Ive entered my card details for my app store, been working fine now says that i have a problem with a previous purchase and now wont except my card? I have money on it so im confused, cant even downlad free apps???

Ive entered my card details to set up app store, been working fine until recently it has been asking for my card details again so entered it again an says its been declined, also sayin there was a problem with a previous purchase, i have money on my card so confused?, it wont even let me download free apps, can anyone help getting so annoyed x

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HT204053 Why does it say that there was a problem with a previous purchase and not let me download apps?

Everytime I try to download a new app it says that there was a problem with a previous purchase and then it said that my card was declined

These are user-to-user forums, nobody on here will know what the problem with the previous purchase might be.
Does the name and address on your credit card match exactly the name and address on your iTunes account, and have you checked with your card issuer to see if they are ones who are declining it ? You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I have a problem with a previous purchase and sign in is required. However, the card is no longer in use and so no money can be billed from it. I need to add a new card so that the money can be taken from that card instead. It's from a different country

I have an Australian card associated with itunes and the App Store. However, I am no longer in Australia and I wish to change my country of residence and card to the UK/English. When I try to change country, it says there's a problem with a previous purchase, meaning I have no money on the Australian card and therefore the previous purchase cannot be billed.
The only way I can pay for the previous purchase is by adding an English card but it won't let me do this.
Does this mean I have to somehow put money on the old Australian card to pay for the previous purchase? Or is there a way I can transfer the bill to an English new card?
Cheers guys
Arron

You are right, but how could i send it to Apple? when the phone company first replaced my iphone they had in stock alots of iphones and they just sent mine back to Apple and gave me a new one, so all i did is to give them my phone, but now how could i sent it to Apple? and i cant send it by myself, and the store wont do that, its a lost for them.. so sending it to Apple wasnt an option from the begining.
and for the record, i dont think the store where i bought it is an authorized shop.. its just a store who boughts phone's from Apple in a low price and sells it in much more money..

I have a £50 gift voucher and I tried to buy something with it, but it tells me there was a billing problem with a previous purchase and makes me put in my debit card details. My debit card has no money atm, can't I just pay with my voucher?

I have a £50 gift voucher and I tried to buy something with it, but it tells me there was a billing problem with a previous purchase and makes me put in my debit card details. My debit card has no money atm, can't I just pay with my voucher for the things that have a billing problem? I tried to put my voucher code in again but it won't let me do that.

If the amount of the purchase is close to $21.07, then you need to take into account taxes may be added.
If you go beyond the credit from a gift card the balance will be billed to your credit card account.

TS1702 I try to install a free app in App Store and it keeps telling me I have a problem with a previous purchase what do I do?

I recently installed a few apps like Instagram and Facebook all free and the installed fine now I try to install a few other free apps and it keeps telling me that I have a billing issue with a previous order and directs me to my billing info screen , all I purchased were free apps what do I do

Just create an AppleID account without putting in credit card information.
Then proceed to download the free app.
It will ask you to put in AppleID info but it won't charge you as there is no creditcard connected to the account and zero balance.

I tried downloading a free app and it asked for my billing information and when i entered it, it says that there was a billing problem with a previoud purchase and i have to update it. I keep updating it and it wont let me verify it and i cant get apps

I tried downloading a free app and it asked for my billing information and when I entered it, it said that there was a billing problem with a previous purchase and I have to update it. I keep updating it and it wont let me verify it and I cant get any apps even if they are free, and I just Deleted some apps to make room for my new upate!

The message says: "The payment method has been denied, try another method"
I'm living in the same country and city since I was born, so I don't think the location is the problem.
And yes, I paid with the card a meal in Burguer King today. And nothing more.

When I purchase and app or update it, it comes up with 'There is a billing problem with a previous purchase. Please enter another payment method'?

So when I go to update my apps and/or purchase them, a pop up comes up saying 'There is a billing problem with a previous purchase. Tap continue and sign in to view billing information.' So I press continue and sign in, then it goes to my 'Payment Method' page. In red writing below, it says 'There is a billing problem with a previous purchase. Please enter another payment method.' Because I used a MasterCard for my last purchase, it won't let me change it. I redeemed my account from an Itunes gift card to $20 but I cannot use it as it doesn't give me the option of using it. My only billing options are either a Visa Card, MasterCard or Amex Card. Please help me if possible!!!

same here. i was using a visa card ...now i can't because of this "error". my account is not empty, info is correct, don;t understand why this is happening. Two days ago it was working fine, then i wanted to update an app, and this stuff begins.
Help:)

My phone is telling me there is a billing problem with a precious purchase and won't let me download or update anything even though the apps in trying to download are free and updates are free. And I only have one card so I can't update my payment info

My phone is telling me that I have a billing problem with a precious purchase but I only have one card so I can't update my payment information so I can't update anything or download anything. What should I do?

Are you aware of any problem with a previous purchase ? If not then you should contact iTunes Support and see if they can tell you what it is (until it's sorted you won't be able to download anything from the store) : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If you go into the payment details section on your account then does it say anything about your card being declined or not accepter or if the security code needs re-entering ?

Can't download anything from app store or itunes. everytime i try to install an app i get "there is abilling problem with a previous purchase. please update ur payment method". i have recently changed my address and visa debit card. please help

can't download anything from app store or itunes. everytime i try to install an app i get this error "there is a billing problem with a previous purchase. please update ur payment method". i have recently changed my visa debit card and home adress and when i make these changes i still get the same error.
will u please help me out?

Are you listing the billing address for the card correctly? The address in the iTunes/MAS account must match the address on your bill exactly.

My hdfc net safe virtual credit card - apple says thers a problem with my previous purchase when actually theres none.. Can't update my apps.

Hi all u wonderful iPad users,
My Indian counterparts who are as conservative as I am, and do not use any credit card...
I use a virtual credit card for every purchase on app store.
Off late, I m getting a message from apple that there was some trouble with my previous purchase ( when actually there was none) ... And my apps are not being updated due to the virtual credit card hitch ...
Any body experience same problem..if yes, then how to tackle it?
Thanks in advance

Bigbenfromny wrote:
...The pop up says there's a billing issue with one of my purchases ...
You need to Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

Why is it when I enter a birthday date for a contact as the 12th of November 1993 that the birthday appears as the 11th of November and as the 19th birthday rather than the correct 20th?

Why is it when I enter a birthday date for a contact as the 12th of November 1993 that the birthday appears as the 11th of November and as the 19th birthday rather than the correct 20th?

Yoor post is very confusing. AOL's iPad magazine is called "Editions" and it's free. "The Daily" is put out by TheDailyHolding and is owned by Rupert Murdoch. You've already posted in another thread where the solution was given. Other people seem to have manged to get unsubscribed.
Best of luck.

A friend of mine downloaded an app from the internet onto my iPod Touch 4 so I could play pokemon on my iPod, I deleted the app but now iTunes and the App Store won't open, they say that the certificate for this server is invalid. What should I do?

A friend of mine downloaded an app from the internet onto my iPod Touch 4 so I could play pokemon on my iPod, I deleted the app but now iTunes and the App Store won't open, they say that the certificate for this server is invalid. What should I do?

Try:
Why does my iPod 4th generation say the certificate for this server is invalid when trying to access iTunes? I've never had an issue until this recently.

TS1424 Please help me because i am having a problem. i cant buy online or download online again. if i want to use a Visa, Amex or Master Card. (There's a billing problem with a previous purchase. please update your payment method)

There's a billing problem with a previous purchase. please update your payment method. I need a help on how to clean up all my last records for me to use another Visa card again or Master Card.

Contact iTunes Customer Service and request assistance.
Apple Support iTunes Store Contact Us

My iphone says "theres a billing problem with a previous purchase please go to purchase history to correct the problem" but when i go to it nothing happens and is not telling me nothing Now i cant download no apps

My iphone says "theres a billing problem with a previous purchase please go to purchase history to correct the problem" but when i go to it nothing happens and is not telling me nothing Now i cant download no apps

You can contact the iTunes Store Customer Service department at no charge using the form on their Support page (select the category and subcategory closest to the issue you're reporting and you'll find an "Email Us" button) and explain your problem to them.
Copied from Varjak Paw in :https://discussions.apple.com/thread/2598671

I tried downloading an app as per usual and the message 'There is a billing problem with a previous purchase. Please update your payment info' appeared. Everything in regards to my payment info is correct. What's going on? Help me!

I tried downloading an app as per usual and the message 'There is a billing problem with a previous purchase. Please update your payment info' appeared. Everything in regards to my payment info is correct. What's going on? Help me!

Is there any sort of error message on the payment details screen on your account ? If not then if you enter your card's security code does that trigger an error message ?

Ive entered my card details for my app store, been working fine now says that i have a problem with a previous purchase and now wont except my card? I have money on it so im confused, cant even downlad free apps???

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