Itunes won't work, neither does Quicktime

I've been trying to search for answers in the forum regarding my problem. Tried uninstalling and reinstalling but it still doesn't work. I used to have Windows Professional 2000 but recently our IT guys changed it to Windows XP. Itunes and Quicktime work perfectly fine before but now it doesn't. Whenever I launch Itunes, it shows the following message:
Itunes has encountered a problem and needs to close. We are sorry for the inconvenience.
Quicktime doesn't even want to launch at all.
Based on some forum postings here, it says that the most likely problem is Quicktime and I have to install a Quicktime only version. I did but it still doesn't work.
Help! I can live without Quicktime but I can't live without Itunes. I can't even update my Ipod now :-S

it's a program by that name.
okay, let's try getting a crash log (of the itunes launch crash error) to the Apple Engineers for a look.
Typically, you'll need to configure Dr. Watson on your PC in order to generate crash logs. Windows start menu -> Run. Type in "cmd". Hit return. At the prompt in the command line window that comes up, type in
drwtsn32 -i
And hit return.
This will create crash logs in Documents And Settings\All Users\Application Data\Microsoft\Dr Watson\. There'll usually be a file in here called "drwtsn32.log"
prior to collecting the itunes crash log, delete any existing crash logs in there. (we want to make sure we send the correct crash log.)
Generate the crash, collect the crash log, and and send it as an attachment to this email address
in the email to Roy, be sure to include the following information:
- A link to the thread on Apple Discussions where the issue is being discussed
- The username you are using in the thread
- The version of iTunes you are using or trying to use
- the version of Windows you are using (mention service packs)
- A concise description of the issue you are seeing
- The exact text of the error message you are seeing

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Itunes won't work because of quicktime

I try to open itunes...and recieve a message reading..."Quicktime version 7.0.2 is installed, Itunes requires Quictime version 7.0.3 or later. Please reinstall Itunes."............well i do and it still doesn't work...what can i possibly do now??

I'm going through the SAME ****. I install Itunes and quicktime seems to go ok until the end of the installation and then all **** breaks loose. Some error comes up saying that I can't install it. THEN It says the installation finished successfully. So I click finish and what happends now is that it specifies that I need to update my quicktime to open itunes... I dont care about Quicktime, i want itunes to work, anyone have a link to an older STANDALONE version of itunes? Where you don't need quicktime?
-Jb

Itunes won't open, neither will quicktime

so I know that this topic has been going around quite a bit inthe forums...but I can't seem to find how to fix mine. So I downloaded the new itunes and it's not working. it puts up an error message apologizing for the inconveniene but saying it has to close. it shows up in the task bar but then disappears. quicktime isn't working either, and i tried downloading the freestanding one but that doesn't work. i don't have norton antivirus and i don't have a firewall. help?

ok i got it to work.
First i followed this post's instructions,
okay. without the complication of a Codec Pack in play, and in light of the "fatal error on the QT uninstall, we'll try another complete scrape of iTunes and QuickTime, followed this time by a careful "phased" reinstall of both applications.
for the technique see the following post. (you've got the preliminaries mostly sorted out already, and the link there through to an itunes 7.1.0.59 installer will go through to a 7.1.1.5 installer.)
http://discussions.apple.com/click.jspa?searchID=-1&messageID=4207358
After performing this procedure, I then used windows search to find all files named quicktime. I deleted all and rebooted. I then did the same for all files named itunes. I deleted all and rebooted. I then reinstalled each of the apps and it worked. basically i had to remove anything with thoses names in every directory.

Can't deinstall Quicktime. Itunes won't work anymore..

Hi
I'm having problems with my itunes / quicktime. It all started off when I wanted to open Itunes and I got a message that I need to update quicktime 6.5.2 to 7.1 or higher. Then I tried reinstalling Itunes hoping it would put the new quicktime on. Didnt work.. so I tried installing only quicktime.. and now - Itunes won't work (if I click the Icon it just does nothing).. reinstalling or deinstalling and then reinstalling doesn't help.. AND I can't deinstall quicktime. I always get a fatal error at the end of the deinstallation process..
Can someone help me? I would really like to update my Ipod..
Thanks for your answers..

(blush) thank you kindly, Kirk. that means an awful lot coming from you.
although there's always a burst of reports of Codec Pack issues when the minimum version of QT required for an itunes version goes up, we've had a decided uptick in reports of problems that turned out to be related to them this time.
the combined symptom set that i always check for Codec Pack issues with is:
"itunes has encountered a problem" error message when launching itunes.
error-message-free QuickTime launch failure.
QuickTime won't uninstall from Add/Remove Programs.
just this weekend, i managed to confirm it's worth checking for a Codec Pack issue if people get the following message (or the English equivalent) when trying to open their QT control panel:
Une exception s'est produite lors de la tentative d'execution de
"C:\WINDOWS\system32\shell32.dll,Control_RunDLL
"C:\WINDOWS\system32\quicktime.cpl",QuickTime"
http://discussions.apple.com/thread.jspa?messageID=4476095#4476095
(other more standard varieties of broken QuickTimes can produce these symptoms, but the Codec Packs add complications to the treatment for them, so it's worth checking on the presence of a Codec Pack fairly early on in proceedings.)

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Please help me ! I don't understand why I had to restore to factory settings and then when I tried to re-sync it kept telling me iTunes is not working. Why ??

My itunes won't work so i tried reinstalling and when it starts an error pops up that says: "the feature you are trying to use is on a network resource that is unavailable. click ok to try again, or enter an alternate path to a folder containing the insta

my itunes won't work so i tried reinstalling and when it starts an error pops up that says:
"the feature you are trying to use is on a network resource that is unavailable. click ok to try again, or enter an alternate path to a folder containing the installation package 'Itunes.msi' in the box below
please help, its frustrating

first, head into your Add/Remove programs and uninstall your QuickTime. if it goes, good. if it doesn't, we'll just attend to it when we attend to itunes.
next, download and install the revo uninstaller http://http://www.revouninstaller.com/revo_uninstaller_free_download.html. use it to clear any existing itunes and/or QuickTime installation configuration information from the PC.
next download itunes. it worked for me hope this is helpful!!
oonce you get into the revo uninstallergo thru to delete itunes hit uninstall on the itunes icon then you will go thru to it will tell u the same nmessage about the feature and network hit cancell then go thru and hit scan (make sure bthe advance scan button is pushed) this will take awhile but go thru the list and hit everything associated with itunes. hit delete then install itunes again. it worked for me hope it works for you!

Updated iTunes to 10.5, iTunes won't work now! Everytime I open iTunes it just freezes and I can't click on anything. It says to take it out of compatibility mode and still doesn't work! any help??

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Thank you. Nick

Okay, we'll try the technique from the following post. Be sure to be logged in to your usual user account when doing so. (Otherwise you'll be editing the wrong set of HKEY_CURRENT_USER keys.)
Re: How do I turn off the compatibility mode for ITunes.
Does that clear up the compatibility message?

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http://support.apple.com/kb/TS3775
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TS3074 Hello anyone with Windows 7, not sure why having followed instructions above, install of latest version of itunes won't work and can no longer open old version either. anyone help with this?

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Hi,
thanks for your reply.
Yes, except n°1 - empty Temp directory, I had tried/checked all of those.
I emptied the local temp folder tonight, but it still won't work.
Please note: the installation doesn't give me any problem. The program was working fine, until at one point *plouf* it stopped working. I can re-install it without any problem, it just crashes when opening.
\\edit\\ I seem to have located the problem, it's in the library files. If I re-install iTunes without my library, it works fine (though there is no music in it, yet). As soon as I import my library, or replace the My Music\iTunes folder with the old one, it stops working.

IPod, iTunes won't work with each other

I have spent the last 2 days trying to update my "new" nano. The first few times I synced it up no problem. Now that I've spent a small fortune on new music, the nano and iTunes won't work together at all.
First, I have the most up-to-date version of iTunes. Next, I had the software update 1.1.3 for the nano all ready to go when I plugged it in. I hit the install new software button and dear god, if the nano didn't crap out and iTunes lost it and gave me a 1436 error. I had to disconnect the nano and reconnect. I tried several times, but finally gave up on updating the software.
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I'm at a loss here and not in the least bit happy with this thing.

Problem solved. The harddisk was formatted and Windows and iTunes re-installed. Hopefully this problem won't appear very soon.

ICal Crashing after startup; iTunes won't work

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My iCal calender (desktop) crashes upon opening every time. I reinstalled Tiger (from "not for resale discs" supplied by Apple). It did not fix the crashing; I still can't use iCal. Now, iTunes won't work with this installation of Mac OSX.
I deleted iCal and reinstalled the OS again and I have the same results. Coincidentally, this crash happened after I upgraded to the iPhone 3Gs.
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You will not lose your files. This may help:
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ITunes won't load, it says Quicktime was not found. QuickTime is required to run iTunes.

iTunes won't load, it says Quicktime was not found. QuickTime is required to run iTunes. Please uninstall iTunes, then install iTunes again. I have done this several times and it keeps showing me that Quicktime is unavailable even though I redownload it every single time.

Try this
https://discussions.apple.com/message/16022028#16022028

ITunes won't open due to Quicktime error

I recently updated iTunes, and iTunes won't open. It says
"Quicktime version 7.0d0 is installed, iTunes requires Quicktime version 7.1.3 or later. Please reinstall iTunes."
Well, I tried redownloading iTunes and just the latest Quicktime, but I keep getting the message.
I tried clearing my temp files but nothing else will work. Do I have to uninstall iTunes completely, and if so, what do I do about my library?

"Quicktime version 7.0d0 is installed, iTunes requires Quicktime version 7.1.3 or later. Please reinstall iTunes."
let's try swapping out your QuickTime again. we'll take a few additional explicit precautions this time.
head into your Add/Remove programs. uninstall QuickTime.
Next, we’ll manually remove any leftover program files and folders.
1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
2. In My Computer, open Local Disk.
3. Open Program Files.
4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
5. Navigate to C:\Windows\system32\.
6. Remove the files QuickTime.qts and QuicktimeVR.qtx.
7. Restart your computer.
next, we'll get a fresh copy of QuickTime into your PC by doing a repair install of itunes.
switch off antivirus and antispyware applications prior to the repair install.
go into Add/Remove and select itunes. click "Change" and then click "Repair".
if the repair install goes through okay, restart the PC and try launching itunes again. does it launch properly now?

Itunes won't work anymore...even with reinstall

Hello everybody, I hope you can help. I am working from a laptop which had itunes installed AND working with no problems for more than a year. All of a sudden itunes won't load. I have uninstalled, reinstalled, done a system restore...all to no avail. Can ANYBODY shed light on this? The message I get when I try to open itunes says "itunes has encountered a problem and needs to close" I am hoping some of you have had this problem and have a workable solution. Thanks!

hiya!
Rachyl's right about checking for malware. but you might also have some damage to your existing QuickTime caused by malware. (sometimes i've seen this message show up after people install Ace Mega Codec Packs too ... that does funny things to QT 7.0.3 and 7.0.4.)
try to open your QuickTime. does it launch properly, or do you get an error message?
if you get an error message, the first thing we'll try is a careful standalone QT 7.0.4 reinstall.
download and save a copy of the QT 7.0.4 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
Quicktime 7.0.4 Standalone Installer
if that install goes through okay, does your itunes launch properly again?
(if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any.)
love, b

Itunes won't work, neither does Quicktime

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