Ive purchased additional storage but it isnt appearing on my phone

I bought additional storage. I can see the debit from my bank account but the storage is not available on my phone

If you go to Settings then iCloud, you should see "Storage" which will show you how much iCloud storage you now have. But to reinforce the point previously made, it's iCloud storage you've increased. You cannot increase the storage space on the actual phone.

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How do I retrieve a ringtone that I purchased before IOS7 but does not appear on my phone to activate? store that doesnt appear on my phone?

How do I retrieve a previously purchased ringtone from the apple store prior to ISO 7 that doesnt appear on my phone as an option?

You cannot retrieve ringtone for free. You need to buy again if you forget to transfer the ringtone from iPhone to computer iTunes.

ICloud AppleID issues.... Can't purchase additional storage!

I have been having a ton of issues with AppleID's and the migration to iCloud....
I started with a working me.com account with one apple ID ([email protected]), a working itunes account with a second apple ID (call it [email protected]) , and a third appleId with third email (call it [email protected])
iCloud setup forced me to "migrate" my me.com account before setting up a new iCloud account, but issues with the verification email did not allow me to do it with the same appleid as my itunes ([email protected]). It did allow me to change the email to "[email protected]".
Then my itunesappleID ([email protected]) stopped working with the known password, stopped accepting the correct info on challenge questions for a reset, and would not send reset info via email. Eventually hard-locking the account for trying to reset it too many times.
Now, for some unexplained reason, I can log into my itunes account with the new "[email protected]", which was never previously connected with the itunes account.
OK, so somehow apple seemed to migrate my old itunes account to the same appleid as my new iCloud account, perhaps because the email was listed as an "alternate" email on my me.com account (with me so far?)
Everything is MOSTLY working as it should, if I ignore what the heck actually happened behind the curtain and accept that Apple just seemed to cut off and merge multiple AppleID's even though they say they can not/ will not do that, but I have one remaining problem.
From my iPhone and iPad, I can log in to iTunes and iCloud using my new "[email protected]" appleID, but for some crazy reason, I can not purchase additional storage! Every time I try, it gives me the same new [email protected] appleId that now works for itunes and iCloud, asks me to reenter the password, and then gives me an error message, "your email address has changed or is invalid".

Any thoughts on what happened to my original itunes AppleID?
Why it changed to my new iCloud AppleId even though they where originally seperate?
And why iCloud allows the ID/password combination for everything but purchasing more storage?

I purchased additional storage for my phone not realizing it was storage for icloud. Can I get a refund?

I purchased additional storage for my phone not realizing it was storage for icloud. Can I get a refund?

You cannot buy additional storage for your iphone at all.
You can contact itunes support and ask if they will allow a refund.

I purchased additional storage, only to find out that I didn't need it. How / who do I contact to get a refund? Thank you, I purchased additional storage, only to find out that I didn't need it. How / who do I contact to get a refund? Thank you

I purchased additional storage, only to find out that I didn't need it. How / who do I contact to get a refund? Thank you

Call the Apple online store. If you're in the U.S., call 1-800-MY-APPLE.

HT201318 i have purchased additional storage on incloud and cannot back up. can anyone tell me why?

I have purchased additional storage from icloud and cannot backup. Can anyone tell me why I cant backup?

Not being able to back up to iCloud can be caused by a corrupt existing backup that needs to be deleted, or by data on your device that is causing the backup to fail. To troubleshoot these, try deleting your last iCloud backup (if you have one) by turning off iCloud Backup in Settings>iCloud>Storage & Backup, then tap Manage Storage, tap your device under Backups, then tap Delete Backup. Then go back and turn iCloud Backup back on and try backing up again.
If it still won't back up, you may have an app or something in your camera roll that is causing the backup to fail. To locate which one, go to Settings>iCloud>Storage & Backup>Manage Storage, tap the name of your device under Backups, under Backup Options tap Show All Apps, then turn them all to Off (including camera roll) and try backing up again. If the backup is successful, then the camera roll and/or one of your apps is causing the backup to fail and you'll have to located by process of elimination. Turn the camera roll On and try backing up again. If it succeeds, turn some of your apps to On and try backing up again. If it succeeds again, turn some more apps to On then try again; repeat this process until it fails. Eventually you'll be able to locate the problem app and exclude it from your backup.

I have purchased extra storage but still storage not available

I have purchased extra storage but I still do not have enough space

judyreef wrote:
I did not know this. How do I get extra storage on my device?
By deleting or syncing data off of it to free up space.

How can I make extra storage on my phone when I have deleted any all data, pictures and files that I couldn't store in a dropbox and not have purchase additional storage?

how can I make extra storage on my phone when I have deleted any all data, pictures and files that I couldn't store in a dropbox and not have purchase additional storage?

Purchasing additional storage only applies to iCloud, not to the phone itself. You cannot purchase additional storage for the phone, only purchase a larger capacity phone. If you have deleted all of the content that you can, then that is all of the space that you have. What is it exactly that you are trying to do? Does this have to do with space for performing an OTA update of the iOS?

I have recently purchased the highest storage but was unable to backup my phone via icloud, the button on my mphone to backup on icloud is grey out, anyone knows how to resolve the problem? What's the point of purchasing the biggest storage?

i have recently purchased the highest storage but was unable to backup my phone via icloud, the button on my iphone to backup on icloud is grey out, anyone knows how to resolve the problem? What's the point of purchasing the biggest storage?

First check that your device is correctly connected to the wifi/internet (settings > wifi)
If your back up continually fails, you might try turning off back up on your mobile device (settings > iCloud > storage & backup) and then deleting the backup file from iCloud by swiping the backup file on the mobile device (settings > iCloud > storage & backup > manage…) and then turning back up on again.
If this doesn't help, try turning off some items for back up in a pattern to try to establish if your problem is being caused by specific data on your device.
Being able to back up to the cloud can be very useful, especially if you don't have access to a computer or have infrequent access to one, however unless you specifically need to use iCloud for back up, you will find backing up to iTunes significantly more convenient and possibly more reliable.
More about iCloud v iTunes Back Up

I purchased extra storage but lost free 5gb

I purchased extra storage but lost free 5gb

Thank you for reply Roger it is now that we are in iCloud drive have discussed with local help and I think it may be seen as petty by users of Apple products.

TS4009 before upgrading to Lion, I switched from MobileMe to iCloud. At that time I used my MobileMe user name and password. I purchased additional storage space to 20GB. I was unabl to send any emails during this time. After researching, I upgraded t

before upgrading to Lion, I switched from MobileMe to iCloud. At that time I used my MobileMe user name and password. I purchased additional storage space to 20GB. I was unable to send any emails during this time. After researching, I upgraded to Lion and changed my icloud mail usuer name and password from the original I used from mobileme. How do I get my upgraded storage to my new account. I intend to delete the first one.
Please help!

Welcome to the Apple Community.
Unfortunately you can't, the additional storage belongs to your first account, you can't transfer it.

Purchase Additional Storage

All I want to do is purchase additional storage; so that I can SIMPLY share photos with selected family members. Not interested in the "Cloud" - whatever that is - how do I purchase additional storage without all the bells and whistles???

The Creative Cloud is applications, services and storage. Currently you cannot only purchase additional storage.
There are other photo sharing services such as Flickr and Picassa, plus many others.

Our service provider add one digit to all nos. After I update all contacts using one of available programs, contacts are updated but messages received appear with pure phone nos not contact name??any fix

Our service provider add one digit to all nos. After I update all contacts using one of available programs, contacts are updated but messages received appear with pure phone nos not contact name??any fix

http://discussions.apple.com/thread.jspa?threadID=2280669&tstart=0

I have succesfully created a ringtone on my itunes but it doesnt appear on my phones ringtones

when i connect my phone onto itunes it shows that i have synced my ringtone to my phone but it doesnt appear on my phone.

Is the second iPod also a shuffle, or is it a "big" iPod? If they are both shuffles, what are the two shuffle types? This document shows the four types of shuffles.
http://support.apple.com/kb/ht1719

TS4036 My camera roll will not restore from iCloud after updating my iPhone 4 to iOS 6. It shows I have 1.7 gigs of photos stored on camera roll but none are appearing on my phone. Everything else restored from iCloud.

My camera roll will not restore from iCloud after updating my iPhone 4 to iOS 6. It shows I have 1.7 gigs of photos stored on camera roll but none are appearing on my phone. Everything else restored from iCloud. When I go to iCloud.com my photostream is not there.

A response I put together from another post. Also going into iTunes and choosing to sync phone to iCloud then back "this computer" sometimes works.
First thing.. Stop where you are. Don't try to sync, update, hard reset, iCloud... Just stop.
Check on your phone under 'SETTINGS' 'GENERAL' USAGE'. It should show some value for PHOTOSTREAM. Also, connect to iTunes and you will notice at the bottom of your phones summary page that there is a large amount of 'OTHER' data.
I used third party software called iExplorer (formerly iPhone explorer). In this program you select 'MEDIA FOLDER', then 'DCIM'. In the various apple folders (IE: 101APPLE) you should be able to preview your photos and copy them to your desktop.
From there sync them back to your device through iTunes or whatever method you use.
There is a simpler solution I'm sure, which may involve using iExplorer to delete some .plist files then restart the phone and let it rebuild. I'm going to try it myself AFTER I've finished copying all the photos to my MAC
Hope this helps.

Ive purchased additional storage but it isnt appearing on my phone

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