Ive got a new iphone, backed up the old phone now when i go to restore the new one from the old it wants a backup password - i dont know it
im trying to restore my new phone from the old phone backup but it asks for a backup password - ive tried everything but no luck with the password
If you don't know the password to decrypt the backup, it can't be restored to any phone, including the old one. You had to enable backup encryption and create password at some time in the past or maybe the backup is not from your old phone...
Similar Messages
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for some reason , when i restore my iphone 4s to factory settings my headphones work when listening to music or youtube videos but when i backup my information onto it , it only comes out of one ear bud and i just got a new one from the apple store. my old iphone 4s audio jack was messed up but i just got a new one with my warranty , can anyone help me please.
It doesn't matter what it is in your backup that's causing the problem because you can not selectively restore things from your backup. It's all or nothing.
Set you phone up as a new device and start over. -
forgot password on my apple I phone and just got a new one and can not remeber my verizon email password, how do I retrieve it
hibob99,
Thank you so much for reaching out to us. I know there are to many passwords out there now days to keep track of them all. Are you looking to reset the Verizon.net e-mail address? If so, you would need to reach out to Verizon Communication by calling 800-837-4966. Please keep us posted.
KevinR_VZW
Follow us on Twitter @VZWSupport -
is it possible for me to get a new one and also some of the metal on the back has been shedding why is that happening??
LaurenW147 wrote:
How much does a new one cost??? And this still doesnt answer my question of why it broke i had a screen protecter and a case on it it makes no sense to me
Screen protectors are for protection against scratches, not for protection against the iPod being dropped. As to the case, you may wish to take this issue up with the case manufacturer, though again, most claim protection only against scratches and mars, not against being dropped. Either way, such damage is not covered by the devices. warranty.
As to cost, Apple does not repair iPods, but will replace the entire iPod for a flat fee; see the Repair Pricing section here (as also mentioned by Limnos):
http://www.apple.com/support/ipod/service/faq/
There are independent iPod repair services that may be able to replace the screen for less. Do a web search for "ipod repair". Note, though, that if you elect to have the iPod serviced by an unauthorized shop, all further warranty will be void.
Regards. -
I was updating my phone to ios7 and due to the lead being pulled it failed during restore, it has ios7 on the phone but everytime i try to restore it so all my pics, apps, music etc is on the phone i get the error message itunes could not restore because back up could not be saved. please help, im using windows xp
Hello agardner37701,
I found some steps you can take when your iPhone is not recognized by iTunes when in Recovery Mode. I recommend reviewing the steps in the section titled "If the device is not recognized while in Recovery Mode" under step 5 in the following article:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Thank you for using Apple Support Communities.
Best,
Sheila M. -
i really need help please im really worried i cant sleep nor play plz give me awnsers soon
- A case makes it harder for the iPOd to disipate the heat that occurs during operation of the iPod. During heavy use like gaming, the iPod can get quite warm.
- I would make an appointment at the Genius Bar of an Apple store since hot warm is hot is subjective. Make sure you bring the case. -
ive got a new pc with windows 7 and my ipod touch 4th gen is synced with my old pc ,how can i back up the photos and music on the ipod to my new pc ?
Your iPod can only be synced with one computer at a time. If you try to sync it with a new computer/iTunes library, it will replace the contents of the iPod with whatever is in the new library. You should probably disable the autosync functionality first by going to Edit -> Preferences, clicking the Devices tab, and enabling the prevent iPods,iPhones, and iPads from automatically syncing option.
Before doing anything else, authorize the new computer with your iTunes Account. In iTunes, choose Store -> Authorize This Computer and enter in the correct credentials. Either copy a backup file from your old computer to your new one or create a new backup of your iPod in iTunes before letting it sync.
Then right->click on your iPod Touch from under the Devices section in the left hand pane of iTunes and choose Backup. You might also want to take a look at this article to see what it all included in the backup.
iOS: How to back up
Now onto synced content such as music, videos, photos, etc. For iTunes purchases you can copy them back into iTunes by choosing File -> Transfer Purchases. For all other nonpurchased iTunes content such as music, videos, and photos synced to the device, see this older post from another forum member Zevoneer covering different software available to assist you with this task.
https://discussions.apple.com/thread/2452022?start=0&tstart=0
Once the backup has been made and all other synced content such as music, videos, and photos are back in your iTunes library, restore your iPod from that backup you made earlier. Here is more on backing up and restoring your iPod.
iTunes: Backing up, updating, and restoring iOS software
If you do happen to lose any purchased content, you can always redownload it from the iTunes Store again at no cost via iCloud. See this article for information.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
B-rock -
i lost my iPhone. i got a new one, how can i back up all the contacts i had in the old one (iPhone 4S). When i go to Itunes it start as a new iphone.
Contacts are not a part of back up.
Contacts are sync with a compatible programme on your computer depending on your operating system (Windows or Mac). For example, Microsoft Outlook (for both Windows and Mac), Windows Contacts (for Windows) and Addressbook (for Mac).
Or contacts are also backed up in iCloud (depending if you chose to do so).
So, sync back the contacts from any of these programmes. If you have not made a backup of your contacts in any of these progammes, then they are gone.
http://support.apple.com/kb/HT1296 -
I have an old iphone 3 that has all my music on it. The itunes library that had all the songs in it is on a laptop that died. Ive got a new iphone 5 and Mac and was wondering how i can transfer the music from the old phone to the new one??
You can transfer the purchases you made on your old iPhone 3 by plugging it in to iTunes and doing File > Devices > Transfer Purchases from your IPhone to the iTunes on your computer. This will get music you purchased in iTunes, apps, etc. (e.g., movies).
But for the rest you would need to restore a backup of your newly deceased computer. -
i broke my iphone and got a new one. My iCloud backup has a backup from the old phone and one from the new phone. The new phone didnt download everything from the original icloud backup. Is there a way to download the stuff i didnt get back? please help
You'll have to do another restore from the old phone backup. But before doing that, tell us what was not restored. For example is it just photos that didn't get restored? If so, that seems to be a common problem for many users, judging by the posts left in the forum. There doesn't seem to be a solution to that problem (other then to tell users to ALWAYS sync photos to a computer and never trust an iCloud backup/restore to save photos.
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I have Time Machine that I used to back up my old computer. It was running snow leopard. My MacBook died, so I got a new one which is running Lion. how can I restore the data from the time capsule to my new Mac?
In technical support, sometimes you have to make educated guesses. I'm sorry that you were offended.
iTunes does prompt when it is going to erase a device, and the message is clear.
She said in her message that she was able to successfully sync the old ipad. This indicated to me that itunes wiping the data was not an issue, because either it had been setup at the apple store (in which case it doesn't actually wipe the ipad despite saying it will*) (*based on a single case I saw), or because the itunes media folder was migrated.
Furthermore, my solution was to tell her how to backup her ipad (by either doing it manually, or as a last resort, by deleting the corrupt backup -- that she couldn't access anyway.)
I got that last part of the instructions from the "Taking Control of your iphone" book which I found samples of when I did a google search for "corrupted backup itunes".
She marked this as a solution, so it worked for her. -
I deleted a large number of contacts on one iphone when i got a new one. icloud must have automatically synced to the old one, then synced my new one to that, thus deleting many contacts. can i restore them? can i retrieve a snapshot of my icloud as it existed yesterday?
When a device that is connected to an icloud account has it's contacts deleted, the same contacts at icloud.com are also deleted and then the changes propagate to other computers and devices also connected to the same icloud account. In other words, the contacts are deleted everywhere. Also, any iOS backup to icloud does not include contacts or any of the other Apple data, like calendars, reminders, etc. The only way you can get that data back is if it was on a computer which has been frequently backed up. You restore the data from the backup. (This reference to "backup" is a local backup, it has nothing to do with icloud.)
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I didn't back up my old iPhone when I got a new one. If I put my SIM card in my old iPhone and backup everything, will it transfer over to my new one?
Just back it up to your computer using iTunes By connecting it to your compute, launching iTunes, then going to File>Devices>Back Up (transfer purchases of prompted). Then restore the iTunes backup to your new phone.
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I was given an iphone 4s by my sister as she got a new one, now i want to clear it so that i can set it up with my own details, if i erase all content and settings will this affect anything on her new iphone as it is synced to the same gmail account
her contacts are connected directly with the Google Server so as long as they are saved to her Gmail account she should be 100% fine.. the only contacts she may lose are the ones that she added directly onto the phone and did not sync to her Gmail account.. so you should just double check with her on that
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my old back had a lot of movies on it and it was stolen. i got a new one and it won't let me download my 400 dollars in movies into my library..all the movies show up on my purchased itemsbut when i click on them it does nothing how do i get my movie back??
if you cant download them > email the iTunes Store emaill support adn explian the situation adn they will give you a regrant of all your purchases.
expresslane.apple.com > click on iTunes > then iTunes Store > and choose the right prompts
but you should try the pas purchase thing in iTunes first because the regrant is a one time thing. > IE iTunes Store > purchases > click what you want > redownload
> but you do need iTunes 10.5 or later for it to work correctly .
i woudl ask for the regrant it you dont have the options for movies yet
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