Itunes wont recognise iphone 5 after io6 update
have tried re installing itunes, re starting both the phone and the computer
Done. For what ever reason. I didn't change anything but it works now
Similar Messages
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ITunes crashes on iPhone after installing update 3.01
After installing update 3.01, iTunes won't work properly. iTunes starts up, plays a number but crashes after a while. My guess is, that this happens while the iPhone performs other tasks simultaneously (like retrieving e-mail and such). Are there other people with the same experience?
Update: looks to be a memory-problem (?). When I start iTunes and choose to play the firts album/number directly (without using coverflow), it works fine. For a while at least, until my mail is checked again: iTunes crashes again.
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iPhone 5s model A1457.
I have two Windows 7 64 bit laptops, one has iTunes 11.4 running, the other has the latest iTunes 12.0.1
iOS was 7.something and I stupidly tried to update overthe air to 8.1.2
Something went wrong and it is stuck in recovery mode.
Recovery screen (iTunes logo + cable picture) lasts only for a couple seconds before it turns off.
Cable seems to work because it worked for other iPhones I have used.
If I open iTunes, connect the cable to my laptop, then connect the other end to my phone, the phone turns on and then goes to the recovery screen.
iTunes does not recognise the phone.
Since I cannot do anything else with the phone, it will turn back off in a couple seconds.
Already reinstalled itunes the proper way (uninstall programs in order - restarted laptop - reinstalled)
Checked device manager. I believe the phone should appear under "portable devices" or something but "portable devices does not appear in device manager.
Also, I believe there is supposed to be something under "Universal Serial Bus controllers", but I can't see anything related to the phone.
Tried using different USB ports, but that doesn't work. (also note: unplugging the cable from the phone all turns it on and shows the recovery screen for several seconds before turning off)
Did something that involved turning off itunes, disabling then enabling apple mobile support (or something like that), then turning iTunes back one - didn't workI somehow managed to fix it.
Solution:
It seems that iTunes could only recognise my phone if I plugged it in a certain way.
With the phone in one hand, I used my other hand to hold the cable (with thumb+ side of index finger) just under the head of the usb end.I then pushed the cable in (towards the phone). Without bending the cable, I slowly adjusted my hand till it worked. I knew this worked because I heard the notification sound from my pc.
This wasn't an issue of getting the right cable because I have used other cables which worked on other phones but not mine (this leads me to believe the port (hole) of my phone is slightly deeper than usual. that said i usually dont have this problem of needing to push the cable in to get it to work. I do however have a problem of getting cables that work (which could be relevant). My trusty one (which isnt actually trusty) works if i move it about and orientate it in a way that it works i.e. its very tempermental
well anyway....
Knowing all this, I held the phone in my armpit (to free up a hand), and again reoriented the hand holding the usb cable while pushing in towards the phone such that it worked (heard the notification sound from my laptop). with my other hand I started the process of restoring the ios on the pc.
NOW I HAD TO BE CAREFUL. If I moved out of position (even a little bit) the phone would disconnect and the restore would fail, so I had to painstakingly stay in position for the whole restore process. It took about 4 attempts but I succeeded in the end. You should watch out, even if itunes is still "extracting" the ios file my phone could still disconnect (i would only know if it disconnected when i get a failure message after it finishes extracting). i had to hold still throughout the extracting, the iphone checks, the actual iphone restoring process (where you see the loading bar on the phone) etc. after the extracting period, the notification sounds my pc makes when i plug something in went off occasionally which worried me, but i still kept still and in position throughout till i succeeded. so you cant necessarily trust the sounds completely
The restoring my backup process was not as painstaking. I plugged everything in, wiggled the cable a little till i could see my phone in itunes, then just restored the backup easily.
my hand aches from holding the cable for so long but i have succeeded in the end. I don't believe I have ever seen advice like what I have mentioned on the internet so i hope this will help everyone who seem to have tried everything without success -
New itunes wont recognise iphone
recently had a virus on my computer so i wped everything. Re-installed itunes but now my phone wont sync because itunes doesnt even detect that its plugged in. Also will everything on my phone get wiped as the new itunes has nothng on it yet as i cleaned my whole system after it was infected. Please somebody HELP!
Yes, your iphone will be wiped.
Use your backup copy of your computer to put everything back on your computer.
You can try reinstalling itunes on top of the current itunes to address the recognition problem. -
Itunes wont detect iphone after factory restore
hello, i had to restore my iphone to factory settings because all my apps would not open. Has been doing this for awhile now. I did the restore, and now when i turn it on,it has an itunes logo and the connect wire shown. Itunes doesnt even detect that my iphone is there. I want to restore from backup, but it wouldnt let me so i had to do the whole restore. What do i need to do to get itunes to detect my iphone? i have lots of data that i cant lose.
ThanksOk ... I found the solution. If you view the driver details for the iPhone when plugged in, you will see (at least in my case) that the iPhone is using Microsoft Drivers, not Apple ... this apparently was the issue.
To fix, I downloaded the latest iTunes, I then -extracted- (not installed) the file ... then within the extracted items, there were more .msi files, I extracted all these also.
After extracting, view your iPhone in device manager, click properties, then driver ... update the driver, when asked choose to Browse for folder. Choose the parent folder that you extracted all items to ... Windows should now discover the correct iPhone driver and install.
Don't know if that will work for everyone or not, but it seemed to do it for me. -
Camera is detected but itunes wont recognise iphone- driving me batty!
Hi- please help- I am, ready to throw the phone at the wall!
I have:
Iphone 3GS, Itunes 10, Windows XP.
I have not yet updated to IOS4.
I can transfer pics to the pc, so I assume the usb etc is all good.
I open itunes and my phone does not show in the list.
I have tried every troubleshooting thing I could find-
I have reinstalled itunes.
I have changed cables.
I ahve turned off, rebooted etc. many times-
Nothing works- it has been happening for a while now...
I am not incredibly techy- but can follow instructions
Please help! I am over it!http://support.apple.com/kb/TS1495
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Help, Itunes wont recognise Iphone 4s
When I connect my Iphone 4s to my PC iTunes doesnt recognize it. I followed a lot of tutorials online but when I try to install the Apple Mobile Device USB Driver it gives me a code 37 error. I have no idea what else to do, can anyone help me?
Try Here > http://support.apple.com/kb/TS1538
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my iphone 6 wont turn on after i updated it and it doesn't work to restore it in itunes. what should i do?
Hello ole-gunnar,
Thanks for using Apple Support Communities.
If your iPhone is unresponsive after updating your iOS version, then I'd like you to please follow the troubleshooting below.
If you see a black screen
You might need to charge your device before it can turn on. Plug in your device and let it charge for at least 10 minutes (20 minutes for iPad), then try turning it on.
You should see a battery icon while your device is charging. If you continue to see a black screen, reset your device. If your device doesn't respond when you press buttons
Your device might not return to the Home screen when you press the Home button, wake from sleep when you press the Sleep/Wake button, slide to unlock or power off, or it might appear frozen. Try these steps:
Restart your device.
If it still doesn't respond, or if it doesn't turn back on, reset your device.
If your device gets stuck during startup
When starting up, you might see the Apple logo or a red or blue screen for a long time, or your device might restart again. Try these steps:
Make sure that you have iTunes 12 or later on your computer.
Put your device in recovery mode.
When you get the option to restore or update, select Update. This will reinstall iOS without erasing your data.
Get more help
If you still need help after trying the steps above, contact Apple Support.
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
Cheers,
Alex H. -
I have updated my laptop , iphone and ipad to ios7 ans 11.1, Itunes wont' recognise either peice of equipment, cannot sync a thing, any suggestions?
only http://support.apple.com/kb/ts1538. also check the lightning to usb cord.
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My iphone doesnt show up in my itunes. It shows up when i plug it into another laptop. Similarly, when i use someone else's iphone, that shows up in my itunes. Obviously my itunes wont recognise my iphone. Please help
Hello ashbyy123,
Thank you for using Apple Support Communities.
For more information, take a look at:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
2. Check the USB cable
3. Verify that Apple Mobile Device Support is installed
4. Restart the Apple Mobile Device Service
5. Verify that the Apple Mobile Device USB Driver is installed
6. Check for third-party software conflicts
Have a nice day,
Mario -
I am trying to back up my new iPhone after downloading/updating iTunes with iCloud. I get this message: The required file was not found or has a permissions error. Correct this permissions problem and try again, or deauthorize this computer if the permiss
how do I find the file and replace it or install it?I'll reload it tonight when I get home...basically, I bought a new iPhone and downloaded some new medical apps. also had to download an update for iTunes into my mac laptop so I could access iCloud (which was NOT on my prior iTunes software)
When I synched my new iPhone with the newly downloaded iTunes, I registered my iphone and tried to "back it up" to iCloud and the message indicating that "the required file was not found or has a permissions error...." popped up.
How do I correct the permissions error, or...am I able to do this somewhere? Or...how do I find the file that is missing?
Dr. Bob001 -
My (iTunes) playlist cannot be re-synched to my iPhone after I updated it. I synched it to a newly named playlist with most of the original songs (3.6G) but it will only load a fraction of them now. How can I get them all back on my iPhone?
My (iTunes) playlist cannot be re-synched to my iPhone after I updated it. I synched it to a newly named playlist with most of the original songs (3.6G) but it will only load a fraction of them now. How can I get them all back on my iPhone?
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I lost photos in my iphone after i updated it by wireless also i don't have back up in itunes so please what i have to do to restore the pictures and note the contacts and app still available.
What computer do you have?
What operating system is it running?
Allan -
Frozen iPhone, After failed update. Help !
After i tried to update my 4s to 7.01 ? (Latest update anyway) it crashed and now my iPhone is frozen with the connect to iTunes sign.
I tried all the tricks by holding down the buttons and so on nothing worked, iTunes wont recognise it,
Any body any ideas ?Try these articles
Windows:
http://support.apple.com/kb/ts1538
Mac:
http://support.apple.com/kb/ts1591 -
itunes not recognising iphone 3GS. iphone is in a loop of searching..with image of connector to "itunes" on screen. Very frustrating - please help
Check first if your iTunes is up-to-date. If it's updated, try using a different cable or try plugging it to a different USB port.
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