ITunes6 and QT7 Installation Problems (Error 1402)

Question

I have had many problems since trying to install iTunes 6 and QT7. I was getting error message-3, so I tried to download the stand alone QT7, as these pages have suggested. I received the following error message when I tried this:
"Error 1402. Could not open key: HKEYLOCALMACHINE\SOFTWARE\Applce Computer, INc.\QuickTime\ActiveX. Verify that you have sufficient access to that key, or contact your support personnel."
I clicked OK and the following message came up:
"Error:-1603 Fatal error during installation. Consult Windows Installer Help (MSI.chm) or MSDN for more information."
How can I access the HKEY... listed above to correct whatever needs to be corrected so that I can regain my iTunes?
Thanks for all suggestions!

Answer 1

Hi Theresa,
After much trial and error, I think that I found a solution. Try this:
I must say that I am not a pc wizard and I don't know the technical reasons for why the following worked, it just did! So if there are any pc geeks out there, be sure to chime in. Anyway, this is what I did. First uninstall QuickTime if you do have it on your pc. If not, just go to the next step:
Go to START, then RUN. Type in regedit and then click OK. Your REGISTRY EDITOR should open. You should see HKEYLOCALMACHINE in the scroll down menu on the left, with a small box to its left. Make sure that the inside of the box has a negative sign - this will open up the next set of subfolders. Next, make sure that the subfolder, SOFTWARE, has a negative sign in the small box to its left. Next, make sure that there is a negative sign in the box next to the subfolder entitled, Apple Computer, Inc. You'll see at least three subfolders: iPod, iTunes and QuickTime. Click once on the QuickTime folder until it is highlighted and then delete it. You will be asked if you want to delete QuickTime and its subfolders. Click ok and then close out the Registry Editor.
Next, download the stand alone QuickTime 7 at this link (you may have to cut and paste this link to open this website):
http://www.apple.com/quicktime/download/standalone.html
When you download the stand alone QT7, you may get a couple of error messages (I did), but if you repeatedly click ok (like I did), the QT7 player should load with no problems (like it did for me).
Again, I am no pc geek, but this worked for me and I have gained access to iTunes6 (with video capacity) and my complete library is intact. Nothing like trial and error!! Good luck -- I hope this works for you!