ITunes won't update my iPod

I plug in my iPod with or without iTunes open. A dialog box opens and asks me if I'd like to update or restore my iPod. I've tried both options.
When I click restore I get an error that says "The iPod "jackemstackem" (my iPod's name) could not be restored. An unknown error occurred (-50).
When I click update I get an error that says "The iPod "jackemstackem" could not be updated. An unknown error occurred (1417).
I don't know what these numbers mean and I can't seem to figure out how to use all the technical support. I just downloaded the iTunes software, if that helps at all. Somebody please tell me what to do! I'm desperate!

it's wise to rewind to an older version of iTunes, so you can start to use your iPod again
see my post for more info
http://discussions.apple.com/message.jspa?messageID=3188018

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