ITunes wont load at all, BEX error?
Hiya, Not sure whats happened but my iTunes wont open at all. I am getting this error
Problem signature:
Problem Event Name: BEX
Application Name: iTunes.exe
Application Version: 10.5.2.11
Application Timestamp: 4ee0844d
Fault Module Name: QuickTime.qts_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4e13b9ba
Exception Offset: 62cf1040
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
I did notice a previous thread and looked in the sysWOW64 folder and there are no Quicktime folders in there so not sure if thats right or not :/
Fault Module Name: QuickTime.qts_unloaded
Fault Module Version: 0.0.0.0
Interesting. I think an iTunes version 10.5.x ought to be able to launch without having a QuickTime.qts on the system. So the problem report might be lying to us in this instance.
It might be best to swing into general principles mode and try working through the following document:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
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Does iTunes.exe persist in the task manager or disappear again quickly. This can be a clue to the cause of the problem.
If iTunes persists this points to either firewall blocking or a damaged configuration file.
Try briefly turning off your firewall to see if iTunes will launch. Otherwise the link I will give at the end tells you how to delete the configuration file.
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It is a good idea to scan your PC for viruses and spyware, as malware can cause problems.
Apple article on troubelshooting launch problems:
XP version
http://docs.info.apple.com/article.html?artnum=302856
Vista version
http://docs.info.apple.com/article.html?artnum=305491
If the things I suggested above don't wiork, try working through the whole article.
All this is on the assumption that your Quicktime is working normally. I am a bit worried that you have been installing and uninstalling different versions, it just complicates the issue. -
Itunes Wont Load. [Major Quicktime Error]
My Itunes wont load.
Its saying a quitime error.
Exact Message-
"Quicktime failed to initialize. (Error -2096)
Quicktime is required to run itunes. Please reinstall itunes"
Ive download itunes four times, and quicktime three times.
I have no idea what to do.
Help?
*Edit-Also, when im on quicktime, and i click an itunes icon to launch it, it even says i dont have quicktime.
Please help people.
Message was edited by: Rawwrz
Message was edited by: Rawwrz+"Quicktime failed to initialize. (Error -2096)+
+Quicktime is required to run itunes. Please reinstall itunes"+
Even though you're getting a different error message, try heading into the iTunes compatibility tab, as per the following document. (Make sure that none of the boxes in there are checked ... having any box in there checked, not just the compatibility mode box itself, can cause problems.)
iTunes for Windows: How to turn off Compatibility Mode
Does that help with the iTunes launch? -
My itunes wont load and just says error
I try to load up my itunes store and it just come up with (we could not complete your itunes request. An unknown error has occurred (0x800B0101)
Hello sazybaby,
I found a couple of articles that might help with the issue you are experiencing with the iTunes Store.
If you are getting a white screen when accessing the iTunes Store, I recommend reviewing this article:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123
If you are still not able to access the store or are getting a different error than just a white screen, I recommend the following article:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
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Sheila M. -
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Error Signature
AppName: itunes.exe AppVer: 8.0.2.20 ModName: unknown
ModVer: 0.0.0.0 Offset: 0000b77d
Message was edited by: sharpie515New error...
Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 11.0.4.4
Application Timestamp: 51a8f09f
Fault Module Name: StackHash_a033
Fault Module Version: 6.1.7601.18205
Fault Module Timestamp: 51db9710
Exception Code: c0000374
Exception Offset: 000ce753
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: a033
Additional Information 2: a0333fa7ac3d28c1c2f3bbd7857ce00c
Additional Information 3: 3952
Additional Information 4: 39526c3254612457735d7372d47c18fd
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Try the following:
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http://support.microsoft.com/mats/Program_Install_and_Uninstall
Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.
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it may be necessary to remove all traces of iTunes, QuickTime, and related software components from your computer before reinstalling iTunes.
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Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
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some preliminary questions aimed at narrowing in on possible culprits.
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(a) launch perfectly fine?
(b) fail to launch with an error message? (if so, what does it say?)
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if it helps at all...
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