Itunes wont startup and getting exception errors

So, here I am with my brand spanking new ipod touch 4 gen and very excited, that is until.... I realise something's wrong, very wrong.
I download the new version of itunes ontop of my old version, and try to start itunes and get this error:
"The exception unkinown software exception (0xc0000409) occured in the application at location 0x01aa3335", so I tried the below and still get the same error:
* uninstalling anything itunes related & reinstalling
* uninstalling anything itunes related using Revouninstaller & reinstalling
* deleted temp drive (as per support page)
* reconfigured using msconfig (as per support page)
* cleared my recycle bin and rebooted machine numerous times
I need help and don't know what I should do next..... anyone?

Can you reinstall iTunes and then post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

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