Itunes wont recognise ipod and ipod not playing!!

My ipod is being recognised in windows but not in itunes. When i connect it a message pops up to say that problems have occured and to scan and fix them but when i do it says no problems were found yet it still doesn't pop up in the sources in itunes. My Ipod also wont play. It appears to be playing but status bar doesn't move and there is no sound. Iv tried resetting, reinstalling and updating but no luck. Also tried restoring in disk mode but it wont let me do that either. Apple told me to try a different usb cable and a different computer but nothing has worked.. Any ideas would be greatly appreciated!! Please help!!

mine is also not being recognised by itune i am investigatingbthe screen resolution on the setup pageon i tunes which does not fit screen and has no enter button to initiate

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