Itunes wont open, not a quicktime problem
i have looked everywhere, tried everything. My quicktime will open but my itunes wont. i click it and my curser stalls like it is about to open but never does. sometimes that white agreement box flashes but goes away without a chance to read or click it. please help! also because i didnt have itunes for so long i got desperate and tried yahoo, but i have a video ipod and somehow yahoo changed the format of my ipod so now i have nothing in movies. and all the shows and movies previously in my ipod are now only sound/song files under artist/album/etc. im hoping once i get itunes back it will straighten everthing out.
Windows XP
hi k3kristaaa!
i have looked everywhere, tried everything. My quicktime will open but my itunes wont. i click it and my curser stalls like it is about to open but never does. sometimes that white agreement box flashes but goes away without a chance to read or click it.
hmmmmmmmm.
you're actually getting an odd mix of symptoms here for an "error-message-free" itunes launch suppression.
the "flash" of the license screen is associated with Qoologic adware. but if you had that, your quicktime shouldn't be launching.
with the Norton Internet Security 2005 launch suppression problems, folks can sometimes get their QT to launch, but that isn't typically associated with the "flash".
so i'm going to doublecheck a few things before proceeding.
(1) are you getting an error message or no error messages whatsoever? if you're getting an error message, let us know what it says. include error message numbers if you're getting any.
(2) have a look in your TEMP directory. typically to do that you'll need to adjust your view settings on the PC. for instructions, see the "Empty your Temp directory and restart" section in this document:
Trouble installing iPod, iTunes, or QuickTime software in Windows
... do you see a seven character filename with a .tmp extension in there? the first three characters will be letters. the last four will be numbers or the letters A through F.
(we're checking here for a W32.Pinfi infection, which can produce error-message-free itunes launch failures with an erratic mix of symptoms.)
love, b
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