Itunes64.msi missing from computer now itunes will not update and don't know what to do

my itunes on my computer will not update ever time i try to update it tells me that the itunes64.msi is missing and i don't know what to do. My itunes account will let me on but the minute that i try to get on the store it stops working. What can i do to fix this should i delete itunes and reinstall

Take a look at this user provided tip. This should help with iTunes and Windows installation and update problems. Troubleshooting issues with iTunes for Windows updates

Similar Messages

  • HT1923 My itunes will not update, and i got a message saying that MSVCR80.II is missing from my computer.  Try reinstalling.  When i try, i get Sevic apple mobile device failed, verify your priveledges with ignore, retry and abort. Still wont download.

    My itunes will not update.  I get a message that is saying that MSVCR80.II Is missing from your computer,   Try reinstalling to fix this problem.  So when i tried to reinstall, it says itunes was not installed correctly.  Please reinstall error 7 (windows err 126)  Then when i tried to reinstall i get this....Service applemovile device failed to start.  Verify that you have sufficient priveledges to start service...the I see  abort, retry and ignore....when I hit retry, it sill fails and i get the same message again.  How do I fix it?  Will I lose all my music if I delete it all and reinstall itunes?  I haven't tried that yet.

    Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
    Remove all of these items in the following order:
    iTunes
    Apple Software Update
    Apple Mobile Device Support (if this won't uninstall move on to the next item)
    Bonjour
    Apple Application Support
    Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
    The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
    Please note:
    Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
    HT1925: Removing and Reinstalling iTunes for Windows XP
    HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
    tt2

  • ITunes erased my library(!!?!), I put everything back and iTunes is now saying my iPhone 4 is not synced to my library any more. This also happened with my iPod Touch and now iTunes will not update, resync and put all my music back.

    I have never used another computer to sync my phone or ipod too. I do not want to lose everything. I am quite frankly at the end of my rope and thoroughly regret the fact that I am stuck with an iphone 4 for 2 years.
    Someone, anyone...help??!

    Sounds like you've taken the wrong course of action after a missing library error. Ideally you would have just restored a backup at the first sign of trouble.
    Each iTunes library contains a unique ID that is also recorded in any device that syncs with it. After your rebuild the two IDs won't match so iTunes will try to treat the devices as "new".
    Empty/corrupt library after upgrade/crash
    Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
    See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
    When you get it all working make a backup!
    Alternatively, for each device...
    You should be able to transfer your purchases into a newly authorised library, backup the device, recover any non-store purchased media with the tips in  this post from forum regular Zevoneer, (skip this if you've already got all the media) then restore the device from the backup you just made. That should  preserve all your data and switch the assocation of the device to the new library. I've had positive feedback on this method from other users but I've never had to test it personally.
    tt2
    Message was edited by: turingtest2

  • Moved library and now iTunes will not update

    I moved my library to a thumb drive because it was getting too big for my harddrive.  This worked without fail until I filled up that drive, too.  I got a bigger one and moved everything there. This was about a month ago.  Everything was working fine until this morning when iTunes prompted me to update.  The update will not install because it is apparently trying to access the no longer extant E drive.  iTunes is now on F. 
    I am running Windows 7 64 bit.
    This is my first post to a forum and I am not terribly tech savvy so I apologize in advance for any misunderstandings.

    Option 1 - The entire iTunes folder is on drive F:
    Press and hold down shift as you launch iTunes, keep holding until asked to choose or create a library, click choose, browse to the iTunes and open the file iTunes Library.itl inside it.
    Option 2 - Only the media folder is on F:
    Press the WinLogoKey+R on your keyboard.
    Type in Diskmgmt.msc and press enter.
    Right-click on drive F: and select Change Drive Letter and Paths...
    Click Change and change it to E: - if something is already using E change that first to G: or H: or...
    iTunes should now work.
    In either case, get another disk and start backing up.
    tt2

  • Itunes really not working and i dont know what to do.. help

    ive searched all over and cant find solution to this... i installed itunes and clicked on ipod in itunes, clicked register later, then i scanned througgh the ipod agreement page and clicked agreement box and clicked save but the page remains the same even after saving and I think that's why I can't put music on my ipod. I went ni some options thing and it said i can't put my music to any ipod, because even if it recognizes the ipod it can't be used until the agreement page is accepted.. help please... someone

    You're probably not seeing the OK button on the Licence Agreement. TRy this;
    You're probably using XP so go to the control panel and open Displays.
    Then, click on the settings tab.
    Change the Screen resolution to 1024 by "whatever" and apply the changes
    Click yes to the message and then ok.
    Open itunes and let me know if you get by it.
    Frank

  • SW upgrade wiped out my iTunes library and also now iTunes will not launch

    I just completed the recommended Sw upgrade for iTunes and now iTunes will not launch and my iTunes library is TOTALLY EMPTY.
    Clearly, I am NOT A HAPPY CAMPER. I have lost a substantial investment of $$ and time in losing my iTunes library - so Apple should be paying me for my loss.
    I need help, can you, will you help me?  I want my iTunes library back and I'd like to reinstall the previous version of iTunes, because it worked fine.
    Barbara Bowen
    Apple, 1983-1993

    You don't say which versions so we don't know to which version you wish to revert.  Reverting won't get back your library anyway, if it is truly gone.
    Have you checked if your library is truly gone?  Have you looked in the iTunes folder and the media folder inside of it?  The library has two main components, all the media files for the individual tracks and the iTunes Library.itl file which give them the structure you see in iTunes.  Sometimes iTunes just loses track of the library file which can be re-linked, and what's really important anyway are the media files.
    If the library is truly gone you can restore it from the backups you make of your computer.  Backups are a responsibility of any computer owner ever since computers were invented.  If you don't have backups then it may be possible to redownload items purchased from the iTunes Store.
    I know I have glossed over some of this but it's not worth going into details on how to do all the different things until we know precisely what it is that needs doing.

  • TS1717 Started a software update this morning which didn't work.  Now Itunes will not open at all.  I get the following message."The program can't state becasue MSVCR80.dll is missing from your computer."

    Started a Itunes software update this morning which didn't work.  Now Itunes will not open at all.  I get the following message."The program can't state becasue MSVCR80.dll is missing from your computer."

    There are a couple of options that I know of to fix the issue.
    One is listed in this thread - https://discussions.apple.com/message/24606478#24606478 - and involves uninstalling iTunes and related components and then re-installing iTunes.  You will need to read the instructions in the thread to see the correct uninstall order.
    Second option is use System Restore to set your system back to a date prior to the iTunes update.  I did this before finding the thread mentioned above.
    Not sure exactly what the problem is but I know, after a search, that MSVCR80.dll was indeed already installed on my computer. 
    Message was edited by: karivers

  • Accidentally deleted bonjour from my computer.  iTunes will not open.  Help Please.

    Accidentally deleted Bonjour from my computer.  iTunes will not open.  Running Windows XP. Help please.

    Uninstalling and then reinstalling your iTunes should also get your Bonjour reinstalled.
    For the reinstall, use an installer downloaded from the Apple website:
    http://www.apple.com/itunes/download/
    ... or you could get it back via your Apple Software Update for Windows.
    If you'd prefer not to uninstall iTunes, try the following procedure.
    Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
    http://www.apple.com/itunes/download/
    Download and install the free trial version of WinRAR:
    http://www.rarlab.com/
    Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
    Go into the folder and doubleclick the Bonjour.msi (or Bonjour64.msi) to do a standalone Bonjour install.

  • TS1363 itunes will not update on my computer and now wont detect my ipod. it says i have to contact an addministrator. what do i do?

    itunes will not update on my computer and now wont detect my ipod. it says i have to contact an addministrator. what do i do?

    Hi enp518,
    Welcome to Apple Support Communities.
    We have some information in this article that may be helpful:
    Trouble installing iTunes or QuickTime for Windows
    http://support.apple.com/kb/HT1926
    To install iTunes or QuickTime software, you need to be logged in as an administrator on the computer. If you're not sure if you have administrator account access, you may find this Microsoft article helpful:
    Windows 7: How do I log on as an administrator?
    Otherwise, refer to the Help documentation from Microsoft, contact your IT department, or visit support.microsoft.com for more information.
    Best,
    Jeremy

  • HT204406 i purchased music from itunes and now itunes will not open on this mac.  is there a fix for this?

    i purchased music from itunes and now itunes will not open.  how do i get it back?? 

    Hmmm. There's a couple of things that might be going on with that one.
    Let's try an uninstall and reinstall of QuickTime first.
    If you're using XP, head into your Add or Remove Programs control panel. Select "QuickTime", click "Change" and then click "Remove".
    If you're using & or Vista, head into your Uninstall a program control panel, select QuickTime, and then click "Uninstall".
    You can get QuickTime back either via Apple Software Update (in your Start menu go "All Programs > Apple Software Update" ... QuickTime should appear in the "New Programs" section), or by downloading a QuickTimeInstaller.exe from the following location:
    http://support.apple.com/kb/DL837
    Does your iTunes launch properly now?

  • Just installed security update 2014-002, now Itunes will not open. Have rstrated but no change, need help to fix, please

    Just installed security update 2014-002, now Itunes will not open, I have rebooted twice with no effect, I don't know what else to do to get my itunes back. Need help please

    Believe I've firxed my problem, at least, ITunes is now working again. I followed the information provided from a couple of posts on this thread, (1) re restarting with command-s held down; did it twice, made no differerence; (2) manually re-installed the Security update; no difference; each time restarting, no effect; (3) shutdown the computer; I did for 35 minutes, upon restart, ITunes is back to normal, seems to be working fine. Turning the computer off must clear the cache?

  • I just finished installing 11.3 and now iTunes will not run.

    I just finished installing 11.3 and now iTunes will not run. I have uninstalled itunes and resinstalled several times. Now when I attempt to start iTunes i get the following two error dialogues:“The procedure entry point ADiAdID_AcquireMatchSlotIfNecessary could not be located in the dynamic link library iAdCore.dll. and was not installed correctly. Please reinstall iTunes. Error 7 (Windows error 127)

    Hi Greybeard1955,
    Welcome to the Apple Support Communities! I understand that iTunes is not opening after uninstalling and re-installing it. When iTunes is uninstalled on a Windows computer, all of its components must be removed as well and they must be removed in a specific order. Below is the article for uninstalling on Windows 7. I recommend uninstalling iTunes and all components in order and reinstalling fresh.
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    http://support.apple.com/kb/ht1923
    1. Remove iTunes and related components from the Control Panel
    Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:
    iTunes
    Apple Software Update
    Apple Mobile Device Support
    Bonjour
    Apple Application Support (iTunes 9 or later)
    I hope this helps,  
    -Joe

  • I just down-loaded your latest iTunes up-grade and now iTunes will not launch

    I just down-loaded the most current iTunes upgrade, and now iTunes will not launch. I ran my computer diagnostics and it indicated that the program was incompatable. What should I do from here?

    This page has some troubleshooting for problems when updating/restoring the iPad : http://support.apple.com/kb/ht4097

  • Had problem with laptop so reinstalled it now itunes will not sync on both laptops, it did before.

    Had problem with laptop so reinstalled it now itunes will not sync on both laptops, it did before to my iphone5 says cannot sync to 2 libraries until I reinstalled it did.

    iDevices can only be synched with one library.  However, you can sync successfully with more than one computer if each has a copy of the same logical library - the identifier that iTunes uses to determine which library is synced an iDevice is recorded within the iTunes database (the iTunes Library.itl file).  The best approach is to replicate your complete library (database, media, artwork, associated files) from one PC to the other.  When you reinstalled iTunes on your laptop it will, by default, have created a new library with a distinct id from that of your other machine.  Even if you copied all your media from one to the other, iTunes will still see the libraries as distinct with respect to syncing iDevices.
    If you have configured iTunes to organize your media and to copy files to the iTunes Media folder, then the complete library will be contained within (by default) C:\Users\username\Music\iTunes, with a structure of subfolders and key files like this:
    If this is the case, you can (with iTunes not running on either machine):
    Copy this iTunes folder from laptop 2 to laptop 1 (the one that's had iTunes reinstalled) - depending on the size of your library you can do this over a network, using a thumb drive, or an external (USB) hard driveNote this this assumes no media on laptop 1 that's not also on laptop 2 - if this isn't the case, there's a slightly different process to follow to ensure that this media is preserved and can be added to the "common" library
    Once the copy is complete, make sure that iTunes is using the correct library database by holding down SHIFT as you start iTunes.  When you see this prompt:
    select Choose Library..., navigate to the iTunes folder you just copied, select the iTunes Library.itl file you'll find there, and click Open.
    For future reference, you can use turingtest2's user tip on Backup your iTunes for Windows library with SyncToy for a suitable method to backup your library to an external drive - you can then, with care, use this to keep the copies of your common library in sync across your laptops.

  • Forgot the passcode to my ipad. When I went to restore it, it asked me if I wanted to update the software so I said yes. It then went into recovery mode, I'm guessing, with the connect to iTunes showing on the screen. Now iTunes will not recognize it??

    Forgot the passcode to my ipad. When I went to restore it, it asked me if I wanted to update the software so I said yes. It then went into recovery mode, I'm guessing, with the connect to iTunes showing on the screen. Now iTunes will not recognize it so I have no idea how to get it back! Help!!

    Then you will need to try restoring it once more:
    Placing your device into recovery (DFU) mode:
    Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
       1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the
           other end of the cable connected to your computer's USB port.
       2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds
           until the red slider appears, then slide the slider. Wait for the device to turn off.
                  * If you cannot turn off the device using the slider, press and hold the
                    Sleep/Wake and Home buttons at the same time. When the device turns off,
                    release the Sleep/Wake and Home buttons.
      3. While pressing and holding the Home button, reconnect the USB cable to the
           device. The device should turn on. Note: If you see the battery charge warning,
           let the device charge for at least ten minutes to ensure that the battery has some
           charge, and then start with step 2 again.
      4. Continue holding the Home button until you see the "Connect to iTunes" screen.
           When this screen appears you can release the Home button:
      5. If necessary, open iTunes. You should see the following "recovery mode" alert:
      6. Use iTunes to restore the device.
    If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
    Additional Information:
    If you have a problem getting into recovery mode then try: RecBoot: Easy Way to Put iPhone into Recovery Mode.
    Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.

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