Itunes won't use my store credit, it prompts me for my credit card
I was given a gift card for Christmas that I applied to my account. I made a purchase a recently as Feb 11 with it. At the top of the screen it tells me I have a $6.06 store credit left yet everytime I try to download a song it takes me to the credit card page. I even updated to version 10.1.2 of iTunes hoping this would resolve the issue but it did not.
I'm also having this problem, as well as another. This week I ordered two songs. The cost was removed from my store credit, and was charged to my credit card. I removed my card information, and tried to order another song. I was immediately taken to the credit card entry screen. I don't uderstand why it won't just charge the store credit. I don't want to continue to get double billed for things, and I will not put my card information back in....
Similar Messages
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I have entered a gift card on my apple id. The credit shows but when I try to buy a song itunes wants to used my previous credit card information to complete the purchase? When I click on redeem it asks for the gift card # again??
It will automatically be charged against your balance. You need to nothing.
Confirm you payment info as this is how itunes verifies your account. -
Why won't Itunes let me use my store credit to gift an item
I want to gift a couple songs to my boyfriend, but when i try to gift the songs it asks for my credit card information. i have over $100 in itunes store credit from gift cards. i want to use that money to purchase the songs i will be gifting. why won't itunes allow that? i looked up tutorials and gifting should be easy and all you submit is the other person's email but thats not happening for me.
sadly Apple does not allow you to gift using iTunes Store credit
that's just the way it works I have tried myself and I know it doesn't let you
Sorry
nchra007 -
Like I said, I often play iOS games on my iPhone 4S in my spare time. Sometimes, if the game is good enough, I will attempt to make an IAP (In-App Purchase). Sometimes, I have no trouble with this. Other times it will say: "Unable to complete transaction at this time. Please contact ITunes Store Support. I primarily use a prepaid credit card by AMEX called Bluebird. I always make sure that I have plenty of funds available in it. For instance, tonight, it has roughly $200 stored. So I try to make an IAP for $10 and it works fine. Later I make another for $15, no trouble there either. Then I try to make a purchase on the same game for $2.99 and it gives me that error message.
This has been happening on and off for the past 3-4 weeks only. Every few days it happens, I contact the iTunes Store Support, and sometime in the next 24-72 hours they get back to me. They then apologize for the inconvenience and fix the problem. But the main problem is that their fix seems to be only temporary. It happens irregardless of how much money I have available on my card. I've even had it happen when I had just redeemed a. $50 iTunes gift card and was trying to make a $5 purchase. It doesn't seem to matter if I've spent a little bit or a lot of money that day. It doesn't care for which game I am purchasing the IAP. TThis never happened to me before a month ago. Now it won't stop. And it is incredibly frustrating that it seems to happen for no rhyme or reason out of the blue. Then I'm stuck waiting on the support staff to get back to me for the next few hours to few days, depending on the day.
Is this happening to anyone else? Does anyone have any ideas why this is happening? Or how can I prevent it from happening in the future. The support folks at Apple are nice, but I'm tired of emailing them every other day with the same problem. I'm sure they are quite tired of getting emails from me at the same frequency. Any assistance would be appreciated. Thanks in advance.
Nick
P.S. my Internet connection is working perfectly. No technical difficulties whatsoever other than the inability to make an IAP. Also, after it gives that unable to complete transaction message, I can no longer buy anything with my apple account until tech support fixes it. Any suggestions or ideas appreciated.Thank you Brian, but I just tried that, and it didn't work, I'm still getting the same messages.
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I want to switch stores from Japan to USA. I used to have an iTunes card, and there's 15 YEN left in my account, how can I get rid of that so I can start purchasing in the US store using my new credit card?
I can't seem to find an app that costs my available balance. iTunes said I need to spend it ALL before I can change stores. This means I cannot totally change stores.... Hopeless.
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Using non-US credit card in US iTunes Store
I've registered my account on US iTunes store with my US credit card. I'm not living in the States anymore, i'm living in Turkey. I wonder if I change my credit card details with the new Turkish credit card, would my account set to iTunes Turkey? Because I want to keep using US store with my new credit card. I'm scared to change it, does anyone have the same problem?
Sorry, but you cannot use a non-US credit card in the US iTunes Store, and the use of the US iTunes Store from another country is prohibited by the Store's terms of use. You will need to change your current account to Turkey (which has only applications, not music, videos or movies) or, perhaps easier, open a new account in the Turkish Store using your new credit card.
Regards. -
I am a US resident but spend several months each year at my house in England. Is it possible for me to download UK iPad apps from the iTunes Store? Right now they seem to be restricted. Can I set up an alternate iTunes account using a UK credit card?
When you go to Starbucks, you'll need to first go to Settings on your iPad and choose Network. You'll see ATTWIFI as one of the available networks. When you click on that to select it, you should be immediately sent to AT&T's sign in page. You just need to check the box that says you agree to their terms and conditions and then hit the Connect button and you'll be online. One warning, however. If your Starbucks is anything like those in Manhattan, be prepared for really slow wifi. It can be a real pain waiting for pages to load sometimes.
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Can I use a foreign credit card to purchase music in the UAE (ie: an Australian credit card in the UAE iTunes Store?)
No, stores are country specific and require a form of payment native to the same country. You would need a credit card issue from a USA financial company or bank, with a USA billing address.
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I have been using the same credit card for about a year and now it's telling me my security code don't match so it won't let me buy anything.... Any ideas
Is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorisations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
At a different apple account use your store credit
Is there a way to let someone send their bills to my account and use my store credit? Like, if I have £10 on my App Store, they can buy an app and I get the bill until my credit is depleted?
I cannot use a credit card.No. Store credit can't be transferred to another iTunes Store account by any means, unless the iTunes Store staff puts the balance from a completely unspent gift card back onto the card.
(88295) -
I am Canadian but travel between Canada and the US so have a Canadian account AND an American account. the movie I need to download (for a school project for my daughter) is not available through the Canadian iTune store, only the American but I am a whopping four dollers short on that account so I need to use a Canadian credit card to top up but do not want it left on the account. The billing address for the Canadian card is, obviously, a Canadian address..... what do I do????
Click here and ask the iTunes Store staff to zero your account balance.
(114902) -
I am unable to buy on itunes as I live in France but use an English credit card which is registered to my French address. itunes UK don't like the French address, itunes France don't like the English credit card. Any ideas on how to buy? (Without having to pay for a French credit card)
Go to a place in France and purchase an iTunes gift card. You should be able to use that in the French iTunes store if you have a French address associated with your iTunes account.
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Why can I not use and overseas credit card for purchases? My account information is insisting on a credit card issued within my country of residence..?
iTunes doesn't allow a credit card that was issued by a bank in another country (possibly because it's a way of confirming that you are able to buy from a country's store) - you will only be able to use a credit card issued by a New Zealand bank. Or you could use iTunes gift cards as your payment method, as far as I can see they are available in New Zealand.
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i dont have a credit card and i just putted an itunes gift card ,i have 10$ now but i cant use it without credit card HELP !
Create a NEW account/ID for her using these instructions. Make sure you follow the instructions. Many do not and if you do not you will not get the None option. You must use an email address that you have not used with Apple before. Make sure you specify a birthdate that results in being at least 13 years old
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
More details of how:
http://ipadhelp.com/ipad-help-tips-tricks/how-to-get-free-apps-from-the-app-stor e-without-a-credit-card/ -
Why can we not use available store credit to buy apps?
Recently I decided to stop using my credit card with the Apple iTunes store, as it seems that everytime I make the smallest purchase, I get dinged 2-3 times for the same purchase, then have to deal with Apple to get a refund for the over-billing ect.
I recently went out and bought a 100$ card and added it to my account. Worked great, been buying music left right and center, rented a bunch of movies. All great. Even love seeing my remaining balance right in iTunes.
Havent seen any problems except for the fact that you cannot use said store credit to send a gift to someone - you must bill it to your cc which is a pathetic move if you ask me. But no big deal.
But with the launch of the App store, I decided to try out an app or two.
I am using an iPod Touch.
Found a nice little solitaire game for 7.99$. A little pricey, but what the heck.
But again, you cannot use store credit to buy apps?
There is nothing I can find either on the site itself about the App store, or on iTunes, that says you can ONLY pay with Credit Card.
I should be allowed to buy anything that iTunes offers, with the card I bought.
Its called an iTunes Card. Not an iTunes Music Card. Not an iTunes Movies Card. Not an iTunes TV Shows Card.
iTunes Card.
That means if its available in my store (ie. Canadian), then I should be able to buy it plain and simple.
Apple, get your act together and get this fixed. Bad enough you let Rogers dictate the cost of the plans for the iPhone 2.0 Launch, and lost hundreds of customers before you even launched the **** thing - dont alienate customers who don't want to use credit cards on the store due to the terrible billing system you use.You can give feed back to Apple from the iTunes drop-down menu in the iTunes menu bar..
You can also contact the iTS Customer Service from the links on this page - http://www.apple.com/support/itunes/store/
MJ
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