Ive lost sound from my iMac, and itunes wont play

Hi
Ive been having trouble with my mac for a few weeks - since losing my Microsoft Office suite and trying to reinstall it.  Wont allow me to as hard drive is full.  Then lost all info on screen - grey screen on lonin - so rebooted in Safety Mode and got most things back, but iTunes wont play and I can't get any sound when playing YouTube videos.  Any tips?

Also - have checked my System Preferences for Audio input and output - it is saying "No devices found" - I haven't even go the option to click on inbuilt device?  It is not letting me change any of the settings, such as the Mute checkbox.

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