ITunes won't work....itunes.msi unavailable... please help!!

It all started when I needed to install iTunes again for an iPod I wanted to sync. It told me "The feature you are trying to use is on a network that is unavailable" or something like that. It then asked to me enter the path to the folder containing "itunes.msi". I thought I found that path (actually multiple paths) and I tried enetering each one to no avail. Now my iTunes won't even load and everytime I try and run it it says, "This action is only valid for products that are currently installed." Can someone please help?!?!?
Dell   Windows XP  

Right mouse click the iTunes icon and select "Run as Administrator"

Similar Messages

  • ITUNES WON'T OPEN!!!   PLEASE HELP ME I'M GOING INSANE!!

    I have a dell computer.. I have Windows XP I got itunes wiht a new ipod mini in the fall. everything was going great, I even upgraded to the new itunes and everything was fine until about a month ago when it just quit on me. when I try to open itunes a message popped up that says:
    itunes has encountered a problem and needs to close. We are sorry for the inconvenience.
    it says I can send and error report, which I often do. It doesn't say anything of any importance: no numbers, no nothing.
    I uninstalled Quicktimes and repaired itunes: didn't help.
    I uninstalled and reinstalled itunes from the web 3 times: didn't help, it installed just fine, but itunes wont open.
    I read another post and tried to install quick time separately, following the advice to disable all of my virus protecting stuff.. but it said it was interrupted before it was finished installing. I have a quicktime icon in the bottom right hand corner of my screen, it seems to be there on my computer but itunes still won't open.
    I am at my wits end. I am not a technologically minded person and am so sick of this, however, I need my music and my ipod working and I want to download tv shows so I won't give up.
    if you have any ideas please help!!!

    Well, installing over the web is never a good idea
    with ANY software...
    have you tried disabling your security software,
    downloading the installer file to your hard drive,
    and running the install?
    Then turn your security software back on.
    I'm having the same problem with my iTunes not opening and I installed the ewido anti-malware and nothing happened to me either. I'm just wondering how you disable the security software? I'm not too sure that I have one though, because my computer crashed and I don't think we have one installed yet. Please Help! Thanks!
    ViewSonic   Windows XP  

  • I have Windows 7, Mozilla older version won't stay without upgrading to Mozilla 5.0 Mozilla 5.0 won't work with Windows 7 please help

    I have a new Dell, Windows 7. IE and Chrome work beautifully (I had to install these to get onto the Internet since Mozilla won't work). Older versions of Mozilla worked for a few seconds, but then the auto update kicked in (to 5.0). I even tried to stop the auto updates immediately after installing an earlier version, that didn't work either. Mozilla will not allow me to enter text, lets me enter a few letters then freezes. Please advise. Thank you, Mary

    Hi Guys,
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    (READ FIRST: ''This step will wipeout everything that mozilla saved on your computer including : password, history and bookmarks''.)'''
    '''1. download the Revo Uninstaller''''''
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    '''2. download mozilla firefox again'''
    - AND REINSTALL. however on this stage, in some cases mozilla will not open at this stage.
    '''3. Uninstall Mozilla firefox again NOW using control panel.'''
    '''4. Restart the computer to refresh everything.'''
    '''5. Reinstall mozilla firefox again, once you have received the prompt for "exporting or importing etc.. etc.. from Microsoft" that means its already working.. it will take around 5-10 sec to load up (in my case) .'''

  • My ipod touch won't work.... please help

    My Ipod was working fine this morning it had nearly ran out of battery, I put it on the docking station and nothing happened. I've tried charging it loads of different ways but it seems to have just died nothing is working and it won't switch on. I've tried to connect it to my computer but its not even showing up. Please help me  I can't live without my ipod touch and when I've gone to the apple support it has just ran out of the warranty.

    Try here:
    'iOS: Not responding or does not turn on
    You can also make an appointment at the Genius Bar of an Apple store. It is free except for your time.

  • Apps won't work... PLEASE HELP :(

    Okay, so I'm having the same problem as most iPod Touch users- my apps don't open, they just go to their 'loading' screen for under a second before returning to the home screen- except I noticed that most people got their iPods for Christmas, so I assume they're all 3rd gen, but I got mine this summer, so it's 2nd gen. Also, some of my songs won't play either. Please help. I've tried restarting my iPod, de- and re-authorizing my computer, and un- and re-installing all of my apps. I'm quite frustrated and any help is definitely appreciated...
    Message was edited by: bhscg

    I had this issue too but resolved it quickly by giving the phone a network rese

  • I got the apple update 6.1.2 or it was the 6.1.3 and then when I try to input my lock screen password it won't work it stays blank please help me

    Pease help me I can't get into my iPod when I put my lock screen password but it doesn't even show it's hard please help me

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • IMessage won't work... Please help

    I have turned iMessage on... It is activated and set to send and receive only to my number not my email. I've turned the phone on and off, ive turned iMessage on and off and on, I've done a hard reset... And despite all this I cannot get iMessage to actually send via imessage! It's driving me mad! It just keeps sending as text messages! How do I fix this? I've checked the status on the servers and all appears fine. It's a new iPhone 4S (only been using for just over a week) but have previously been on an iPhone 4 for 2 years and have kept the same number and apple ID! Im connected via wifi too! Please help!!

    See:
    iOS: Troubleshooting FaceTime and iMessage activation

  • After Update ITUNES Won't Open, Apparent Quicktime Problem, PLEASE HELP

    I Have recently updated my Itunes, after installation of the updates I was unable to access itunes due to a problem with Quicktime. After trying to repair quicktime, with no luck, I have uninstalled (following Apple’s support system). There were two programs labelled “Apple Application Support”, one allowed me to delete and the other older one didn’t delete and came up with the prompts below, so I just installed itunes/quicktime again. The same response happened when trying to open itunes. So I followed Apple’s support system and deleted all I could again. What was left is below, any help would be extremely useful.
    In “Uninstall or Change a Program” of windows 7, I was unable to delete Version 1.1.0 which is 32.3 MB installed on the 03/03/2010 of the Apple Application Support.
    *When deleting it comes up with a box that says:*
    +The feature you are trying to use is on a network resource that is unavailable.+
    +Click ok to try again, or enter an alternate path to a folder containing the installation package ‘appleApplicationSupport.msi’ in the below box.+
    C:UsersSeanAppDataLocalTempIXP722.TMP
    I could only follow the path to the “Temp” part …\IXP722.TMP does not exist in that folder.
    _Any Help with this problem would be Greatly appreciated._

    This kind of problem often responds to using the Microsoft Installer cleanup utility. Here is a method:
    == uninstall with cleanup ==
    Download a fresh copy of iTunes and the stand alone version of Quicktime (the one without iTunes)
    http://www.apple.com/quicktime/download/win.html
    http://www.apple.com/itunes/download/
    Save the files on your PC.
    Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program. The installer doesn't give any message to confirm the installation.
    http://support.microsoft.com/kb/290301/
    (To run the program – All Programs>>Windows Install)
    Now use the following method to remove iTunes and its components:
    XP
    http://support.apple.com/kb/HT1925
    Vista and Windows 7
    http://support.apple.com/kb/HT1923
    *If you hit a problem with one of the uninstalls don't worry*, carry on with the deleting of files and folders as directed in the method.
    When you get to deleting Quicktime files in the system32 folder as advised in the method, you can delete any file or folder with Quicktime in the name.
    Restart your PC.
    Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)
    Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.
    If you don’t see an entry for one of the programs that did not uninstall, look out for blank entries or numeric entries that look like version numbers e.g. 7.x for Quicktime or 1.x for Bonjour.
    restart your PC
    Install the stand alone Quicktime and check that it works.
    If it does, install iTunes.
    ===

  • My itunes won't open up.. someone please help?

    "Apple application support was not found. Apple application support is required to run itunes. Please uninstall itunes and reinstall again. Error 2. (windows error 2)"
    that error comes up everytime i try to open up itunes. I've un-installed itunes several times, and re-installed again. I've uninstalled everything containing apple in my control panel, turned my computer off and tried to install itunes again and it's STILL not working. I need it to work by tonight. Could someone pleaseeeeeee help me? Thanks so mu

    Try this solution I found online:
    1. Download and install WinRAR.
    2. Right-click the iTunesSetup.exe icon and choose "Open with WinRAR".
    3. Once the EXE is opened in WinRAR, double-click AppleApplicationSupport.msi and when the installer window is open choose "Repair".
    4. Done! You can now run iTunes normally.

  • Dying to use my 80GB iPod, but iTunes won't cooperate... Please help!

    I've had my new 80GB iPod for over a week, and I'm getting no use out of it because of iTunes.
    I first installed iTunes 7 right after getting my new iPod. It took several tries to install it. After I thought it worked, it ended up not working because QuickTime hadn't installed properly. I uninstalled iTunes, installed an older standalone version of QuickTime and then upgraded with the iTunes 7 installer. When I plugged my iPod in, the Setup Assistant never ran because iTunes wouldn't detect my iPod. One day, the Setup Assistant spontaneously decided to run, and I assumed everything would be working.
    After that one occasion, iTunes would no longer detect my iPod unless I went through the process of turning off the iPod service, plugging the iPod in, restarting the service and manually opening iTunes. I was able to sync only a fragment of my iTunes library because iTunes just stops detecting my iPod within a few moments -- I'm good for 2 minutes or LESS. If this happens, I have to close iTunes and repeat the process of stopping/restarting the iPod Service all over again.
    I updated iTunes yesterday, and it's even more difficult to get iTunes to detect my iPod. Simply stopping/restarting the iPod Service doesn't always work, and I ofter have to restart the computer and then go through the iPod Service routine. It detects the iPod less than half of the time, and still loses it after only a few moments of recognizing it. I wanted to restore the iPod and start from scratch, but I can't because iTunes stops detecting the iPod before the restore process begins.
    I've completely removed iTunes/QuickTime several times and have done everything suggested in the support articles, but nothing works... I'd really appreciate any suggestions because this is driving me absolutely crazy.
      Windows XP  

    excellent news. glad you're up and running again.
    yes, it would be nice if it was easier to find this one. it might be good, for example, if there were links from some of our other main troubleshooting documents to it. like this one:
    iPod shows up in Windows but not in iTunes
    (if you have the time and the inclination, please feel free to send in feedback on the difficulties involved in finding it. the links at the right of each KB article in the "did this article help you?" box go straight through to feedback forms.)
    as to why having Terminal Services enabled is so important with 7 ... i'm not precisely sure. one of my first thoughts (when i found out about this one) was "so, what is Terminal Services?"
    from what i was able to track down at MS:
    Terminal Services Service Appears in All Versions of Windows XP
    ... it seems plausible that some of the new functionality we get with ipods in itunes 7 depends on Windows components that rely on Terminal Services. but i'd be guessing if i tried to say what functionality and what Windows components were involved.

  • ITunes won't open OR close. Please help.

    I have a brand new MacBook Pro. It's about a month old. iTunes was working fine on it and I have transferred all my music onto the new computer, but now I can't quit it and it won't open when I hit the icon. Should I uninstall it and install the new version?
    Thanks,
    A

    Welcome to the Apple Support Communities
    To close iTunes, open  > Force Quit, and quit iTunes. Then, you should be able to open iTunes as normal

  • IPod won't work with new computer - please help

    When I bought my iPod, I had it hooked up with Computer #1. That went with my ex-husband in the divorce, so I no longer have that computer.
    I now have my parents' old computer, Computer #2. My dad has an iPod that was originally used with this computer, but none of his songs or libraries are on Computer #2 anymore. The iTunes library is totally empty. I tried hooking up my iPod, and it said that my iPod was already associated with another computer. So I authorized Computer #2 to play my iPod songs, and that didn't work either. I cannot deauthorize computer #1 since I don't have it anymore. ITunes would not let me deauthorize both computers, like it said you could do once a year.
    I am at a loss for what to do. Thanks in advance.
    Kim

    I have the same problem!! I had my library on a computer on XP and now I have Vista and don't know how to transfer my Vista. If anyone can help please let me know!!!!!!

  • My itouch is frozen on the black screen with the apple icon, I've done the whole reset holding the power and home button together but still won't work. Can someone please help!?

    So I've done the whole hold the power and home button, it resets but still stays frozen on the black screen with the apple icon

    Did you try to reset by holding the sleep and home button until the Apple logo comes back again?
    Does it work with headphones plugged in? If yes, did you try to play music in headphone mode, then unplug during playback and start playing music again after that?
    If you toggle the volume, can you see the slider moving up or down?

  • My itunes won't work so i tried reinstalling and when it starts an error pops up that says: "the feature you are trying to use is on a network resource that is unavailable. click ok to try again, or enter an alternate path to a folder containing the insta

    my itunes won't work so i tried reinstalling and when it starts an error pops up that says:
    "the feature you are trying to use is on a network resource that is unavailable. click ok to try again, or enter an alternate path to a folder containing the installation package 'Itunes.msi' in the box below
    please help, its frustrating

    first, head into your Add/Remove programs and uninstall your QuickTime. if it goes, good. if it doesn't, we'll just attend to it when we attend to itunes.
    next, download and install the revo uninstaller http://http://www.revouninstaller.com/revo_uninstaller_free_download.html. use it to clear any existing itunes and/or QuickTime installation configuration information from the PC.
           next download itunes. it worked for me hope this is helpful!!
        oonce you get into the revo uninstallergo thru to delete itunes hit uninstall on the itunes icon then you will go thru to it will tell u the same nmessage about the feature and network hit cancell then go thru and hit scan (make sure bthe advance scan button is pushed) this will take awhile but go thru the list and hit everything associated with itunes. hit delete then install itunes again. it worked for me hope it works for you!

  • TS3074 Hello anyone with Windows 7, not sure why having followed instructions above, install of latest version of itunes won't work and can no longer open old version either.  anyone help with this?

    Hello anyone with Windows 7, not sure why having followed instructions above, install of latest version of itunes won't work and can no longer open old version either.  anyone help with this?

    Hi,
    thanks for your reply.
    Yes, except n°1 - empty Temp directory, I had tried/checked all of those.
    I emptied the local temp folder tonight, but it still won't work.
    Please note: the installation doesn't give me any problem. The program was working fine, until at one point *plouf* it stopped working. I can re-install it without any problem, it just crashes when opening.
    \\edit\\ I seem to have located the problem, it's in the library files. If I re-install iTunes without my library, it works fine (though there is no music in it, yet). As soon as I import my library, or replace the My Music\iTunes folder with the old one, it stops working.

  • After installing new itunes version why would I have to restore my ipad to factory settings and now it is doing nothing. itunes won't work ?

    After installing new itunes version why would I have to restore my ipad to factory settings and now it is doing nothing. itunes won't work ?

    Please help me ! I don't understand why I had to restore to factory settings and then when I tried to re-sync  it kept telling me iTunes is not working. Why ??

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