Itunes won't upgrade IOS on device

Using ITunes 10.2, and Mac OS X ver 10.6.7.  I'm trying to update Iphone 4 and IPad to IOS 4.3.3 and ITunes won't upgrade the device. It download the upgrade, backs up the device, but then says, I don't have the authorization to update the device.  Sometimes if I log on as a test user, with admin rights it will allow the change, but then it wipes all the information and files on the device too.
The apple's primary account, with ITunes is what I use to sync and download new apps and stuff, it should also be able to update the IOS, any ideas why it's not letting me?

Then I tried to update itunes and nothing happened.  It wouldn't even start to upgrade.
With that one, try updating using an iTunesSetup.exe (or iTunes64Setup.exe) downloaded from the Apple website:
http://www.apple.com/itunes/download/
Does that go through any better for you?

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