ITunes wont update/Delete/Install
Whenever I try to update iTunes I get an error message from windows saying 'iTunes64.msi' cannot be found on my computer, I have tried to remove all of iTunes through control panel but the error also comes up then.
Anyone else had this issue?
Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?
Similar Messages
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This is a nightmare! I have had issues with each Itunes update on Windows 7, 64 bit Operating System and each issue has been different. With the recent update I got the following message "Could not open key: UNKNOWN\Components\ random string of letters and numbers. Verify that you have sufficient access to that key, or contact your support personnel."
I have done the following based on previous discussions;
1. Removed all Itunes components from my system following the Apple troubleshooting then tried to install new version;
2. Conducted a Regedit as per https://discussions.apple.com/docs/DOC-3581, but the "Installer Folder" at step 8 isnt there.
3. Ran a windows installer repair programme but no Apple products show up in the list.
Any other ideas? I am about to give up and move to a Windows based device and software.2. Conducted a Regedit as per https://discussions.apple.com/docs/DOC-3581, but the "Installer Folder" at step 8 isnt there.
Can you post a screenshot of the left-hand column of your regedit screen showing the area you'r looking at for the "Installer" branch, please? Include all of the regedit screen, including the left-hand column. Save the screenshot to an image file, and insert the image file in a reply by clicking the wee camera icon at the top of the reply window. -
My itunes wont update it says i need to find a alternate path to install package but the package is not there
Which particular .msi file does the message say cannot be found? (Several different .msi files might be mentioned in this context: itunes.msi, bonjour.msi, AppleSoftwareUpdate.msi, etc.)
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Itunes wont update on windows 7, ipod wont read on itunes
Hi, itunes wont update on windows7, and after unsuccesfull updates (several) now my ipod wont read on itunes, it does show up on windows as a driver, have researched this a lot ,getting weary now..have deleted affliliated apple files etc , reinstalled , have several issue messages, one warning was , please download manually , go to tools and download? how do i do this? cant find a toolbar for this download? please help.
had to upload this version of itunes 10.3.1.55, but it doesnt recognise my new ipod touch , is there a version except for the latest itunes that will read my ipod touch 4.3.5?Did you check your security software settings? iTunes for Windows: Troubleshooting security software issues
Here's some more : Trouble installing iTunes or QuickTime for Windows -
Itunes wont sync with iPhone 4 as saying needs a newer version of iTunes, But iTunes wont update
Is bringing up an error message
Could not open Key
Unknown components
Any ideas of a fix?
ThanksTry the following user tip:
"Could not open key: UNKNOWN\Components\[LongStringOfLettersAndNumbers]\[LongStringOfLettersAndNumbe rs]" error messages when installing iTunes for Windows -
ITunes wont update from 11 to 11.0.1 on Vista
iTunes wont update from 11 to 11.0.1 on Vista.
After accepting T&C i hit the 'install I1 item' button. It then attempt to shrink and the instantly expandes again asking me to hit the install button again. Reboot has no effect. Any idea?Use a different browser.
Or download directly from here: http://support.apple.com/kb/DL1614 -
Another Itunes wont update discussion
Running Windows Vista ( i believe service pack 2 ) and itunes says that it cant use my phone because it is out of date. i attempt to update and it wont update. it will say that the software is up to date. itunes will continually freeze and crash and its getting quite frustrating because i cant pull my photos from my phone so i can make room for the latest software update for my phone
lisalowe wrote:
itunes wont update ...
As you have supplied zero details...
Start by looking here > http://www.apple.com/support/itunes/install/
If your issue is not covered here... Post back with more details. -
MY itunes wont update my podcasts. I go to the podcast websites and i see there are many new versions available but my itunes wont update.
can anyone help
I have tried to reinstall itunes and fix permissions.
all updated versions and osx also latestIf you are subscribed to them try going into the Podcast preferences menu and make sure that you have the option set to Check for New Episodes and when they are available to automatically downlaod them.
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It is hooked up to good wifi and it is updating apps and not updating it just says waiting and it wont update or install anything while it is doing that how do I get it to stop updating?
Fix iPhone Apps Stuck "Waiting" During Installation
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Itunes wont update firmware on i phone
itunes wont update firmware on ihpone 3g running 4.2.1 version
Connect iPhone to syncing computer using USB cable.
Start iTunes on syncing computer.
Follow prompts from iTunes to upgrade. -
Itunes wont update track names even when purchased from itunes
my itunes wont update track names even when purchased from itunes
Update them to what?
Are they not correct as purchased from iTunes?
I seriously doubt that the track names are incorrect in the iTunes store and when downloaded to your computer. -
Itunes wont update, uninstall or reinstall
so everything was fine, i had my iphone 4s and my sony vaoi laptop and then one day it tells me to update my itunes. so thats what i did, it was running the install and then a error came up saying that 'The feature you are trying to use is on a network resource that it unavailable' then underneath it gave me the option to go browse for where it was. it seemed to have disappeared only when the installation came about because when i quit it i found it in the exact same place that i looked when it gave me the option to 'browse'. for a month this was going on and i tried to fix it every time it offered me the installation but then it said my iphone couldnt connect to itunes anymore because itunes is not updated but how the heck do they expect me to upddate it when it just disappears?! i havent been able to update music on my phone anymore which is very annoying because that is one of the main reasons i got my iphone4s. then i looked up my problem on the internet and this person gave me a link and said uninstall itunes and reinstall it. it was called 'revo pro uninstaller' i thought it was going to work because it said it had uninstall everything to do with apple so i shut down my laptop to leave it rest. i opened it up the following day and there apple was again. for days i tried to uninstall everything to do with apple but it just wont go away. the same message as 'The feature you are trying to use is on a network resource that it unavailable' then underneath it gave me the option to go browse for where it was' and then it said 'the older version of itunes wont uninstall please contact your technical support group' when i tried to uninstall it or reinstall it on my laptop. to be honest apple, samsung are looking alot of a heck better. i have never been so annoyed with a company in my life. please get your act together.
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
PLEASE ! itunes wont update ipod
itunes wont automatically update my ipod touch 2nd gen so i need the file it is running on 2.2.1 HELP !! PLEASE !
- What version iTunes is installed on your computer?
- Are you sure you have a 2G iPod? See the following for identification:
http://support.apple.com/kb/HT1353
- If you have a 1G model you can get the latest iOS (3.1) via:
http://support.apple.com/kb/HT2052
You may have to use another browser to get the sublink to properly work. -
I have windows xp, a 5th generation ipod with itunes 7. when i plug the ipod into the computer it shows up in the itunes devices column i click on it and instead of loading the ipod controls thing it just says itunes store and trys to connect to the itunes store. I leave it alone for a while and it just stays that way. What can i do?.
2.)it's been doing that for a while but when i could get it to open up the ipod controls that regulary appear it would automatical sync the ipod but it will only sync the music. so i would go in a tell it to sync the videos and pictures from a diffrent file, I would then go to file, sync ipod. updating ipod do not disconnect would appear in the itunes bar uptop. It would wait a minute then it would tell me "error -50 (or error 50)could not update ipod. an unknown error as occurded." then a second error message would appear and tell me "disk could not be written to or read from." Help please. (don't mind spelling mistakes)okay, we'd better try enlisting some additional technical help then.
we'll get a crash log from itunes, and send it to so someone who can interpret crash logs. (it may take a few days before you get a response.)
Typically, you'll need to configure Dr. Watson on your PC in order to generate crash logs. Windows start menu -> Run. Type in "cmd". Hit return. At the prompt in the command line window that comes up, type in
drwtsn32 -i
And hit return.
This will create crash logs in Documents And Settings\All Users\Application Data\Microsoft\Dr Watson\. There'll usually be a file in here called "drwtsn32.log"
prior to collecting the itunes crash log, delete any existing crash logs in there. (we want to make sure we send the correct crash log.)
generate the crash, collect the crash log, and send it to this email address
in the email:
(1) state the precise version number of itunes that you're using, the version number of your ipod updater, the software version on your ipod, and the model of ipod you're getting the crash with:
iPod: How to find software version
Identifying different iPod models
(2) include the URL to this thread so that the person who gets the email has some context, but also give as much information about the context of the crashing as you can.
love, b -
ITunes wont uninstall or Install.
When i go to uninstall itunes it isnt in the list of programs that can be uninstalled. And when i downlaod iTunes it runs the installer but when it get to the end of the installation process, i get a message that says that the current version of iTunes cannot be removed. and when i get into itunes it gives me error messages saying that iTunes components will not run. After all of the error messages iTunes will start up and it gives me the option to install the current version of iTunes, but when i run the installer it gives me a message saying that the iTunes software update has been corupted. when i go to the list of programs that can be modified it has the option to repair the iTunes software update program. i repaired it and it still does the same thing, i tried as itunes says and manually tried to update iTunes and it still didnt work. so i tried manually removing it but there wasn't and files under iTunes or Apple Computer that could be modified. I also turned on hidden files but there was nothing in the files. But yet the iTunes icon is still there and it starts up with the chain of error messages.
What cani do to fix this. i want to remove itunes and re-install it. is there anyway that i can do this?
Thanks for help that anyone can offer!Hi jakeblak,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Your post doesn't indicate what version of Windows you are using, so I've included the most referenced article for you.
Click on the link to see more details and screenshots.
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/ht1923
Cheers,
- Judy
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