Ituneshelper.exe causing repeated BSODs
Hi. I have recently been experiencing a number of BSODs which WinCrashReport is identifying as being caused by ituneshelper.exe.
Has anybody else experienced this issue and how can i go about finding a solution for this.
Regards
Perhaps try a complete uninstall/reinstall of iTunes and related software components, as per the following document? (That should swap out all the ituneshelper.exe componentry.)
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
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Have you tried running without overclocking?
Richard -
my itunes will not open! is giving me error7(windows error 1114) RUNING TIME ERROR, PROGRAM FILES\ITUNESHELPER.EXE R6034 An application has made an attempt to load the C runtime library incorrectly. I must contact the application support team for imformation and i tried downloading itunes like 10 times and is saying the same thing. Please help! i need to sync my ipads and ipods thank you!
Follow the instructions of tt2 given in https://discussions.apple.com/thread/5822086
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Hi
I have tried to research these problems I am getting, but have not been able to resolve them.
1st is the above DDE Server Windows iTunes.exe - entry point not found.
This only occurs when I try to start iTunes.
if I click ok , several times, iTunes will start but slowly.
If at any time I have to reboot my computer I get
iTunesHelper.exe - the procedure entry point asl_add_log_file could not be located in the dynamic link library ASL.dll
if I click 3 times OK it goes away.
To this end I have uninstalled iTunes and rebooted my machine then gone to iTunes web site and downloaded the latest version.
Installing it but still get the same errors on reboot and trying to run iTunes
Anyone any ideas please.
I have a self build PC it has an Intel core 2 quad Q6000 @ 2.40GHz
Ram 4.00GB
32bit OS
Windows 7 Ultimate SP1
Firewall - Zonealarm
Virus - Zonealarm
Thanks in advance
Steve
Message was edited by: Ybslik
Message was edited by: YbslikTaken at face value, you're having trouble with an Apple Application Support program file there. (Apple Application Support is where single copies of program files used by multiple different Apple programs are kept.)
Let's try something relatively simple first. Restart the PC. If you're using Vista or 7, now head into your Uninstall a program control panel, select "Apple Application Support" and then click "Repair". If you're using XP, head into your Add or Remove Programs control panel, select "Apple Application Support", click "Change" and then click "Repair".
If no joy after that, try the more rigorous uninstall/reinstall procedure from the following post. (If you've got XP, although the procedure is for Vista and 7, just read "Computer" as "My Computer", read "Uninstall a program control panel" as "Add or Remove programs control panel" and assume the system is 32-bit, and you'll be doing the right things.)
Re: I recently updated to vista service pack 2 and I updated to itunes 10.2.1 and ever -
Runtime error R6034, itunesHelper.exe and the missing library MSVCR80.dll
I made the mistake of upgrading to the new version of itunes and I appeared the following errors:
- Runtime Error R6034 on ituneshelper.exe
- Library MSVCR80.dll not found
- Error 7 (windows error 126)
I tried to install and uninstall as they say apple forums, I researched on my own restoring records, and review it with MicrosoftFixit which is also a solution to the problem but none of the options mentioned above solves the problem. I'm about to format my pc, but I read it in 3 forums that solution does not help. Lords of apple, what's going on with you? Sorry forgot to mention that since I restored settings to my pc that was 1 month ago and nothing happened.
I have windows XP
250 gb hard disk
1 gb RAM
Thanksfirst disable your antivirus (you can re-enable later)
go to start, right click on computer and choose properties - note if you have 64 bit or 32 bit operating system
then make sure all users on the computer are logged off
log into admin user (if yours isn't already one)
then uninstall in this order
itunes
apple software update
apple mobile device support (if it won't go - support.microsoft.com/fixit - skip step 1 and go to step 2 - click install or upgrade software or hardware - then scroll down to the bottom of step 3 and click run now next to Fix problems that programs cannot be installed or uninstalled - basically tell it you want to manually tell it want you wantto do and then choose to uninstall and choose apple mobile device - if it freezes or stops around the end then just quit it and relaunch control panel and the apple mobile device should be gone)
then continue to remove
bonjour
apple application support
then restart computer
click start - left click on computer - double click on c drive
double click on program files
make sure the itunes, ipod, and bonjour folders are gone - if they aren't select them, then right click and delete
if you are on 64 bit
complete the steps for program files and then also do program files x86
if you had to delete any of those folders manually restart again afterwards
for 32bit os - go to www.apple.com/itunes and download new itunes
for 64bit os - support.apple.com/kb/DL1615 and download the 64bit version of itunes for windows
this will resolve any issues related to the update
NOTE - this will not touch your playlists or media files - your songs are not saved in the itunes application itself those are in a different folder in your music folder -
iTunes will not start on my PC. I get a runtime error from the Visual C++ runtime library when iTunesHelper.exe is started. The message states the application attempted to load the library incorrectly. How is the problem to be resolved?
Click here and follow the instructions.
(99035) -
My ituneshelper.exe is using a lot of memory.
My ituneshelper.exe is using a lot of memory. I-tunes is not running and my I-pod is not attached.
Is there anything I can do about this? Can I stop this from loading at start-up and only load when I open I-tunes?
If so .. how???The best thing to do is uninstall iTunes and install turn to him, but another look from thedownload page do not you reinstall the exe you have already installed ahy maybe youriTunes installer is in bug
-
I keep getting the same runtime error when I've tried to upgrade to the latest version of iTunes. Have also tried to access iTunes support and it tells me I don't have the latest version of Internet Explorer so I can't get to them. Frustrating because I just upgraded to IE 11. Have followed directions to uninstall and have tried to delete the files manually but I get a message saying they can't be deleted.
Error I get is:
Program C:\Program Files (x86)\iTunes\iTunesHelper.exe
R6034 An application has made an attempt to load the C runtime library incorrectly
Please contact the applications support team for more info.
Appreciate any help I can get!Hi there yphillip,
I would recommend taking a look at the troubleshooting steps found in the article below.
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
-Griff W. -
get the following message when trying to download iTunes, " program C:\program files (x86)\itunes\ituneshelper.exe" R6034 attempt to load the C runtime library incorrectly, any help or experience with this?
Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
(99280) -
I keep getting a runtime error, tried reinstalling itunes still doesn't work. R6034 ituneshelper.exe. Any ideas on what to do?
Hi Hamshow,
Thanks for using Apple Support Communities. This article has steps you can take for the error you're seeing:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Cheers,
- Ari -
I have found that iTunesHelper.exe is not running on my system even though it is listed in msconfig as well as in the registry "run" key. Everything I can see indicates that it should start automatically. My wife is having the same problem on her machine. The iPod itself is set to start iTunes automatically, and if I start iTunesHelper.exe manually, then connect the iPod, iTunes will start automatically, as expected. The mystery is why doesn't iTunesHelper.exe start automatically at windows startup? All other msconfig listed startup programs start automatically, as they should, but not iTunesHelper.exe
Anyone having this issue?
Thanks,
Philhi DJ Bis!
i'm a bit sketchy on the precise details myself. but there is some information (well ... a tiny bit) given here:
Background processes installed with iTunes 6 for Windows
love, b -
Ituneshelper.exe uses 50% cpu
I walk into the room and my wife is playing her games on Pogo. I hear the dell fan running like mad and ask her how long it has been running so loudly. She says for over an hour and it won't stop. I look at task manager and see ituneshelper.exe is using 50% of the cpu.
Any ideas on how to fix this?Ok, stopped iTunesHelper and then ran iTunes and quit iTunes: everything is now behaving. (I'm not even seeing iTunesHelper in the Processes tab when I open iTunes now.) Odd? I've also just restarted and run iTunes without any any spike in CPUs by iTunesHelper as well. ??? (Tentative cheers!)
When I first upgraded to 7.5, iTunesHelper was immediately using major CPUs, even after I closed iTunes (but not of course after ending the process). I restarted the computer and opened iTunes (and had to reinstall missing files) and ran into the same CPU situation, which seemed to be upon opening the program if I recollect.
I'll post again if this issue has not resolved (as it currently seems to be). Thank you, thank you!! -
How do I prevent iTunesHelper.exe and iPodService.exe from start-up?
How do I prevent iTunesHelper.exe and iPodService.exe from starting every time I boot my PC. I want them to start only when I start iTunes.
Thanks!
Dave
St. LouisHi,
iChat version through from version 2 to version 6 allowed you to choose whether to Save Transcripts of iChats.
It was a setting in the App Menu > Preferences > Messages pane.
In Messages beta this now longer happens and "Saving" is obligatory.
By default the Chats are stored in a folder called iChats and this is normally in the Documents folder. (they are still called iChats in Messages).
In addition Messages Beta also stores some iMessage info in the Home Folder/Library/Messages
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[b]httpd.exe causing reference error[/b]
Hello Everybody,
We are having problems with iPlanet Web Server version 4.1. We have installed this on Windows 2000.
We are getting "httpd.exe causing reference error" at the time of booting of the machine as well as at the time of starting the web server.
We tried numerous times uninstalling and re-installing iPlanet 4.1 after clearing the registry. We even tried formatting the hard drive, set up Windows 2000 and installed iPlanet 4.1.
But, nothing works and keep on getting the same error...
KIndly someone get me the solution ASAP as we are working on time bound application.
Sincerely appreciate your time and efforts in advande ...You may be running into this if you are using Pentium 4 machine:
http://sunsolve.sun.com/pub-cgi/retrieve.pl?doc=fsunone%2F7724&zone_32=pentium%204&wholewords=on
Try disabling the JIT first as suggested in this article and see if it helps. To disable JIT, add the following to jvm12.conf files of the instances:
java.compiler=NONE
Hope it helps.
Thanks,
Manish -
Ntkrnlmp.exe causing BSOD randomly
Recently we have been having random reboots and BSODs on our TS box
Background:
Windows Server 2012 R2 - RDS/Print/File - VM on Hyper-V Host (Windows server 2012 r2)
https://onedrive.live.com/redir?resid=AF339BCAC63CB706!228&authkey=!AG-5gWy6tUwoAiE&ithint=folder%2c
Attached are the dump files^^^
Ran ran memtest86 on the host with no errors
Ran Windows memory diags on host and VM with no errors
Updated all firmware and drivers for our HP Proliant ML350 gen8 server
Ran Driver Verifier and pointed it towards the problem child (ntoskrnl.exe) and the server bsod twice in a matter of ten minutes with, of course "Driver Verifier detected a Violation"
Checked the version number Ntoskrnl.exe version 6.3.9600.16452 - Removed
Windows Update Rollup - KB2903939
Double checked and verified removed.
Rebooted and ran Driver verifier after update removal - BSOD twice with same scenario as above. Disabled Driver verifier for now.
I'm hoping to find a fix for this as this is the main RDS server.
I appreciate your time. If you need anything else, please let me know.
Thanks!
*Going to add another DUMP that happened today Below*
Microsoft (R) Windows Debugger Version 6.3.9600.17029 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Windows\MEMORY.DMP]
Kernel Bitmap Dump File: Only kernel address space is available
************* Symbol Path validation summary **************
Response Time (ms) Location
Deferred .sympath SRV*f:\localsymbols*http://msdl.microsoft.com/download/symbols
Symbol search path is: .sympath SRV*f:\localsymbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
*** ERROR: Symbol file could not be found. Defaulted to export symbols for ntkrnlmp.exe -
Windows 8 Kernel Version 9600 MP (6 procs) Free x64
Product: Server, suite: TerminalServer
Built by: 9600.16422.amd64fre.winblue_gdr.131006-1505
Machine Name:
Kernel base = 0xfffff802`1f286000 PsLoadedModuleList = 0xfffff802`1f54a990
Debug session time: Fri Apr 4 16:32:20.197 2014 (UTC - 4:00)
System Uptime: 0 days 6:36:23.236
*** ERROR: Symbol file could not be found. Defaulted to export symbols for ntkrnlmp.exe -
Loading Kernel Symbols
Loading User Symbols
PEB is paged out (Peb.Ldr = 00007ff6`35f58018). Type ".hh dbgerr001" for details
Loading unloaded module list
************* Symbol Loading Error Summary **************
Module name Error
ntkrnlmp The system cannot find the file specified
You can troubleshoot most symbol related issues by turning on symbol loading diagnostics (!sym noisy) and repeating the command that caused symbols to be loaded.
You should also verify that your symbol search path (.sympath) is correct.
* Bugcheck Analysis *
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffff8021f2cc740, ffffd000276e0eb0, 0}
***** Kernel symbols are WRONG. Please fix symbols to do analysis.
*** Either you specified an unqualified symbol, or your debugger ***
*** doesn't have full symbol information. Unqualified symbol ***
*** resolution is turned off by default. Please either specify a ***
*** fully qualified symbol module!symbolname, or enable resolution ***
*** of unqualified symbols by typing ".symopt- 100". Note that ***
*** enabling unqualified symbol resolution with network symbol ***
*** server shares in the symbol path may cause the debugger to ***
*** appear to hang for long periods of time when an incorrect ***
*** symbol name is typed or the network symbol server is down. ***
*** For some commands to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** Type referenced: nt!_KPRCB ***
*** Either you specified an unqualified symbol, or your debugger ***
*** doesn't have full symbol information. Unqualified symbol ***
*** resolution is turned off by default. Please either specify a ***
*** fully qualified symbol module!symbolname, or enable resolution ***
*** of unqualified symbols by typing ".symopt- 100". Note that ***
*** enabling unqualified symbol resolution with network symbol ***
*** server shares in the symbol path may cause the debugger to ***
*** appear to hang for long periods of time when an incorrect ***
*** symbol name is typed or the network symbol server is down. ***
*** For some commands to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** Type referenced: nt!KPRCB ***
*** Either you specified an unqualified symbol, or your debugger ***
*** doesn't have full symbol information. Unqualified symbol ***
*** resolution is turned off by default. Please either specify a ***
*** fully qualified symbol module!symbolname, or enable resolution ***
*** of unqualified symbols by typing ".symopt- 100". Note that ***
*** enabling unqualified symbol resolution with network symbol ***
*** server shares in the symbol path may cause the debugger to ***
*** appear to hang for long periods of time when an incorrect ***
*** symbol name is typed or the network symbol server is down. ***
*** For some commands to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** Type referenced: nt!_KPRCB ***
*** Either you specified an unqualified symbol, or your debugger ***
*** doesn't have full symbol information. Unqualified symbol ***
*** resolution is turned off by default. Please either specify a ***
*** fully qualified symbol module!symbolname, or enable resolution ***
*** of unqualified symbols by typing ".symopt- 100". Note that ***
*** enabling unqualified symbol resolution with network symbol ***
*** server shares in the symbol path may cause the debugger to ***
*** appear to hang for long periods of time when an incorrect ***
*** symbol name is typed or the network symbol server is down. ***
*** For some commands to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** Type referenced: nt!KPRCB ***
*** Either you specified an unqualified symbol, or your debugger ***
*** doesn't have full symbol information. Unqualified symbol ***
*** resolution is turned off by default. Please either specify a ***
*** fully qualified symbol module!symbolname, or enable resolution ***
*** of unqualified symbols by typing ".symopt- 100". Note that ***
*** enabling unqualified symbol resolution with network symbol ***
*** server shares in the symbol path may cause the debugger to ***
*** appear to hang for long periods of time when an incorrect ***
*** symbol name is typed or the network symbol server is down. ***
*** For some commands to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** Type referenced: nt!_KPRCB ***
*** Either you specified an unqualified symbol, or your debugger ***
*** doesn't have full symbol information. Unqualified symbol ***
*** resolution is turned off by default. Please either specify a ***
*** fully qualified symbol module!symbolname, or enable resolution ***
*** of unqualified symbols by typing ".symopt- 100". Note that ***
*** enabling unqualified symbol resolution with network symbol ***
*** server shares in the symbol path may cause the debugger to ***
*** appear to hang for long periods of time when an incorrect ***
*** symbol name is typed or the network symbol server is down. ***
*** For some commands to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** Type referenced: nt!_KPRCB ***
*** Either you specified an unqualified symbol, or your debugger ***
*** doesn't have full symbol information. Unqualified symbol ***
*** resolution is turned off by default. Please either specify a ***
*** fully qualified symbol module!symbolname, or enable resolution ***
*** of unqualified symbols by typing ".symopt- 100". Note that ***
*** enabling unqualified symbol resolution with network symbol ***
*** server shares in the symbol path may cause the debugger to ***
*** appear to hang for long periods of time when an incorrect ***
*** symbol name is typed or the network symbol server is down. ***
*** For some commands to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** Type referenced: nt!_KPRCB ***
*** Either you specified an unqualified symbol, or your debugger ***
*** doesn't have full symbol information. Unqualified symbol ***
*** resolution is turned off by default. Please either specify a ***
*** fully qualified symbol module!symbolname, or enable resolution ***
*** of unqualified symbols by typing ".symopt- 100". Note that ***
*** enabling unqualified symbol resolution with network symbol ***
*** server shares in the symbol path may cause the debugger to ***
*** appear to hang for long periods of time when an incorrect ***
*** symbol name is typed or the network symbol server is down. ***
*** For some commands to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** Type referenced: nt!_KPRCB ***
Probably caused by : ntkrnlmp.exe ( nt!RtlAvlRemoveNode+478 )
Followup: MachineOwnerThanks for the information.
In case you do need to enable Driver Verifier, refer to the following:
Driver Verifier:
What is Driver Verifier?
Driver Verifier is included in Windows 8/8.1, 7, Windows Server 2008 R2, Windows Vista, Windows Server 2008, Windows 2000, Windows XP, and Windows Server 2003 to promote stability and reliability; you can use this tool to troubleshoot driver issues. Windows
kernel-mode components can cause system corruption or system failures as a result of an improperly written driver, such as an earlier version of a Windows Driver Model (WDM) driver.
Essentially, if there's a 3rd party driver believed to be at issue, enabling Driver Verifier will help flush out the rogue driver if it detects a violation.
Before enabling Driver Verifier, it is recommended to create a System Restore Point:
Vista - START | type rstrui - create a restore point
Windows 7 - START | type create | select "Create a Restore Point"
Windows 8/8.1 -
http://www.eightforums.com/tutorials/4690-restore-point-create-windows-8-a.html
How to enable Driver Verifier:
Start > type "verifier" without the quotes > Select the following options -
1. Select - "Create custom settings (for code developers)"
2. Select - "Select individual settings from a full list"
3. Check the following boxes -
- Special Pool
- Pool Tracking
- Force IRQL Checking
- Deadlock Detection
- Security Checks (Windows 7 & 8)
- DDI compliance checking (Windows 8)
- Miscellaneous Checks
4. Select - "Select driver names from a list"
5. Click on the "Provider" tab. This will sort all of the drivers by the provider.
6. Check EVERY box that is NOT provided by Microsoft / Microsoft Corporation.
7. Click on Finish.
8. Restart.
Important information regarding Driver Verifier:
- If Driver Verifier finds a violation, the system will BSOD. To expand on this a bit more for the interested, specifically what Driver Verifier actually does is it looks for any driver making illegal function calls, causing memory leaks, etc. When and/if this
happens, system corruption occurs if allowed to continue. When Driver Verifier is enabled, it is monitoring
all 3rd party drivers (as we have it set that way) and when it catches a driver attempting to do this, it will quickly flag that driver as being a troublemaker, and bring down the system safely before any corruption can occur.
- After enabling Driver Verifier and restarting the system, depending on the culprit, if for example the driver is on start-up, you may not be able to get back into normal Windows because Driver Verifier will detect it in violation almost straight away, and
as stated above, that will cause / force a BSOD.
If this happens, do not panic, do the following:
- Boot into Safe Mode by repeatedly tapping the F8 key during boot-up.
- Once in Safe Mode - Start > Search > type "cmd" without the quotes.
- To turn off Driver Verifier, type in cmd "verifier /reset" without the quotes.
・ Restart and boot into normal Windows.
If your OS became corrupt or you cannot boot into Windows after disabling verifier via Safe Mode:
- Boot into Safe Mode by repeatedly tapping the F8 key during boot-up.
- Once in Safe Mode - Start > type "system restore" without the quotes.
- Choose the restore point you created earlier.
-- Note that Safe Mode for Windows 8/8.1 is a bit different, and you may need to try different methods:
5 Ways to Boot into Safe Mode in Windows 8 & Windows 8.1
How long should I keep Driver Verifier enabled for?
I recommend keeping it enabled for at least 24 hours. If you don't BSOD by then, disable Driver Verifier. I will usually say whether or not I'd like for you to keep it enabled any longer.
My system BSOD'd with Driver Verifier enabled, where can I find the crash dumps?
They will be located in %systemroot%\Minidump
Any other questions can most likely be answered by this article:
http://support.microsoft.com/kb/244617
Regards,
Patrick
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