ITunes wont open, cant uninstall, cant upgrade, cant reinstall. please help

recently, itunes decided not to open. no error message, no computer lockup, just not open. so when i tried to reinstall via add/remove programs, the installer opened, and acted normal, said it was validating install, then when it got to removing old program, it froze and a windowsey-looking error message popped up saying that "the feature you are trying to use is on a network resource that is unavaliable" "click ok to try again or enter an alternate path to a folder containing the installation package 'itunes.msi' in the box below" [dropdown+browse button]. the dropdown lists 2 file paths one being in the temp files in mydox and the other being in some application cache files in some system folder. neither works.
please help! im stuck! i have tried uninstalling, reinstalling, repairing, downloading the most recent and trying to install that, and even downloading an older version, and i all get the same error message.

a windowsey-looking error message popped up saying that "the feature you are trying to use is on a network resource that is unavaliable" "click ok to try again or enter an alternate path to a folder containing the installation package 'itunes.msi' in the box below" [dropdown+browse button]. the dropdown lists 2 file paths one being in the temp files in mydox and the other being in some application cache files in some system folder. neither works.
with those symptoms, let's try the following procedure.
first, head into your Add/Remove programs and uninstall your QuickTime. if it goes, good. if it doesn't, we'll just attend to it when we attend to itunes.
next, download and install the Windows Installer CleanUp utility. use it to clear any existing itunes and/or QuickTime installation configuration information from the PC.
Description of the Windows Installer CleanUp Utility
next, use the the following document as a guide for manual removal of leftover itunes and quicktime program files:
Removing iTunes and QuickTime for Windows
now try another itunes install. does it go through properly this time?

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