ITunes won't sync to iPhone 3GS, iTunes appears to be wrong version?

OK this is really weird, my dad updated to iTunes 9.0.3 last night and his iPhone to OS 3.1.3, I confirmed this by checking Installed Updates under Software Updates in System Preferences. Software Update also says that the system is up to date.
If I go to iTunes > About, the version shows 9.0.1, even after I have re-downloaded iTunes 9.0.3 from Apple.com and installed it successfully, it still shows 9.0.1!
It was working fine for him before the update, now it won't let him sync anything to his iPhone (except e-mail, contacts etc...). With apps it says they are not authorised and it removes the icon from the iPhone page (the virtual one in iTunes that let's you position your apps where you want them), with his songs/podcasts they get sync'd, it shows up as 76MB music in iTunes that's been sync'd to it. But I went to the iPod app and it says there is no content there.
I just deleted something called the "SC" folder, and it when I went to Store > Authorise computer, it says "You already have two computers authorised including this one". So just now I tried to sync an app on the freshly restored iPhone, and it says "iTunes can't sync these apps to your iPhone because your computer is not authorised".
Soo, does anyone have any suggestions?
EDIT 1: I updated my iTunes and iPhone OS 3.1.3 before he did and mine is working fine.
EDIT 2: It seems I can sync Photos just fine, I've tried one podcast, and a normal playlist (not a smart playlist) without success, it shows on the capacity bar that I have 1.19GB audio (in blue), ~180MB photos (in yellow) and ~196MB of other (in orange) and FREE is at 27.78GB.
EDIT 3: In the iPhone under Settings > General > About, it shows 0 songs sync'd which is wrong, but shows the correct amount of photos (280).

It appears to be fixed, he had multiple versions of iTunes installed (since he put his iTunes in a different folder) the iTunes icon launched the old iTunes, even though the new was installed. it's working now.

Similar Messages

Some photo folders in my Windows Photo Gallery are listed in iTunes when I sync my iPhone 3GS but the folders are empty

Some photo folders in my Windows Photo Gallery are listed in iTunes when I sync my iPhone 3GS but the folders are empty. The same photo folders in Windows Photo Gallery are full of photos. How do I fix this?

You may have to try deleting all the music from your phone (by going to Settings>General>Usage>Music, swipping All Music and tapping Delete), then sync it all back on with iTunes in order to fix this.

I updated my iphone and lost all my notes there is lots of important notes, how can i get em back especially that on itunes when i sync my iphone a note appear that there is no back up on icloud,and i cannot restore?

i updated my iphone and lost all my notes there is lots of important notes, how can i get em back especially that on itunes when i sync my iphone a note appear that there is no back up on icloud,and i cannot restore?

Without a backup on iCloud, there needs to be another device using the same @icloud address that is syncing to the notes. Without that, there is no way to go back in time to create a backup before performing a major update.

ITunes won't sync my iPhone 4 or connect to iTunes store.

Hello, I have iTunes 10.7 and it won't sync my iPhone 4, it gets stuck at step 2 "making backup", it also does not connect to iTunes store, it keeps rolling "accessing iTunes Store" and nothing happens, I checked the diangostics options, it says "Internet connection verified" and "Secure link to iTunes failed".
Note that I use Windows Vista Business (Service Pack 2), and that I made sure that Windows firewall allows iTunes to connect to the internet via both ports 80 and 443.
Note: my iTunes still syncs my iPod Nano 4th generation successfully but it won't sync my iPhone 4.
Attached a screenshot of the diagnostics result:
And here's the full text for the diagnostics result:
Microsoft Windows Vista Business Edition Service Pack 2 (Build 6002)
Hewlett-Packard HP Compaq 6710b (GF938AT#ABA)
iTunes 10.7.0.21
QuickTime 7.7.2
FairPlay 2.2.19
Apple Application Support 2.2.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.0.59
Apple Mobile Device Driver 1.62.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0020A8FC0930EFD0
Current user is an administrator.
The current local date and time is 2012-10-08 16:04:28.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: eab554cbf76eb2e2ec28e21a578ba0f3
iPodService 10.7.0.21 is currently running.
iTunesHelper 10.7.0.21 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:    {B602C183-338A-4993-9F30-1A0C6B9F6D2F}
Description:    Intel(R) PRO/Wireless 3945ABG Network Connection
IP Address:    192.168.2.102
Subnet Mask:    255.255.255.0
Default Gateway:    192.168.2.1
DHCP Enabled:    Yes
DHCP Server:    192.168.2.1
Lease Obtained:    Mon Oct 08 15:58:39 2012
Lease Expires:    Tue Oct 09 15:58:39 2012
DNS Servers:    192.168.2.1
Adapter Name:    {DBB9A141-05A5-4803-822E-B75F41D89847}
Description:    Broadcom NetLink (TM) Gigabit Ethernet
IP Address:    0.0.0.0
Subnet Mask:    0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:    No
DHCP Server:
Lease Obtained:    Thu Jan 01 02:00:00 1970
Lease Expires:    Thu Jan 01 02:00:00 1970
DNS Servers:
Active Connection:    LAN Connection
Connected:    Yes
Online:        Yes
Using Modem:    No
Using LAN:    Yes
Using Proxy:    No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
iTunes has never successfully accessed the iTunes Store.
Please help, thanks.

Man! thank you so much! After applying that command the problem completely disappeared and now iTunes is working perfectly! I really don't know how to thank you! I have been suffering from this problem since more than a month ago, I even bought new albums and couldn't sync them to my iPhone!
Not only that, I had also other issues with iTunes like when Windows starts up the "Apple Mobile Device Service" always occupies %50 of the CPU usage, that issue has been resolved also.
I also had problems with Google Chrome, Google Chrome was not able to open a lot of pages i.e. hotmail.com, 9gag, and sometimes YouTube, but now it's working perfectly! Seriously what kind of magice command is that?!
But I also was able to recognize what was causing the problem, I'm using the program "Internet Download Manager 5.19", and after I applied that command and restarted my computer, this window appeared:
First I clicked "Yes" and it asked to reboot the system, after rebooting, all the old problems were back, so I recognized that IDM is what was causing the problem, so I applied the command once again, restarted my computer, and this time I clicked "No" to this window, and now everything is working just fine.
Thank you very much for your help, you saved my life!
Cheers

1 file in iTunes on Mac won't sync with iPhone 3GS

I have one big mp3 file (around 100 MB) that's in iTunes 9.2.1 on my Macbook that won't automatically sync with my iPhone 3GS (iOS4.1).
When I turn 'manage manually' on, I can drag this file to the iPhone and that does work.
But when I turn 'manage manually' off again, the next sync this file is removed again from my iPhone.
Any ideas how to solve this? I removed the file from iTunes and reloaded it back in, but no luck.

Thanks. I checked that already and the weird thing is, that is says 'Music' there, but in list view in iTunes it's ranked under 'Podcast' (in the Artist column). When I imported the file in iTunes, it was correctly categorized under the right artistname (not in 'Podcast'), but after syncing with my iPhone it was suddenly categorized as a podcast.
Weird...

Mac iTunes won't sync to iPhone/iPad for voice memos

I got my voice memo from iPhone into mac iTunes music list. Now it won't sync back updating iPhone iTunes with it even though i have checked include voice memos. Same with iPad. Help???

Hi Go to settings itunes bottom of Page, sign out then Sign, back in. Go to itunes & Apps store, make sure Auto download, is on. Cheers Brian

ITunes library and syncing with iPhone 3GS trouble

I have an iPhone 3GS. When I got to update to iOS 4.3 from the latest 4.2 update I either get am error saying that the file was corrupt or sometimes I get an error saying that my firmware is not compatible. Also, when I just try to sync to iTunes I get an unknown error saying that I cannot finish syncing with iTunes; which has caused my apps to not sync back to my phone and my photos as well. Last night after the latter error I just disconnected my phone and went to bed but I also discovered that my phone has a fraction of the apps that it did have on it. I did not get a chance to check if my apps has all synced back to iTunes at least. And another issue is that lately iTunes has been having issues with the library and keeps creating a damaged.xml. Help, please!!

try removing all the music and snycing it back to your iphone

ITunes won't recognize my iPhone 3GS

I bought a new iPhone 3GS, when I'm connecting it to the computer it recognizes it as an Apple Camera.
I tried everything; Deleting iTunes, Restoring iPhone (in that case, during restoring iTunes does recognize iPhone but than an unknown error 1601 occurs and the restoring stops).
I tried connecting iPhone to a different computer, it worked there perfectly. So the problem is probably in my computer, what could it be? I heard something about a device driver I need to update maybe? how do I do it? Can you give me any other solution? My iPod Classic works without a problem on my computer if it means something...
I'll be glad to hear any response, Thanks!

See this support article:
[iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows|http://support.apple.com/kb/TS1495]

My iTunes won't sync my iPhone, iPad, or iPod

It charges, but will not sync or connect with Itunes.

I'm wondering if something is up because I have the same problem .... my iPhone4 will not sync correctly to my iTunes with musik.

ITunes won't update my iPhone 3GS from 4.1 to 4.3.3.

When I click Update (under Version in the iTunes Summary panel) I get a message saying that ITunes is updated to the latest version. Something is very weird here. I cannot find any way to update the OS on my iPhone!!!
I'm using a Macbook Pro with OSX 10.4.11 (Tiger). My iPhone is a 3GS.

You won't be able to update your phone until you first update your computer to at least Leopard & then update iTunes.
Mac system requirements
Mac computer with USB 2.0 port
Mac OS X v10.5.8 or later
iTunes 10.1 or later (free download from www.itunes.com/download)
iTunes Store account
Internet access

HT1444 iTunes won't sync my iPhone!

I have 10.5.8. How do I upgrade to Mountain Lion? Right now, I can't sync my iTunes with my iPhone because I need a newer version of iTunes. However, I can't get the newer version of iTunes, because I have an old OS X version. What do I do?

Man! thank you so much! After applying that command the problem completely disappeared and now iTunes is working perfectly! I really don't know how to thank you! I have been suffering from this problem since more than a month ago, I even bought new albums and couldn't sync them to my iPhone!
Not only that, I had also other issues with iTunes like when Windows starts up the "Apple Mobile Device Service" always occupies %50 of the CPU usage, that issue has been resolved also.
I also had problems with Google Chrome, Google Chrome was not able to open a lot of pages i.e. hotmail.com, 9gag, and sometimes YouTube, but now it's working perfectly! Seriously what kind of magice command is that?!
But I also was able to recognize what was causing the problem, I'm using the program "Internet Download Manager 5.19", and after I applied that command and restarted my computer, this window appeared:
First I clicked "Yes" and it asked to reboot the system, after rebooting, all the old problems were back, so I recognized that IDM is what was causing the problem, so I applied the command once again, restarted my computer, and this time I clicked "No" to this window, and now everything is working just fine.
Thank you very much for your help, you saved my life!
Cheers

Every time I sync my iPhone 3GS, iTunes deletes one album from my library.

During sync, I get a warning "Some of the items in the iTunes library, including "XXX," were not copied to the iPhone because they could not be found."
When I check my music library, that one album is missing, and it's not anywhere on my computer anymore. Strangely, it is still on my iPhone.
Fortunately I buy my music from a store that allows limited re-downloads. Once I replace the missing music and sync my phone again, it happens with a different album. If I do not replace the lost album, everything syncs perfectly.
This began as soon as I upgraded to iTunes 10, and it continues even with the 10.0.1 update.

Plug your phone up to your computer in itunes... click on devices, then your iphone, at the top of your itunes, beside of summary you will see photos, click on photos... untick or uncheck the albums you don't want on your device then sync... you can do the same for vidoes, music etc...

My iTunes won't sync with iPhone 4s. Anyone help?

I've selected and deselected in iTunes.
I've switched devices on and off.
I've phoned a friend.
I've been on settings on both devices to check that they can communicate with each other.
Help please!!!

This is a known problem that is affecting many 4S owners, including my wife and me. If you read the forums there seems to be no single fix, and often no fix at all. On our phones the music app won't even start without crashing, and we wake up every morning to a message that our phones haven't been backed up to iCloud in X number of weeks, so we need to plug it in and connect to wi-fi (which they were all night). Apple has essentially broken the 4s for many users with iOS 7, so we have to sit tight and hope for some programming crumbs to dribble our way with a bug fix, or upgrade.

ITunes won't sync 3GS AT-ALL

hi there, I'm having some problems with iTunes, that being iTunes won't sync with my 3GS at all, when it gets to the "backing up iPhone" bit at the start theprogress bar won't even start, the diagonal lines that appear in the progress bar remain there for just over 2 hours (at which point I gave up) and the backing up and syncing never actualy happen.
I am using an iPhone 3GS 16gb iOS 4.0 and iTunes 9.2 for windows.
Does anyone have any suggestions on how to solve my problem? Thanks in advance!

delete itunes from your pc and then reinstall it. also if you have a recent backup or dont mind losing the info on your iphone reinstall iOS4 on your iphone. but only if you have a recent backup or dont mind losing your data.

My iTunes won't sync and I can't download an app onto my iPhone 4S. It's been really bad since the update!

Hi,
Two problems here guys
1. My iTunes won't sync. Since the update to iTunes 11 it refuses to transfer purchaces from my iPhone 4S and won't put stuff from my phone into my iTunes library and I can't put anything on my phone through my laptop. Both the laptop and the phone say that they are syncing but nothing actually happens
2. As the Avengers Initiative app is currently free I decided to try and download it straight on to my phone, but every time I try it says I don't have enough memory, even though I deleted stuff especially so I could download this and I now have 3.6 GB free, so I downloaded it on to my iTunes on my computer, but of course my iTunes won't sync
I've reinstalled iTunes twice and it hasn't worked!
Somebody help please

Same problem, any assistance would be appreciated.
thanks

ITunes won't sync to iPhone 3GS, iTunes appears to be wrong version?

Similar Messages

Maybe you are looking for