Itunes wont connect to store!

Question

Hey,
Iv recently downloaded itunes for the 1st time as my partners just upgraded to an iphone4. I seem to be having trouble connecting to the itunes store Iv tried everything thats been suggested and what iv read on google but nothing seems to be working! Iv also tried switching the firewall off and that didnt work, im becoming very fustrated lol nothing seems to work. Can anyone help? Without it working my partner cant use his new phone!
This is what the itunes diagnostics says:
Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
Dell Inc. Inspiron 1010
iTunes 10.4.0.80
QuickTime 7.7
FairPlay 1.12.20
Apple Application Support 2.0.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.2 (333.2)
Gracenote SDK 1.9.1.485
Gracenote MusicID 1.9.1.102
Gracenote Submit 1.9.1.133
Gracenote DSP 1.9.1.43
iTunes Serial Number 0013ACA0084075F8
Current user is an administrator.
The current local date and time is 2011-08-12 19:45:32.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel(R) Graphics Media Accelerator 500
**** External Plug-ins Information ****
No external plug-ins installed.
The drive D: HUAWEI Mass Storage Rev 2.31 is a USB 1 device.
iPodService 10.4.0.80 is currently running.
iTunesHelper 10.4.0.80 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {0670F1F5-865F-4C79-9D40-602D0698C249}
Description: Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:02 1970
Lease Expires: Thu Jan 01 00:00:02 1970
DNS Servers:
Adapter Name: {DA4719E7-2A53-47A3-9514-3CAA932D3CD2}
Description: WAN (PPP/SLIP) Interface
IP Address: 178.98.133.54
Subnet Mask: 255.255.255.255
Default Gateway: 178.98.133.54
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers: 149.254.230.7
149.254.192.126
Active Connection: T-Mobile UK
Connected: Yes
Online: Yes
Using Modem: Yes
Using LAN: No
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Basic connection to the store failed.
An unknown error occurred (-50).
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-08-12 06:52:12.

Answer 1

I have the same problem and tried this fix.  It didn't work out.  I ran diagnostics and this is what I am getting:
Microsoft Windows 7 x64 HomePremium Edition (Build 7600)
Hewlett-Packard HP Pavilion dv7Notebook PC
iTunes 10.4.0.80
QuickTime 7.7
FairPlay 1.12.20
Apple Application Support 2.0.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver1.57.0.0
Bonjour 3.0.0.2 (333.2)
Gracenote SDK 1.9.1.485
Gracenote MusicID 1.9.1.102
Gracenote Submit 1.9.1.133
Gracenote DSP 1.9.1.43
iTunes Serial Number001BAF1003DFC660
Current user is not an administrator.
The current local date and timeis 2011-08-18 18:02:14.
iTunes is not running in safemode.
WebKit accelerated compositingis enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., AMD M880Gwith ATI Mobility Radeon HD 4200
**** External Plug-insInformation ****
No external plug-ins installed.
iPodService 10.4.0.80 (x64) iscurrently running.
iTunesHelper 10.4.0.80 iscurrently running.
Apple Mobile Device service3.3.0.0 is currently running.
**** Network Connectivity Tests****
Network Adapter Information
Adapter Name:        {E112DE4B-D95B-413C-9910-0DF84CCBCBCA}
Description:            Atheros AR9285 802.11b/g/n WiFiAdapter
IP Address:             192.168.0.2
Subnet Mask:          255.255.255.0
Default Gateway:    192.168.0.1
DHCP Enabled:      Yes
DHCP Server:         192.168.0.1
Lease Obtained:     Thu Aug 18 17:49:25 2011
Lease Expires:       Thu Aug 25 17:49:25 2011
DNS Servers:         192.168.0.1
                                205.171.3.25
Adapter Name:        {266E4A35-7AC5-425D-AAA6-F37179191079}
Description:            Realtek PCIe FE Family Controller
IP Address:             0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:      Yes
DHCP Server:        
Lease Obtained:     Wed Dec 31 17:00:00 1969
Lease Expires:       Wed Dec 31 17:00:00 1969
DNS Servers:        
Active Connection: LAN Connection
Connected:             Yes
Online:                    Yes
Using Modem:        No
Using LAN:             Yes
Using Proxy:           No
SSL 3.0 Support:     Enabled
TLS 1.0 Support:     Enabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in WindowsFirewall.
Connection attempt to Apple website was successful.
Connection attempt to browsingiTunes Store was successful.
Connection attempt to purchasingfrom iTunes Store was successful.
Connection attempt to iPhoneactivation server was successful.
Connection attempt to firmware updateserver was successful.
Connection attempt to Gracenoteserver was successful.
Last successful iTunes Storeaccess was 2011-08-18 18:01:16.
I tried running as an administrator also and that doesn't fix the problem.  ***** I am not the only one having this issue.  Apple support has not been helpful.  Any help would be appreciated.
Thanks
Meghan