ITunes won't work and freezes up the whole computer!

I upgraded to the new 7.0 iTunes and for about 10 minutes it worked fine. I then changed my library view to the screen the shows the "jukebox-like" images of the album cover. Just a couple of minutes in that view froze my entire computer and now iTunes will not work at all! I've tried uninstalling the program and then reinstalling it and I've gotten nowhere! I don't get any error messages either. iTunes will open but it will show up with a completely black screen and the only thing showing is the part at the bottom right hand corner where the album artwork should be. I've been trying to figure this out, but I can't! Does anyone have any suggestions?

i tried reinstalling itunes and then this message popped up: "The feature you are trying to use is on a network resource that is unavailable. click OK to try again or enter an alternate path to a folder containing the installation package 'iTunes.msi' in the box below".
with that one, let's try the following procedure.
first, head into your Add/Remove programs and uninstall your QuickTime. if it goes, good. if it doesn't, we'll just attend to it when we attend to itunes.
next, download and install the Windows Installer CleanUp utility. use it to clear any existing itunes and/or QuickTime installation configuration information from the PC.
Description of the Windows Installer CleanUp Utility
next, use the the following document as a guide for manual removal of leftover itunes and quicktime program files:
Removing iTunes and QuickTime for Windows
now try another itunes install. does it go through properly this time?

Similar Messages

  • TS3074 Hello anyone with Windows 7, not sure why having followed instructions above, install of latest version of itunes won't work and can no longer open old version either.  anyone help with this?

    Hello anyone with Windows 7, not sure why having followed instructions above, install of latest version of itunes won't work and can no longer open old version either.  anyone help with this?

    Hi,
    thanks for your reply.
    Yes, except n°1 - empty Temp directory, I had tried/checked all of those.
    I emptied the local temp folder tonight, but it still won't work.
    Please note: the installation doesn't give me any problem. The program was working fine, until at one point *plouf* it stopped working. I can re-install it without any problem, it just crashes when opening.
    \\edit\\ I seem to have located the problem, it's in the library files. If I re-install iTunes without my library, it works fine (though there is no music in it, yet). As soon as I import my library, or replace the My Music\iTunes folder with the old one, it stops working.

  • My iTunes isn't playing a movie, how do I fix it? I've rented a movie from iTunes on my PC but every time i try to play it, a notification appears saying that iTunes has stopped working and it closes the program.

    I've rented a movie from iTunes on my PC but every time i try to play it, a notification appears saying that iTunes has stopped working and it closes the program...how do I fix this???

    Try the following user tip:
    iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

  • ITunes causing Beachball of Death bringing down the whole computer.

    My iTunes problems started about 3 months ago. Whenever I use iTunes (playing a song, downloading a podcast, syncing my iPhone, etc...) I get the beachball which never goes away. iTunes finishes playing the song that is currently playing but I am not be able to do anything with the program itself. Initially for about 15-20 seconds I can switch to other programs like the Finder or Safari but eventually those become frozen with the beachball as well. After about 20-25 seconds the whole computer locks up. I have tried to force quit but cannot even get that dialogue box to do so. I eventually have to power down the computer manually (switch in the back) and turn it back on. This problem does not happen every time I use iTunes but most of the time. Tends to happen when I am trying to do multiple things. I can sync my iPhone usually without a problem. But it seems if I try to play a song as well then I will get the problem. I am running ITunes 8.2.1 on Mac OS X 10.5.7 on an iMac 3.06 Ghz Intel Core 2 Duo with 4GB of ram (installed by apple). This issues only happens with iTunes and no other program.
    What I have already tried to fix the problem without benefit --
    1. Delete the iTunes Library and rebuilding it (multiple times).
    2. Reinstalling iTunes and upgrading to the latest version.
    3. Using the Disk Utility to repair the Disk Permissions and Repairing the main Disk of the computer where the ITunes Library resides.
    4. Checking the computer for viruses (Virus Barrier X5)
    5. Reinstalling Leopard and then upgrading back to 10.5.7
    6. Bought Disk Warrior -- installed it and Leopard on backup external HD and checked the main HD of the computer for issues with Disk Warrior. It fixed a few issues like permissions but nothing that fixed the problem.
    7. Deselected Movies, TV Shows, Audiobooks, Genius, Radio, iTunes DJ and Ringtones (I need Music, Podcasts and Applications) from the General Prefs -- made it faster but did not fix the problem.
    8. Deinstalled DIVX and Flip4mac.
    My computer almost never froze before these past 3 months and I was real proud of that. Now I am just frustrated. Scanning the internet shows similar problems but not exactly the same. I am out of ideas. I will be eternally grateful for any other ideas that might lead to a fix. I am trying to avoid backing up and then wiping the HD and doing a clean install.

    Same problem here. Jumped through all the hoops. This is my new, thought-it-would-be-a-real-efficiency-boost audio production machine. I've lost soooo much production time dinking around with this.

  • Itunes won't work on windows 7 64 bit computer don't know what else to do

    i have an HP G60-530US notebook with windows7 64 bit operating system.
    i downloaded the proper version of itunes from the apple site but when i open the program on my computer itunes doesn't respond. i cannot do anything with it. i've tried reinstalling several times and am at a loss as to what else to do.
    i have a new ipod touch that is just sitting in the box because i can't load music onto it

    All righty then.
    Here's the basic document:
    [Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7|http://support.apple.com/kb/HT1923]
    The instructions for removing the applications:
    iTunes
    QuickTime
    Apple Software Update
    Apple Mobile Device Support
    Bonjour
    Apple Application Support (iTunes 9 or later)
    ... are pretty much fine *with one caveat.* If you have *Safari 4.0.4* installed, close it *prior to uninstalling Apple Application Support.* That version of Safari also uses Apple Application Support, and will interfere with the Apple Application Support uninstall if you have it open. After Apple Application Support has been uninstalled, Safari 4.0.4 will no longer launch until Apple Application Support is reinstalled. (It should be reinstalled when iTunes is reinstalled.)
    When you get to the "Verify iTunes and related components are fully uninstalled" step, use the following checklist rather than the one in the document:
    (1) Restart your computer.
    (2) After the computer restarts, open Local Disk (C:) located in Computer or whichever hard disk your programs are installed on.
    (3) Open the Program Files folder.
    (4) Right-click the iTunes folder, choose Delete, and choose Yes when asked to confirm the deletion. Note: This folder may have already been deleted if iTunes was successfully removed using the "Uninstall a program" control panel.
    (4.5) Right-click the iPod folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
    (5) Right-click the Bonjour folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
    (6) Open the Common Files folder.
    (7) Right-click the Apple folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
    (8) Open Local Disk (C:) located in Computer or whichever hard disk your operating system is installed on.
    (9) Open the Program Files (x86) folder.
    (10) Right-click the iTunes folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion.
    (11) Right-click the iPod folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
    (12) Right-click the QuickTime folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
    (13) Right-click the Bonjour folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
    (14) Right-click the Apple Software Update folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
    (15) Open the Common Files folder.
    (16) Right-click the Apple folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
    (17) Open Local Disk (C:) located in Computer or whichever hard disk your operating system is installed on.
    (18) Open the Windows folder.
    (19) Open the SysWOW64 folder.
    (20) Right-click the QuickTime file (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
    (21) Right-click the QuickTimeVR file (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
    (22) Right-click the Recycle Bin and choose Empty Recycle Bin.
    Now download and install the 64-bit version of iTunes:
    http://support.apple.com/kb/DL925
    ... any better luck with getting her to launch properly this time around?

  • Itunes won't work and can't be removed

    iTunes worked perfectly before the recent update. The update installed itself perfectly too, my computer just needed to be restarted for the update to take affect, but i just said I'll restart later. But then like 30 minutes later i got the blue screen of death, a windows stop error. (i got the stop error before, so i know that itunes has nothing to do with it.) So nothing was saved and the restart for iTunes wasn't a proper one. now when i try to open itunes, a message comes up saying "This action is only valid for products that are currently installed". so i tried reinstalling itunes and then this message popped up: "The feature you are trying to use is on a network resource that is unavailable. click OK to try again or enter an alternate path to a folder containing the installation package 'iTunes.msi' in the box below". the retry didnt work. so i called tech support and they sent me instructions to completely remove iTunes and when i tried removing it from add/remove programs list, the same message came up about the resource being unavailable.
    Someone please help me. thank you
    Dell Dimension 9100   Windows XP  

    i tried reinstalling itunes and then this message popped up: "The feature you are trying to use is on a network resource that is unavailable. click OK to try again or enter an alternate path to a folder containing the installation package 'iTunes.msi' in the box below".
    with that one, let's try the following procedure.
    first, head into your Add/Remove programs and uninstall your QuickTime. if it goes, good. if it doesn't, we'll just attend to it when we attend to itunes.
    next, download and install the Windows Installer CleanUp utility. use it to clear any existing itunes and/or QuickTime installation configuration information from the PC.
    Description of the Windows Installer CleanUp Utility
    next, use the the following document as a guide for manual removal of leftover itunes and quicktime program files:
    Removing iTunes and QuickTime for Windows
    now try another itunes install. does it go through properly this time?

  • My itunes will not work and this is the error message. Problem signature:   Problem Event Name:     BEX   Application Name:     iTunes.exe   Application Version:     11.0.1.12   Application Timestamp:     50c8fc7e   Fault Module Name:     QuickTime.qts_un

    Problem signature:
      Problem Event Name:          BEX
      Application Name:          iTunes.exe
      Application Version:          11.0.1.12
      Application Timestamp:          50c8fc7e
      Fault Module Name:          QuickTime.qts_unloaded
      Fault Module Version:          0.0.0.0
      Fault Module Timestamp:          4ea5d609
      Exception Offset:          653f1040
      Exception Code:          c0000005
      Exception Data:          00000008
      OS Version:          6.1.7601.2.1.0.768.3
      Locale ID:          1033
      Additional Information 1:          0a9e
      Additional Information 2:          0a9e372d3b4ad19135b953a78882e789
      Additional Information 3:          0a9e
      Additional Information 4:          0a9e372d3b4ad19135b953a78882e789

    I am encountering the same thing as I am trying to restore my iPhone. How to fix this? I tried repairing iTunes. Still having the issue.

  • Ipod won't sync and freezes when connected to computer

    I can no longer sync my ipod. When I connect it to my computer my ipod freezes. It remains frozen for 4-5 hours after disconnected from my computer. It eventually just unfreezes by itself.
    I think it is a virus or something but my virus scan shows nothing.
    any ideas?

    Have you seen this post? http://discussions.apple.com/click.jspa?searchID=-1&messageID=8451088

  • Can't deinstall Quicktime. Itunes won't work anymore..

    Hi
    I'm having problems with my itunes / quicktime. It all started off when I wanted to open Itunes and I got a message that I need to update quicktime 6.5.2 to 7.1 or higher. Then I tried reinstalling Itunes hoping it would put the new quicktime on. Didnt work.. so I tried installing only quicktime.. and now - Itunes won't work (if I click the Icon it just does nothing).. reinstalling or deinstalling and then reinstalling doesn't help.. AND I can't deinstall quicktime. I always get a fatal error at the end of the deinstallation process..
    Can someone help me? I would really like to update my Ipod..
    Thanks for your answers..

    (blush) thank you kindly, Kirk. that means an awful lot coming from you.
    although there's always a burst of reports of Codec Pack issues when the minimum version of QT required for an itunes version goes up, we've had a decided uptick in reports of problems that turned out to be related to them this time.
    the combined symptom set that i always check for Codec Pack issues with is:
    "itunes has encountered a problem" error message when launching itunes.
    error-message-free QuickTime launch failure.
    QuickTime won't uninstall from Add/Remove Programs.
    just this weekend, i managed to confirm it's worth checking for a Codec Pack issue if people get the following message (or the English equivalent) when trying to open their QT control panel:
    Une exception s'est produite lors de la tentative d'execution de
    "C:\WINDOWS\system32\shell32.dll,Control_RunDLL
    "C:\WINDOWS\system32\quicktime.cpl",QuickTime"
    http://discussions.apple.com/thread.jspa?messageID=4476095#4476095
    (other more standard varieties of broken QuickTimes can produce these symptoms, but the Codec Packs add complications to the treatment for them, so it's worth checking on the presence of a Codec Pack fairly early on in proceedings.)

  • After an iTunes update failed to install iTunes won't open and I get lthe folloowing error messages.  Program can't start because MSVCR80.dll is missing, and iTunes not installed correctly. please reinstall iTunes. Error 7( windows errpr 126)

    After an iTunes update failed to install, iTunes won't open and I get the following two windows.  Program can't start because MSVCR80.dll is missing from your computer, and iTunes not installed correctly. Please reinstall iTunes. Error 7 (windows error 126)  When I reinstall I get the same messages and ITunes won't open.

    Click here and follow the instructions.
    (98815)

  • 11.1.4 gives me an error message that says Service "Apple Mobile Device" failed to start.  Verify you have sufficient privileges to start system services.  Now, iTunes won't work at all.

    11.1.4 gives me an error message that says Service "Apple Mobile Device" failed to start.  Verify that you have sufficient privileges to start system services.  Now, iTunes won't work at all.

    Try the following user tip:
    Troubleshooting issues with iTunes for Windows updates

  • Updated iTunes to 10.5, iTunes won't work now! Everytime I open iTunes it just freezes and I can't click on anything. It says to take it out of compatibility mode and still doesn't work! any help??

    Updated iTunes to 10.5, iTunes won't work now! Everytime I open iTunes it just freezes and I can't click on anything. It says to take it out of compatibility mode and still doesn't work! any help??
    Thank you. Nick

    Okay, we'll try the technique from the following post. Be sure to be logged in to your usual user account when doing so. (Otherwise you'll be editing the wrong set of HKEY_CURRENT_USER keys.)
    Re: How do I turn off the compatibility mode for ITunes.
    Does that clear up the compatibility message?

  • I've just updated my iPhone to the new iPhone OS and now it won't work and iTunes won't recognise that it's there.  I've uninstalled iTunes and reinstalled twice and it's not working.  Please help.

    I've just updated my iPhone to the new iPhone OS and now it won't work and iTunes won't recognise that it's there.  I've uninstalled iTunes and reinstalled twice and it's not working.  Please help.

    I have not had wifi since November when I upgraded to the newest IOS version.  I called the Apple help line and they told me some things to do and I tried them all and they worked for a few hours and then wifi shut off again.  I kept doing what they told me and it worked for a couple more days and then I could never turn it on again.  My blue tooth doesn't work either.  I had to actually increase my data usage with AT&T becuase of this.  When I did that in December I went to the Apple store and was told that it is a hardware issue and since my phone is out of warranty I would have to pay for a new phone because they could not fix the issue.  My upgrade isn't up until June 2014 so not only do I have to wait for the upgrade and I am not paying for a new phone but I have to pay $10 plus extra a month on my cell phone bill because I was going over on my Data!!!  I have been beyond upset about this and Apple is not doing anything about this nor did they offer up some way to resolve the issue because obviously it is not just some rare incident if several people are having this issue.  Who knows how many people out there have had this issue and have not said anything about it.  Now there is a newer update that I can't do because it requires wifi in order to download.
    June can not get here fast enough and I may not go back to Iphone after dealing with this for so long with no help from Apple.

  • I updated my iphone and when it came time for activation it won't work and keeps telling me to try again. At the top it says "No Service" and I have my SIM card in and a good WiFi connection and have connected it through iTunes but it says I have no SIM

    I updated my iphone and when it came time for activation it won't work and keeps telling me to try again. At the top it says "No Service" and I have my SIM card in and a good WiFi connection and have connected it through iTunes but it says I have no SIM card and need to disconnect and insert my SIM. I don't understand why this keeps happening and it's been going on for a wile now. I have tried over and over again to get this iPhone to work but nothig is happening. I've even gone on the website for support (apple.com/support) but cannot find anything that will help me with this situation. Can someone please help me find a solution to this problem? I have been without a phone and do not have money to buy another one and it is crucial for me to get it fixed. Thanks.

    wesb
    What computer operating system is involved in the Premiere Elements 11 and 13 issues? Same computer or different ones? Are you installing from purchased download installation files or from purchased installation disc? Does Premiere Elements 11 work completely on this computer whereas 13 will not?
    Let us go through the typical drill so as to take nothing for granted.
    1. Does the problem exist with or without the antivirus and firewall(s) disabled? Are you working with an individual home computer or in a
    school or company network?
    2. Are you running the program as Administrator and is there any "domain" account involved?
    3. Is your video card/graphics card up to date according to the web site of the manufacturer of the card?
    4. Do you have the latest version of QuickTime installed on the computer with Premiere Elements?
    Let us start by ruling in or out any of the above, and then we can decide what next.
    Any questions or need clarification, please do not hesitate to ask.
    Thank you.
    ATR

  • My itunes won't work so i tried reinstalling and when it starts an error pops up that says: "the feature you are trying to use is on a network resource that is unavailable. click ok to try again, or enter an alternate path to a folder containing the insta

    my itunes won't work so i tried reinstalling and when it starts an error pops up that says:
    "the feature you are trying to use is on a network resource that is unavailable. click ok to try again, or enter an alternate path to a folder containing the installation package 'Itunes.msi' in the box below
    please help, its frustrating

    first, head into your Add/Remove programs and uninstall your QuickTime. if it goes, good. if it doesn't, we'll just attend to it when we attend to itunes.
    next, download and install the revo uninstaller http://http://www.revouninstaller.com/revo_uninstaller_free_download.html. use it to clear any existing itunes and/or QuickTime installation configuration information from the PC.
           next download itunes. it worked for me hope this is helpful!!
        oonce you get into the revo uninstallergo thru to delete itunes hit uninstall on the itunes icon then you will go thru to it will tell u the same nmessage about the feature and network hit cancell then go thru and hit scan (make sure bthe advance scan button is pushed) this will take awhile but go thru the list and hit everything associated with itunes. hit delete then install itunes again. it worked for me hope it works for you!

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