Itunes wont recognize I-pod

Hello,
I recently just bought a I-pod nano(3rd generation) and everytime i plug my I-pod in the computer it wont come up in itunes but shows under my computer and a message comes up called _IpodService Module_ saying that i-pod service module has ecountered a problem and needs to close.we are sorry for the inconvience. and then asks me to send the problem to microsoft.
someone please help i've been trying to figure this out since monday!
P.S. on the questions were it asks my model and os i realy wasn't sure if i got the model right

Sorry about the delay.
Do you have Symantec security software installed on the PC? (Such as a Norton of some description?)
If so, it may be worth running a LiveUpdate (in the interests of picking up the updates described here):
FAQ: Upgrading to Windows XP Service Pack 3 or Windows Vista Service Pack 1 with your Norton product installed
... and then trying the Symantec automated tool discussed here:
Problems occur after installing Windows XP Service Pack 3 or Windows Vista Service Pack 1 with a Norton 2008 product installed

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