Ive got updates on my apps and i keep getting cannot connect to itunes help please
having trouble with my apps updates. all i get is cannot connect to itunes.
Can you access the internet in other apps?
If so,
Verify your date and timezone
Settings > General > Date & Time
Clear Cache, Cookies, and History in Safari
Settings > Safari > Clear...
Restart iPad (do not just put to sleep, actually restart)
Similar Messages
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When updating my apps on the iphone through the App Store I keep getting "Cannot connect to iTunes store". Any suggestions?
100% solved the problem; thanks for the help friendo!
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Keep getting "cannot connect to itunes store" when trying to update aps. help please.
am trying to update free aps on ipad mini. i key in itunes password but keep getting "cannot connect to itunes store" message. have changed password twice & password works on laptop. why won't it work on ipad?
Hello richvasmc,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Best of luck,
Mario -
When I try to download my updates it keeps saying cannot connect to iTunes store please help I'm going mad!
a lot of people have posted about this and i have seen one weird thing fix this. people said they where going into date and time under settings and changing the date to some time in the future and then going to the itunes store and it would give them an error that there date and time was wrong. then all you need to do is go back and set the date and time right and go back to the itunes store and try again.
Im not sure why this did the trick but a bunch of people said that this helped them out..... Weird i know
You might want to see if it fixes your problem. -
I have gone to day and still get "Cannot conect to itune store" message on my ipad. My wifi connection is very good. I can run Safari and get mail and run all other apps that require internet.
i have the same problem and all anyone does on the forum is to refer me to the same help page from apple whcich is of noe help at all. my wifi is fine everything on the ipad works and connects except to the apps and itunes. can someone give me some real advice please. this problem is driving me crazy. ive searched forum after forum and i cant find nay real answers. thanks
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what do i do when my try to update my apps it tells me that i cannot conect to itunes store. Please help...
Try:
Can't connect to the iTunes Store -
Trying to update an on my iphone 3gs and it keeps saying cannot connect to itunes
i am trying to update my hayday on my iphone 3gs, i put in my password and then it comes up with cannot connct to itunes, i've tried messing with the phone but nothing is working can any one help please
Try in order one at a time:
- Reset the iPod. Nothing will be lost.
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Download the apps on the computer and then sync the iPod to the computer.
- Retore the iPod from backup -
Keep getting "cannot connect to iTunes" message when i try to update apps.
Everytime i go into the app store and click "updates" i am getting the message from above. It is noit that im not connected to the internet because i am having no problem downloading apps and songs from iTunes. I have recently changed my apple I.D. So i have reverted back to my old I.D. as someone suggested but still nothing. I was told my apple I.D. and password needed to be the same. as the ones i used to download them but i have changed my password and now cant change it back because it doesn't have enough characters in my old password
This is Apple's starting point/troubleshooting web site for iTunes Store connection issues. It has links to more advanced troublehooting as well.
Can't connect to iTunes Store
Have you tried rebooting your router - unplug it for about 30 seconds and then plug it in again - or temporarily disabling your firewall or anti virus software?
Restart or reset the iPad?
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. -
Ccan some one tell me why I can't purchase anything and also why does it say not connected to iTunes
Hello there, Aliwhite.
The following Knowledge Base article offers up some great steps for troubleshooting not being able to connect to iTunes:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
I just bought an ipad2 but cannot download apps anymore I just get cannot connect to itunes
I have tried going into settings, store then logged out and powered down and restarted, logged back in but that didn't work.
Your iPad may show the wifi signal level, but you still may not be wifi connected to the internet.
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Cheers, Tom -
My iphone won't let me update or download apps and it keeps asking me to sign in and give different billing info.
it declines it when u put in a different card that has $ available on it? have u updated the billing address to match the new card?
also, u can try using an itunes gift card instead. -
im trying to update my iphone 3g and i keep getting error 1015 that its unable to restore it what can i do ive been trying for 3 days now
See Here...
https://discussions.apple.com/message/15341923#15341923
From the More Like This on the right... -
i have an ipod touch and for some reason cannot connect to itunes store. I have full wifi and can get on my safari and was able to update my apps before. I can still get apps but when i try to update it says cannot connect to itunes store. Some1 help!
See these previous dicussions:
App Store Updates (but only Updates)...: Apple Support Communities
Apps suddenly don't update: Apple Support Communities -
?I'm trying to download a free app and I keep getting a message that says; "Payment Type paypal is not supported on this device blah blah go to the iTunes Store on your computer. You must verify your payment info before you can make purchases. I did all that, updated payment info and checked paypal it is verified, and it still won't work. Im stumped
If you still have problem, contact iTune Support
https://ssl.apple.com/emea/support/itunes/contact.html -
why do i always get "cannot connect to itunes" whenever i update my apps or buy anything from the store while my ipod can download? it has thesame email user
I use only one Apple ID and only one ID. I did have to change the password at one point but I had no issues at all with updating apps after I changed the password.
If you can download new apps with the ID that you changed the password for, I would think that you will be able to update apps associated with that ID as well.
Did you try restarting the iPad after signing out of the one account and then sign in to the other account/accounts?
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