ITunes7 not recognizing Shuffle?

I have twice now tried to upgrade this XP system to iTunes7 from version 6.0.5. I will add that I had no problems with v6.0.5, and use an older 512MB Shuffle with this system. The Shuffle is running iPod software v1.1.4 (the most current).
Here is the bottom line: with iTunes6.0.5, the Shuffle works perfectly. It does not appear in My Computer and syncs with iTunes just fine.
When I install iTunes7 (and it updates the database, etc.) the Shuffle appears in My Computer as a letter drive and does not appear in iTunes. I have tried plugging it into a Mac running iTunes7 and it works fine.
I followed all of the instructions here:
http://docs.info.apple.com/article.html?artnum=93716
...and this would seem to be talking about the same thing. However, none of these actions did the trick.
I have successfully "retrograded" the system back to iTunes6.0.5 (I had a backup of the old library) and it works again just like before, syncs the Shuffle, etc.
It would appear to be a problem with the iPodService, though the service is definitely running.
iTunes7 looks great and I really want to use those new features. What to do??
Dell Inspiron 8600 Windows XP Shuffle (1st Gen), 3G 15GB iPod

I too have made iTunes7 work just fine on a Mac with my Shuffle. It is only this Windows XP installation that is not working in this respect.
BTW, I installed iTunes7 on my old Win2000 box (a true dinosaur) and it syncs just fine. So the issue is not universally reproducible.
While I am sure that Windows XP is not 100% healthy (it has not been reinstalled for over a year) I will bet that the next update fixes the issue - 7.0.1. Of course I should also blow away Windows and spend a day reinstalling to fix other problems, as Windows becomes inherently corrupted over long periods of use, but that is another story.
Apple doesn't suck any more than other software makers, and as a member of the software industry I can say that their stuff is generally well above par. That doesn't mean it's perfect and stuff like this happens to all of us when trying to make big changes.
Fortunately, rolling back to iTunes 6.0.5 is not difficult and works just fine, so the inconvenience is slight.

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Computer not recognizing Shuffle

Hi,
I went to plug in my iPod shuffle to load songs and iTunes won't pop up, and it seems that the computer is just not recognizing it.
I also tried it in my Windows computer, and I'm experiencing the same problem. I took it to the Apple store closest to me (unfortunately I didn't make a "reservation" - the guy did look at it though, and confirmed that it was not working properly).
All of the lights come on and everything so it's not like the unit is dead. I just purchased it in June.
Instead of going back to the store, is there a place where I can ship it for repair? Will Apple send me a box to put it in postage-paid?
Has anyone experienced this problem with their Shuffle?
Thanks!

Hello, Adam.
Is this what you're looking for?
iPod Service
srb

IPod Shuffle Not Recognized In Windows Or iTunes v7.0 - What Now?

Hello everyone,
I am having the same problem as many who have posted here. I have upgraded my software to iTunes v7.0.1.8. I also accepted the auto update for my iPod Shuffle - 512GB 1st Gen to v 1.44 (I believe). Of course, now my Shuffle is not recognized in iTunes and is only recognized in Windows for less than 5 seconds (as I have monitored it). I am listing below all of the actions I have taken today.
As none of these have worked, my question is now what? Does anyone have any other suggestions before I take the dreaded step of calling support? Any help is appreciated.
I am not happy with this upgrade issue at all. I expect much better from Apple.
Steps Already Taken:
1. Reset iPod.
2. Set Terminal Services to "Manual" and restarted my laptop PC.
3. Changed all USB Root Hub entries power management options to "Allow the computer to turn off this device to save power option" and rebooted.
4. Assigned my external hard drive a different letter as it was assigned to "E" and tech support documentation suggested I changed it - I changed it to "M".
5. I stopped the iPod Service via the Services and Application interface from My Computer/Manage, reattached the Shuffle, and started the iPod Service. The Shuffle was still not recognized.
6. I uninstalled iTunes 7.0.1.8, the Apple Software update and QuickTime. I deleted all temp directories; program files folders and all possible traces of all three pieces of this software. I also deleted my iTunes library. I reinstalled all of this software and re-built my Library. NONE OF THIS WORKED!
My 30GB Video iPod works fine and always has - it is only the shuffle for which I have this issue any only since the upgrade.
What do I do now? If no one has another fix, I will be forced to call Tech Support after an experience with them over a year ago I would almost rather throw this thing away!

qswh - I too cannot play the songs that are loaded on the shuffle. Additionally, I get a green & orange light when I plug it into a USB port and then I either get a blinking orange light or a solid orange light from there after.

TS1369 Hello! I have an Ipod Shuffle 2nd Generation and it is not recognized by my Windows 8 based laptop. An error message of 'USB device not recognized' is shown. I have the latest ITunes version installed, and tested the dock in other pc's.

Hello!
I have a problem connecting my Ipod Shuffle 2nd generation to my Windows 8 based laptop. The computer doesn't recognize the Ipod and issues an error message saying 'USB device not recognized'. I tried uninstaling ITunes(latest version) and all other Apple software and reinstaling it back again, checked my USB hubs in the 'Device Manager' section of the Control Panel, you name it.
I could really use some help solving this.
I've turned to the troubleshooting section in Apple Support but it has nothing concerning situations in wich the device isn't even shown in the 'My Computer' folder.
Help a brother out, will you???

Found a solution in another forum http://en.kioskea.net/forum/affich-63733-ipod-not-detected-on-computer (a few posts down).
It was for an IPOD so you can see those details in the link.
Found how to reset a shuffle and inserted it into these instructions - did not have to follow his last steps.
- Turn off computer.
- Plug Shuffle into usb.
- Then you must reset your shuffle
To reset iPod shuffle:
Disconnect iPod shuffle from the computer (if connected).
Move the switch on the iPod shuffle to the OFF position. Note that when iPod shuffle is off, the green stripe by the switch is not visible
Disconnect iPod shuffle from the computer (if connected).
Move the switch on the iPod shuffle to the OFF position. Note that when iPod shuffle is off, the green stripe by the switch is not visible.
- Start computer and it should install the usb driver for the ipod automatically.
- Your i pod will say do not unplug so don't. then open itunes and it will be there.
I did not have to do these thing below – did not get error message and shuffle was displayed in Itunes. / LMc
Just remember to not only eject ipod from itunes but stop usb.
Go to the program icons near the clock and right click the usb icon and "safely remove hardware" will appear and click it.
Stop it and select "apple ipod".

My iPod Shuffle 4th generation 2GB is not recognized by My Computer in Windows or under Devices in iTunes.

Everyone has the same problems. My iPod has been plugged in properly, I have followed all the support suggestions but nothing works. HELP PLEASE!

I have downloaded that utility but can not use it, as
when I plug the shuffle into the USB port, it is not
recognized by either computer I am using. I can not
reset or restore, because in order to do that the
computer would have to know the shuffle is plugged in
and it doesnt. I have tried this on two different
computers and get the same result, so I dont think
its a computer issue, its an ipod issue. I also used
to be albe to play the shuffle on the Xbox 360 and
now can not.
Just as a check, did you actually follow the THESE directions...EXACTLY?
Using iPod shuffle Reset Utility
1. Quit all running applications on your computer.
2. Open the iPod shuffle Reset Utility.
3. Connect iPod shuffle to a USB port on your computer. Do not connect iPod shuffle to a USB port on your keyboard or other non-powered USB hub.
4. Click the Restore button. If prompted, enter an Admin user name and password.
5. The restore process will start.
6. When it is complete, quit iPod shuffle Reset Utility and open iTunes to sync music to your iPod shuffle.

2nd Gen iPod shuffle is not recognized by iTunes or computer

I read the other posts about people's 2nd Gen Ipod shuffles not being rcognized by iTunes or their computer, but none of them seemed to fit.
I have had my iPod shuffle for less than a week. Last time I had my iPod connected to iTunes in the "Settings" section I clicked "Do not automatically open iTunes and synch with iPod" or something along those lines. I assumed this meant iTunes wouldn't always open when I plugged it in to charge it.
However, now when I plug it into my computer, iTunes does not recognize it and I get a message from my computer that there is a "USB Device Not Recognized" and the error message reads: "One of the USB devices attached to this computer has malfunctioned and Windows does not recognize it." It shows up as an "Unrecognized Device". I have tried plugging it into a different USB port, and I have also downloaded the "Ipod Reset Utility" to try to reset it to it's factory settings, in case that would allow it to synch up with iTunes again. This does not work. Does anyone know why this is happening, or how I can get iTunes to recognize my iPod again? Thank you!

Brand new ipod shuffle (2nd gen). When I plug it into the USB port, a "Disk Insertion" prompt warning appears with the message "The disk you inserted was not readable by this computer." The two options in the prompt window are 'Eject' or 'Ignore.'
Having read other message boards, I decided to plug it into a PC computer and re-formatted it with FAT 32 filing system, but the exact same thing still happens. My MacBook give me the same message when I plug the shuffle to the computer. iTunes does not recognize it that anything is plugged in either.
Any suggestions?

My new ipod shuffle (4th gen) is not recognized by my PC or itunes :(

just bought a new 4th generation ipod shuffle....downloaded itunes...but its not recognizing the ipod shuffle ("devices" not appearing on left column).....also, my computer (windows 7) is not recognizing it when connected...
ive tried re-installing itunes and re-starting my PC.....
should there be a light to indicate the ipod is charging...no light is appearing...
any ideas..pleeeease

Hello there baku_k,
It sounds like your iPod shuffle just isn't being seen in iTunes no matter what you do on your PC running Windows 8. Without knowing the exact troubleshooting you have done, I would recommend that you look over the troubleshooting steps in the following article to help you determine what may be happening, named:
Apple - Support - iPod shuffle - iTunes Troubleshooting Assistant
Thank you for using Apple Support Communities.
All the very best,
Sterling

Ipod nano and shuffle are not recognized by my computer or itunes

When I plug in the ipod, both the nano 6th generation and the shuffle, the device is not recognized by my computer or itunes. It will be recognized by my computer for a few seconds and then disappears. The device will show up on the right side of the screen in itunes but not on the left. The troubleshooter tells me it is a compatability issue. I have tried uninstalling and reinstalling itunes, i have turned off the compatabilty mode, nothing works.

What displays on the iPods screen when you have it connected? I assume you have tried another known working USB cable?
Is iTunes up do date on your PC (currently at 10.7)?
Have you tried connecting to another PC or Mac?
B-rock

Problems with shuffle gen. 2 not recognized by computer or itunes

Hello to all who may help me solve my problem.
I received a Gen. 2 Shuffle with 1GB several years ago, and used it over that time. It has lasted longer than 2 laptops and I hate to throw it away if it isn't fixed or the problem isn't solved soon.
I received a Win. 8 laptop as a gift two years ago, and now my laptop is not recognizing the shuffle. The laptop is an ASUS model.
Besides receiving the message "This device is not recognized by the computer," I researched and installed and uninstalled iTunes following all instructions I could find online. I have iTunes 11.3.
My biggest concern is the message I have after studying "hardware ids" in the device. It reads "USB\DEVICE_DESCRIPTOR_FAILURE". I have uninstalled all USB root hubs and rebooted several times.
It works fine on my sister's computer.
What steps would I take to fix it?
Thanks for any help.

I'm having the same problem (except this isn't a new shuffle).
How do I "restart" an iPod shuffle? I have it plugged into my MacBook Air via its dock but it's not recognized in iTunes. iTunes does recognize my iPad (under Devices). Yesterday the MBA recognized both devices. I tried it also on iTunes on my Mini but no go there either.
I've rebooted both machines. No go.

Ipod Shuffle not recognized by computer and iTunes and does not charge

I connected my iPod to my computer but for some reason, it is not recognized at all by the computer nor iTunes. It doesn't charge either. I have tried all the USB ports and since I have Windows Vista, I cannot use the Restore Utility thingy. I purchased my iPod about 2 years ago so a warranty replacement is out of the question. Since any choices have been kicked off, can anyone find a solution to my problem? TYVM pl0x

Time to replace it: $49 2nd Gen shuffle at online Apple Store...

IPod Shuffle not recognized on Mac or PC - Help!

So a freind of mine asked me to fix his iPod shuffle. He tried to fix it himself by plugging it into his Windoze PC and formatting it like a hard drive. I explained to him that it probably wasn't a great idea but at any rate, here we are.
I have access to a Mac Mini, and a PC both with the latest version of iTunes and the iPod Updater.
When I plug the iPod shuffle into either the Mac or the PC, it does not show up at all. It does show up in the Device manager of Windows as a Disk Drive but it's not accessible. It proceeds to peg the CPU at 100% and thoroughly bog down the PC. When I plug it into the Mac Mini, and run the iPod Updater, it tells me to "Plug in an iPod to update it." Problem is, the iPod is plugged in. This happens both on Windows and PC when I run the iPod updater.
Does anybody have any idea on what I should do to fix the iPod? I must admit, I've only had the Mac Mini for 1 day and my previous experience with the Mac OS was OS 8.6 on a 6400 so be nice :P.
Thanks in advance,
...tom

Hi,
Visit http://docs.info.apple.com/article.html?artnum=61711
if still the iPod shuffle is not recognized then take back from were you brought the iPod shuffle or visit http://depot.info.apple.com/ipodshuffle/
to setup a online service dispatch.

Ipod shuffle not recognized in iTunes

When I connect my iPod shuffle to my computer, it is recognized as a device (I can safely remove it under "safely remove hardware") yet it is not recognized as a drive. Also, it is not recognized by iTunes and therefore does not appear on the source list.
I am not having any of these problems with my iPod nano which I have tested after having the problems with the shuffle - I have the most current version of iTunes loaded and I am connecting the ipod through a high-speed USB port.
I am unable to restore the ipod software because it does not appear in my iTunes. Currently all of the songs I had on the shuffle the last time I was able to successfully connect it are still there so the shuffle isn't broken completely.
I have read through all of the applicable troubleshooting documents and none seem to specifically apply to my situation (i.e. it is being recognized by the computer as being connected but not as a storage device, etc...)
What should I do? Please help!
Thank you!
IBM Windows XP

Not sure exactly what you mean but here's a shot.
- Connect shuffle to computer, "safely remove hardware" icon in system tray has it under "USB Mass Storage Device"
- When I double click on "USB Mass Storage Device" there is an option to stop "Apple iPod USB Device"
I only know this b/c that's the only way I can disconnect it safely since I can't eject it from iTunes.
What I meant by it not being recognized as a drive is that when I connect my other ipod, it brings up a window for "drive E" in windows explorer as well as populates the nano in the source list within iTunes. This does not happen with my shuffle.
Does that make sense?

Replacement Shuffle Still Not Recognized In Windows Or iTunes

Hello everyone,
I was having the orange/green light issue and my 512MB shuffle was not recognized in Windows or iTunes 7.0.1. I contacted Apple and they replaced my shuffle - after I attempted all documented fixes and running the Shuffle Reset Utility.
I plugged the replacement in and received the message "xxx iPod shuffle cannot be updated. The required disk cannot be found." I found an article on how to remove some temp and application files. I did that and also ran "checkdisk" on my laptop and that error went away. The problem is now the shuffle is not recognized in iTunes or Windows once again. The shuffle did come up for less than 10 seconds as the "F" drive and then disappeared and could not be relocated.
Here is the real rub for me - I plugged the shuffle into my wife's laptop running iTunes 7.0.1 and it works just fine!! Since my laptop is my primary - this is still a major issue for me.
Does anyone have a fix for this? This has to be a Windows disk or driver issue.
Does anyone have a fix for this type of issue? It is obviously a Windows disk or driver issue.

First of all, try another port on your computer. Some ports are not connected direct to the motherboard and do not recognize the iPod as well as those that are. Reset the iPod each time you connect it to another port.
Then try with the iPod in forced disk mode.
Putting iPod into disk mode.
Still no joy, see these.
iTunes 7 doesn't recognize the iPod.
Your Windows PC doesn't recognize iPod</font color</a>.
iPod appears in Windows Explorer but does not appear in iTunes.
iPod does not appear in iTunes.
Fast user switching in Windows XP is not supported.
Strange iPod behavior.

Ipod shuffle not recognized in windows 7

I bought a new 2gb ipod shuffle 4th gen on friday, as my 120gb classic was stolen, and i have been having massive problems with it. Whenever I attach it to the USB port (tried in all 4) it only comes up with a box in the bottom right of windows saying "USB Device Not Recognized", and then nothing at all happens in itunes (which is up to date). To say I have taken it out of the USB port and put it back in 200 times would not be an exaggeration. After about 10 minutes, it was suddenly recognized and I managed to put a few songs from my itunes onto it, but then it got disconnected, and it was never recognized by the computer again. As I only managed to put a fraction of the songs I want on it, it is annoying that it won't work.
The ipod shuffle plays completely fine, I can listen to the songs I DID manage to put on it. I have also tried everything on another computer with itunes and the same thing happened. Every other USB device I own has worked on it, and I have unplugged everything to see if or not it conflicts, and it makes no difference with the shuffle. As the shuffle plays fine, I can only imagine it being a problem with the cable, but for a brief time it worked in itunes perfectly, so I am unsure.
Any help would be massively appreciated. but at this rate I will be taking it back to argos.
I have tried practically everything in all the support and troubleshooting guides, tried using the shuffle in 2 seperate computers, and the shuffle is most definitely plugged in all the way!

Hello Erickson Gudelano,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/ts1369
Best of luck,
Mario

Brand new Shuffle - not recognized in Windows or iTunes

I just got an iPod Shuffle 1Gb for Christmas (today). Followed all the instructions installing software, etc. Plug in the iPod - the light on the front flashes orange. Does not show up in My Computer, Device Manager or iTunes.
Uninstalled iPod and iTunes software, rebooted, installed latest iPod and iTunes software downloaded from website. iPod still not recognized and still flashes orange when plugged in to a USB port. Tried several different USB ports - no change.
Rebooted again (more than once).
iPod is fully charged.
iPod has been reset.
I can't restore it, because even the iPod software doesn't recognize it.
My USB ports are fine - digital camera and external USB hard drive still work when plugged in to the various ports. Unplugged all other USB devices and iPod still wasn't recognized.
All my friends love their iPods. This is my first one. I have to say... I'm not impressed.
As I said, this was a gift, so I don't have a receipt for it, and there isn't an Apple store near me. And I think having to pay $30 to send it back to Apple so they'll replace it with a "new, used or refurbished" iPod is bullsh*t.

I had the same problem today.
What I found is that during the install routine, the Shuffle was not formatted. I went through Windows Explorer (right click on "Start" and choose "explore"). My computer found the shuffle as a removable media, but when I tried accessing it (clicking on the drive while in explorer), I got a message saying that it wasn't formatted. So, I said yes to the prompt to format it and as soon as it did, iTunes saw it and started the rest of the install routine. I had to restart and replug in the device, and it seems to be working great.
I don't know if this will help you out, but it is worth a try.
Merry Christmas
Shuffle Windows XP Pro
Windows XP Pro

ITunes7 not recognizing Shuffle?

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