Itunes wont update to 10.5 due to problem with windows installer package, any help?

Trying to update my itunes to the newest version 10.5 but stops and tells me "there is a problem with this windows installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."
so i tried to uninstall and download from site and still got the same error..
then tried a system restore to get my old itunes back and now the Itunes icon wont do anything...
Windows support wasnt much help either..
anyone? please?

the link from d6d24r94 who was the first person to respond fixed my problem. heres the link ---->
http://apple.com/itunes/download

Similar Messages

Has anybody had the following error while trying to download iTunes 10.5? There is a problem with Windows Installer package. A program required for this install to complete could not be run.

Has anybody had the following error while trying to download iTunes 10.5? There is a problem with Windows Installer package. A program required for this install to complete could not be run.

Go to "control panel" then "add or remove programs". Highlight "Apple software update" Choose "change" click "Repair" This should do the trick. Then download and install iTunes 10.5 again.

Tried to install iTunes 10.5 this morning but an error appeared saying "problem with windows installer package. A program required for this install to complete could not be run." Can someone please help

I tried to install iTunes 10.5 this morning but an error appeared saying "problem with windows installer package. A program required for this install to complete could not be run." Can someone please help

Firstly, are you installing iTunes for the first time or are you updating your current version of iTunes?
If you're installing iTunes for the first time have you tried redownloading the installer package? Perhaps the file you downloaded originally is corrupted...
http://www.apple.com/itunes/
If you've tried that, then try installing iTunes as your computer's administrator. To do this right-click the install package and choose "Run as administrator".
If you're updating iTunes to the most recent version try repairing the Apple Software Update program on your computer. It's under the add/remove programs.
1. Open the control panel
2. Open Add/Remove programs (called "Programs and Features" in Windows 7)
3. Navigate to "Apple Software Update" in the list and click on it
4. Click on "Change" then select "Repair" (or just select the repair option in Windows 7)
Once you repair this, try running iTunes and the update again.
Fingers crossed!

HT1349 Hi all,I have just purchased new iphone but have difficulty in completing the itunes download with message : problem with Windows installer package. A program run as part of the setup did not finish as expected.

Hi all,I have just purchased new iphone but have difficulty in completing the itunes download with message : problem with Windows installer package. A program run as part of the setup did not finish as expected.
Would appreciate help...its driving me up the wall!!

Perhaps let's first try updating your Apple Software Update.
Launch Apple Software Update ("Start > All Programs > Apple Software Update"). Does it launch and offer you a newer version of Apple Software Update? If so, choose to install just that update to Apple Software Update. (Deselect any other software offered at the same time.)
If the ASU update goes through okay, try another iTunes install. Does it go through without the errors this time?

Cant download itunes, because ' there is an error with windows installer package' please help?

cant download itunes, because ' there is an error with windows installer package' please help?

I am getting the same message when I try to install the latest version of iTunes, I am running on Windows Vista Home Premium. I have tried so many different things to try to correct this and have now completly unistalled it from my laptop..... Now I have no iTunes what-so-ever on it and still can't install it. I found an older versin of iTunes and it installed without any problems, but I can't access it because my library was created on a newer version! Talk about frustrated..... WE NEED HELP!!!!!

HT1926 (iTunes) Problem with Windows installer package?

(iTunes) Problem with Windows installer package? I try to install the new version of iTunes but get an error "Problem with Windows installer package. A Program required for this install could not be run." Can anyone help shed some light for me as to how to correct this? I have tried to install the program through Chrome, Explorer and FireFox but have had no success. I have included a screenshot of the error. Hopefully it's visable. Thank you for any help.

Found answer for anyone else curious. I love the apple community. Thanks guys for help!
https://discussions.apple.com/docs/DOC-3551

Trouble with itunes upgrade I receive an error message problem with windows installer package

I am trying to upgrade itunes. I am running windows vista 64. Everytime I try to upgrade I get an error that says Problem with windows installer package. Anyone know how to fix this?

No drivers in LowerFilters.
No drivers in UpperFilters.
Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.
I'd start with the following document, with one modification. At step 12 after typing GEARAspiWDM press the Enter/Return key once prior to clicking OK. (Pressing Return adds a carriage return in the field and is important.)
iTunes for Windows: "Registry settings" warning when opening iTunes

Unable to download apple updates due to problem with windows installer

I 'm unable to download updates on itunes, icloud on my computer because of problem with windows installer. How do I fix the problem?

because of problem with windows installer.
What's the precise text of the message, please? (There's a few different ones I can think of that you might be getting.)

Can't install itunes due to a problem with windows installer package

hello there i can't install itunes due to a problem with the windows installer package i found a page on this site (here is the link) http://docs.info.apple.com/article.html?artnum=304405 i done every thing on it and i still haven't been able to fix the problem i have tryed the following unstalling itunes deleteing the registry keys deleteing all the temp files disableing all anit-virus software and anit-spyware. runing cc clearner downloading a new installer for itunes and windows installer and the script thing. and trying to reinstall. nothing seems to work i don't know what else to do this is the error message i get when i try to install i tunes. "there is a problem with this windows installer package.
A program required for thsi install to complete could not be run.
Contact your suupport personnel or package vendor."
Please Help i would be most greatfull for any advise given
Message was edited by: Joe_TLC

I pulled my brains out trying to figure this bug out and I may have a solution for you.
All of it installed fine in my desktop, but a friend's laptop got the error you mentioned on quicktime, itunes, flash, officeXP and about anything else I tried to load for him.
If you look in: C:\documents and settings\<username>\Local Settings\Temp there will be an iTunes install log...open it in Notepad and see if it isn't exiting with a 1619 error while running msiexec.exe
If this is the case, this fix should work for you.
Seems some configurations of XP (and possibly Vista) aren't allowing full administrator rights to the account you set up when you installed XP (even though User Editor says you do have those rights.)
I read 2 MS articles and turned off simple file sharing, then gave ownership of the entire C: drive to the administrator. Logged the admin account off, logged his "admin" account in, and then gave rights to his personal directory to his account (c:\docs and settings\<username>)
Once I did that, every install that had previously errored out performed flawlessly.
The MS articles in question:
http://support.microsoft.com/?kbid=316309 (1619 error)
and
http://support.microsoft.com/?kbid=308419 (how to set special permissions)
Hope this helps!
Doc

Problem with Windows Installer Package.. during download of itunes... HELP!

I recently got an ipod touch for school, and we're using a computer with windows XP. we had itunes, but my brother didn't think we needed it so we deleted it. Now trying to install itunes 8, we're getting this message:
"There's a problem with this Windows Installer Package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."
There is absolutely no itunes files on the computer, though there's a version of quicktime that it won't let us delete, saying it can't be found, but it appears on the add/delete programs page.
Please help! I need to sync my itouch, but can't so I can't use half of the things on it! Thanks!

Go to 'Apple Software Update' in Add or Remove Programs icon in your Control Panel. Select Change, then Repair. Then rerun the iTunes installation.

When i try to install itunes i get the message 'there is a problem with the installer package' - how do i fix this?

also, I called apple support and they told me that it may be due to having uninsatlled itunes in the wrong order - but I never uninsatlled itunes. it just stopped working one day. I do recall that I had gotten a message that stated that quicktime had been uninstalled (maybe my 10 yr old had something to do with that). So, i attempted to reinstall itunes and I can't.... there's 3 ipods in the house, my classic, my wife's nano and my 10 yr old's itouch... we've been without itunes for a month now and I really would rather not fork out the $30 that apple wants for phone support. the touch and the classic were purchased last xmas, and the nano was purchased on mother's day - i shouldn't have to pay. Can any of you techies plz help???

Go to Microsoft website to fix install and Unistall problems. Click "Run now" from Fix it to remove all iTunes & related installer files:
http://support.microsoft.com/mats/Program_Install_and_Uninstall
Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.

ITunes x64 does not install in Windows 7. Shows that there is problem with windows installer package

These images below show the error message I retrieve. I downloaded iTunes 10.5 x64 Edition for windows from Apple Official Website. When I try to install, it shows me these errors. I even tried removing the old version iTunes, and installing this version. But still the same error occurs. Even used windows cleanup utility to remove all itunes and quicktime related files. Still the same problem occurs. I also noticed a difference in this installation compared to the previous ones. In the previous version installation a segment of Apple Terms & Conditions Agreement will appear. But in this installer package, as you can see in the images provided it does not appear. How to solve this? I've been trying to install this for nearly a month.

Nowadays people don't back up to CD/DVD. They get an *external hard drive* and copy over their entire iTunes folder, and whatever else they are backing up.
The advantages are (1) this method does not depend on iTunes's horribly unreliable burning capability (2) you can look at the external and see that the stuff you backed up is really there. (If you want to see an unhappy person, it is when they try to restore from CD/DVD and discover that it did not burn correctly in the first place.) (3) it lets you back up your other valuable files besides your music.

HT1212 I am unable to get our of a continuous cycle when trying to update or restore my iPad 2. Plug in to iTunes 12.0.1 (latest version). Click update, told can't update, have to restore. Restore fails with error 9. Any help appreciated.

When I tried to update my iPad I got an error 9. Now, I am unable to access my iPad. It is in a continuous cycle when I try to update or restore the iPad 2. Plug in to iTunes 12.0.1 (latest version). Click update, told can't update, have to restore. Restore fails with error 9. Any help appreciated.
Here's the cycle:
I plug in my iPad when “cable to iTunes shows on iPad screen. It says "Your iPad can't be updated, you must restore it to factory settings." That bad enough news, but it gets worse.
Click Restore
Extracting software…
Preparing iPad for restore
Waiting for iPad…
Verifying iPad restore with Apple…
(empty bar under the Apple logo…does not show any activity)
“The iPad “iPad” could not be restored. An unknown error occurred (9).”
Notes: I just upgraded to OS X Yosemite 10.10.1 on my iMac (27-inch, Mid 2011) in the last week. It’s the first time I’m tried to backup/update my iPad since the iMac update.
I swapped out the USB cable to a new cable and get the same results.
I also unplugged all other USB devices from the iMac and security on my iPad and still get the same results.
I find it strange that it shows no Serial number for my my iPad 2 when plugged in. It shows “Serial Number: n/a on the screen when it displays: “iPad Recovery Mode To update your iPad without erasing its contents, click Update. To restore your iPad to its factory settings, click Restore iPad.
I prefer to update my iPad, but it displays “Your iPad can’t be updated, you must restore it to factory settings. If you previously backed up the iPad, click Restore Backup after the restore process completes.”
It’s a continuous loop. I get the display on my iPad to plug in the iPad to iTunes, plug it in which ends after going through the above procedure saying an error occurred (9).
So now I cannot use my iPad. When I turn it on I get the display showing me to plug it into iTunes with the cable. Since this is the only option I have I plug it in and the loop begins.
Any advice would be appreciated.
Thanks!

Hello jaybearden,
Thanks for the question. After reviewing your post, it sounds like you are not able to restore the iOS device since you get an error 9. I would recommend that you read this article, it may be able to help the issue.
Resolve iOS update and restore errors - Apple Support
Check your security software
Related errors: 2, 4, 6, 9, 1000, 1611, 9006. Sometimes security software can prevent your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't preventing a connection to the Apple servers.
Thanks for using Apple Support Communities.
Have a nice day,
Mario

Why is itunes saying "there is a problem with this installer package. a program required for this install to complete could not be run. contact your support personnel or package vendor."

why is itunes saying "there is a problem with this installer package. a program required for this install to complete could not be run. contact your support personnel or package vendor."

Go to START > ALL PROGRAMS > Apple Software Update. If it offers you a newer version of Apple Software Update, do it but Deselect any other software offered at the same time. Once done, try another iTunes install
If you can't find ASU, go to Control Panel:
XP - Add n Remove Programs
Win7/Vista - Programs n Features
Highlight ASU, click change then Repair.

Having trouble trying to install itunes 10.5. Receive message saying 'There is a problem with this installer package. A program required for this install to complete could not be found. Please contact product vendor'

Having trouble trying to install itunes 10.5. Receive message saying 'There is a problem with this installer package. A program required for this install to complete could not be found. Please contact product vendor'

Managed to get the installation sorted. Go to Control Panel, and where you have a list of all installed programs, repair all the Apple/Itunes related programs. Installation worked fine after that. Hopefully it helps you out too!

Itunes wont update to 10.5 due to problem with windows installer package, any help?

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