Ive been paying for s Skype number that is still i...
I am never able to get through to skype customer support and am being billed since May 18th 2014 for a skype in number that is going through to its previous owner of 5 years!!
Skype is reselling numbers that are still active & in use by other people!
Is this common?
How can I get refunded for the scandel & also be provided with a new number that is only mine?
I am trying to run a UK business from Spain & this is losing me clients.
wpbns wrote:
Why is it not active any longer?
How can I get it back up and running?
How can I get a credit for time that I was billed, but it wasn't active?
How can I prevent this from happening again?
What happened to cause Skype to deactivate my phone number, even though I have been billed for it, and have paid for it??
Hi Gary,
I checked your account and here are the answers to your questions
1) Your Online Number is not active as it expired in the beginning of August. Your last payment was in 2010 for 12 months and more than a year has passed. Online Numbers need to be extended manually.
2) You can get a new number or the same number if nobody else has not purchased since August. You can purchase Online Number from: http://www.skype.com/intl/en/features/allfeatures/online-number
3) This charge 2.99USD is paid every month for Unlimited US&Canada which enables you to place calls to US and Canada phones. It's extended automatically since you have not cancelled it so far: https://support.skype.com/en/faq/FA1881/How-do-I-cancel-my-subscription
More information on how subscriptions work: https://support.skype.com/en-us/faq/FA10414/How-do-subscriptions-work#3
4) In the future please make sure you extend your Online Number if you need it and make sure you cancel calling subscription if you don't need it.
5) Online Numbers are not extended automatically and since you didn't extend your number manually it expired. Calling subscriptions on the other had are extended automatically as advised during payment process.
More information about Online Numbers: https://support.skype.com/en/faq/FA331/What-is-an-Online-Number
If you need any help with your subscription or Online Number purchase then let us know.
Andre
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I recommend that you always run the latest Skype version: Windows & Mac
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