's comment actually worked for me-- I also found another website displaying pretty much the same idea-- it wasn't exactly as straightforward as "step one, step two, step three..." because I ended up doing pretty much the same steps in various orders before it finally took hold.
    For that technique to work, you've got to do it individually, as in ONLY sync the apps, then ONLY sync the movies, then ONLY sync the music, etc...
    I think it has to do with the iphoto and other apps that need to have their databases updated to the "new" database style for IOS 5-- I wasn't experiencing problems with iPhoto so I didn't consider it as a source of the problem, but I derived a drastic solution that actually did work from a website describing how to delete the iphoto index so that it will rebuild itself.
    the solution that really worked for me was to (I use OS X, not sure what to for windows)
    1. Quit iTunes
    2. Delete the itunes library files. Not the actual data, but all the helper files in ~/music/itunes such as "iTunes Music Library.xml" and "iTunes Library Extras.itdb"--- I trashed them all but didn't empty trash just in case. Again- I didn't erase any actual MEDIA or APPS, I just erased those little xml and database files.
    3. Open iTunes again and tell it to look in my home directory for media.
    This solution is drastic-- it forces iTunes to think it has nothing whatsoever. So, for that particular iPad and iMac, I had to rebuild the entire music library from scratch-- luckily on that computer it was all of an 8GB music collection. The music files were still there, so it was just a matter of iTunes finding them again and then processing all the album artwork and genius...
    next, I had to get my apps and books and other purchases from the store back. Just use the iTunes Store side tab within iTunes, sign in to your account if you're not already, and click the "Purchases" link, which will bring up all your purchases and allow you to download them again.
    Like I said, this is DRASTIC. I don't know if it's the RIGHT way or if there is a better, easier, way-- but these steps worked for me. the iPad now syncs just fine, seems to have no issues whatsoever, and even seems to be doing the auto-sync via WiFi just fine...

  • IPod iTunes won't sync with computer iTunes - please help

    Hi,
    I recently purchased an album on iTunes wireless (Maroon 5 - highly recommended) and when I connected my iPod to iTunes to sync the songs did not transfer to my computer's iTunes. Nothing happened basically.
    I've read the manual that says that they should sync automatically but nothing that I've tried works.
    My setting is for manual sync and transfer of songs and I would really like to keep it like that since I don't want all my iTunes library to be dumped into my newly purchased iPod Touch. PLEASE HELP
    Thanks,
    Tal

    If you manually manage your music it won't automatically sync your Maroon 5. Connect the Touch, right click on it in the Source frame under devices, then select transfer purchases.

  • IPod won't sync after computer reformatting

    Hi,
    Ever since my computer crashed and I had to have it completely erased and OS X reinstalled, I've been having problems syncing my iPod with iTunes. I downloaded a software that allowed me to transfer the music from my iPod back into iTunes, but now the iPod does not sync with iTunes at all: new music I've put into iTunes, new playlists, etc.--none of them sync to the iPod. What can I do to fix this?

    The first things to try are these basic troubleshooting steps.
    The Five Rs.
    Any difference if you enable the iPod for iPod Disk Use.
    If you put the iPod into manual and drag items from iTunes to iPod, still nothing happens?

  • Need some help: my itunes won't sync with my iphone anymore. Both softwares are up to date and I've reinstalled itunes. After I reinstall, it syncs. But then when I reboot my computer, it no longer syncs anymore and I have to keep reinstalling itunes. Tho

    Need some help: my itunes won't sync with my iphone anymore. Both softwares are up to date and I've reinstalled itunes. After I reinstall, it syncs. But then when I reboot my computer, it no longer syncs anymore and I have to keep reinstalling itunes. Thoughts???

    thought that it was possible to have the same iTunes library on any machine that was authorised, a kind of cloud-iTunes I guess. 
    That would convenient, but sadly it is not the case. Sorry!
    Either way your welcome and best of luck!
    B-rock

  • New iPod Touch won't sync with computer - have latest version of iTunes and Snow Leopard. Computer won't even acknowledge the iPod.

    New iPod Touch won't sync with computer - have latest version of iTunes and Snow Leopard (10.6.8). Computer won't even acknowledge the iPod. Have restarted both, changed ports, etc. What's do I need to do?

    Have you tried here:
    iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X
    Do not forget the Additional Information topic.

  • When i try to sync my iphone 5c to my itunes it says my computer is not authorized.  I've gone through the authorize steps and restarted my computer.  It says "already authorized," yet the phone still won't sync saying, "computer unauthorized."

    When i try to sync my iphone 5c to my itunes it says my computer is not authorized.  I've gone through the authorize steps and restarted my computer.  It says "already authorized," yet the phone still won't sync saying, "computer unauthorized."

    Click here and follow the instructions.
    (91121)

  • My computer was reset to factory condition. I lost everything. I still have all my music on my itouch but cant get it back on itunes on my computer. How can I get it back?

    My computer was reset to factory condition. I lost everything. I still have all my music on my itouch but cant get it back on itunes on my computer. How can I get it back?

    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Or you can use third-party software like Phone to PC to transfer your music.

  • My computer recently had a new hard drive installed. Now the music I have added to itunes won't sync over to my ipod

    My computer recently had a new hard drive installed. Now the music that I have added to itunes won't sync over to my ipod. I have the selections checked, but still no luck.

    See Recover your iTunes library from your iPod or iOS device.
    tt2

  • My iTunes won't sync music to my iphone 4

    My iTunes won't sync music on to my iPhone 4. It syncs music on to my ipod 3rd gen, but not my iPhone. All my software is up to date, and all my settings are correct, but nothing seems to work. I've tried, turning my phone off and on, restoring my phone, restarting my computer, unchecking and checking my music, and nothing seems to work. I only have one playist with all the songs I want onto my iPhone, because my whole iTunes library doesnt fit onto it. Another note, it was working perfectly fine yesterday and this morning. But earlier today, my music only showed 3 artists, 2 albums, and 622 songs (which is how much I should have on there), and I tried re-syncing my iPhone, and now there's no music on there at all. Please help, music is the main thing I use my phone for, and its gonna make me go crazy if I dont fix this.

    I know that most of these posts were put up a little while ago
    But.
    I too had a similar problem - my thoughts were:
    Something to do with update to IOS 7.4
    Corruption
    Itunes software issue
    After a LOT of research, I found a simple step that solved this issue for me.
    I had been running my sync (pre - IOS 7.4) as automatic - see the options section under the summary tab
    I changed my selection to manually manage music and videos and tried another sync
    Wha La!
    It began to copy over 700 songs that had not properly synced to my Ipad 2
    BONUS: it then started to sync my videos again.
    Hope this helps somebody.
    It certainly made my life less frustrating
    Downside: I have to MANUALLY manage - but it's better than all the hassles
    NB: I don't know why this error occurs and I'm not sure this fix will work for everyone's issues but it can't hurt.

  • Itunes won't sync music to my Iphone 5C

    Okay so I've been reading what everyone has said to do when itunes won't sync to your phone and I've tried EVERYTHING!!! My phone still isn't syncing. I have a Toshiba laptop which has windows 8 & I don't know what else to do. Please someone help me. I'm starting to get ****** off because everyone else has figured out a way to get it to work but I can't. My computer recognizes my phone but itunes doesn't. Any suggestions?!

    I know that most of these posts were put up a little while ago
    But.
    I too had a similar problem - my thoughts were:
    Something to do with update to IOS 7.4
    Corruption
    Itunes software issue
    After a LOT of research, I found a simple step that solved this issue for me.
    I had been running my sync (pre - IOS 7.4) as automatic - see the options section under the summary tab
    I changed my selection to manually manage music and videos and tried another sync
    Wha La!
    It began to copy over 700 songs that had not properly synced to my Ipad 2
    BONUS: it then started to sync my videos again.
    Hope this helps somebody.
    It certainly made my life less frustrating
    Downside: I have to MANUALLY manage - but it's better than all the hassles
    NB: I don't know why this error occurs and I'm not sure this fix will work for everyone's issues but it can't hurt.

  • What can i do if iTunes won't sync my music to my iPod touch / iPhone?

    After restoring my HD i installed iTunes again. When i tried to put my music back on my iPod i saw that some of the songs aren't on there anymore because iTunes won't sync it like it should...what can i do?

    Sorry if i say this but honestly i'm really disappointed about everyone in this forum here because i was hoping to get help from someone  but i didn't even get any reply to my question so i guess i'm gonna call the Apple support...

  • ITunes won't sync but iPod working...?

    I downloaded the most recent iTunes and tried to sync my iPod (an 80 gig with video, fyi). iTunes said it needed to restore, that the iPod was corrupt, etc.; I did as it said and waited for the iPod to restart... just to have iTunes say it needed to restore again. After repeating the process a few times I unplugged the iPod and found that it was asking for a language and that it showed the menu options and the games worked, but because it had been restored there was no music on it. Now iTunes won't sync it but the iPod itself is turning on and doesn't show any music (except for, you know, the lack of music.)
    It is important to know, I guess, that my iPod hasn't been working perfectly lately; she's been freezing up, won't play some songs, working sluggishly... Last night she was particularly diifficult and after restarting a few times refused to play more than one or two songs (before freezing.)
    I can't think of any time I've dropped her from anymore than a few inches off whatever surface, and every time she was in her case so I doubt that had anything to do with it...
    Can anyone help? I thought it might just be a problem with the new iTunes so I don't want to send her in for service just yet, but the sooner she's fixed, the better.
    Thank you ver much in advance!
    HP Pavilion a1007w   Windows XP  

    Hi there,
    Have you tried the 5 R's that Apple recommend trying?
    http://docs.info.apple.com/article.html?artnum=303940
    It sounds like you could do with going through them - make sure that you have the very latest iTunes software before starting.
    I hope this helps.
    Kud
    x

Maybe you are looking for

  • IPod touch apps don't appear in iTunes app

    My iTunes account used to purchase apps (I always do this on the iPod itself) does not show my apps when I am in iTunes on my computer (using same acct; I double-checked). I have nine pages of apps on the iPod, so I do not want to have to download th

  • Getting Firefox.exe Application Error on closing firefox

    <i>Locking duplicate thread.<br>Please continue here: [[/questions/1002236]]</i> Hi I have Firefox Browser 29.0.1 and on Windows XP - and I am the least tech savvy person ever. Every time I close The Browser / Firefox I get a pop-up screen Firefox.ex

  • Linked Objects is grayed out in the UDM_DISPUTE transaction

    I completed all the configuration of Dispute management and i am able to create dispute cases and all the process is working fine but i am not able to view linked objects. The option Linked objects is grayed out.I was wondering what could be the prob

  • View objects in remote database

    Hi all, Could anyone tell me how to view all tables in a remote database? I've created a db link to that remote database already. I'm trying to find one particular table. Thanks in advance stoneiidol

  • Is there a null value in labview?

    how can I pass a null into an array?