Itunes works for 1 Ipod, doesn't recognize another Ipod

My nephew has an Ipod touch, and it is not being recognized by Itunes. I have an Ipod touch and when connecting it to his computer, it is recognized. I've gone through the steps and tips available on the support page, but I am not sure what else to do. I am guessing the problem is not with Itunes since it recognizes other Ipods. The closest Apple store is 3 hours away. Any suggestions???

I used 2002 outlook and my IPHONE would not sync my contacts or calendar even from the start, so I moved my contacts to outlook express. It synce fine with express. I also upgraded to the lastest itunes before I sync'd my phone. Ive read that the sync program and iphone are only compatiable with outlook 2003, 2007 and yahoo.
If you can get 2002 to work let me know because express has no calender and I really need that, I may have to buy 2007 soon, just for the calender

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    The curtain has been pulled back on iPhone 4, and the list of new features is massive: There's multitasking (finally!), a refreshed interface, and literally hundreds of other changes, all coming this summer. Here's the rundown.
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    iPhone OS 4.0: The Best New Features
    The iPad won't get the 4.0 upgrade until Fall of this year, a few months after the iPhone does. So, you'll be able to multitask on your dinky little iPhone before you'll be even be able to listen to Pandora and check your email at the same time on your giant iPad.

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