Itunes64 won't install on my windows 64 laptop

I have tried for over 5 hours to get iTines64Setup.exe to install on my windows64 (Win7) laptop.  When I try install, it either fails or ends up installing iTunes32 instead.  When I plug in my brand new iPhone to sync to my Outlook, etc, I get an error message that I need to install iTunes 64.  also, Apple Mobile device fails to install as well.  see screen shots of eror messages below.   PLEASE HELP!
You can also tweet answers to @pfpcronin  thanks

Hello pfpcronin,
Thanks for the question, and welcome to Apple Support Communities.
It may be best to follow the steps in this resource as it may lead to a potential resolution:
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Thanks,
Matt M.

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