ITV G1 HD Content doesn't xfr to iTunes

iTV G1 - HD content (movies or tv shows) used to xfr two files to itunes,  HD and regular video file.  Items ordered on iTV never xfrs HD content to iTunes. HD files play on PC in HD.  For example, Billy Joel - Shea Stadium only offered in HD.  Cannot get the file off of iTV.  In iTunes, iTV "transfer purchases" does not move these items to iTunes. Cannot select and move iTV content from within iTunes to PC.
How do you move these files?
Thank you.

Welcome to the Apple Community.
In many cases the only solution is to restore the Apple TV and contact iTunes for a credit for lost content. Before you do this however you might try dis/re connecting the library, this will remove all your synced content (but it can be re-synced), but it won't delete purchased content.

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