Ive purchased, installed, then downloaded photoshop elements 13 and the program still wont start???

Ive purchased, installed, then downloaded photoshop elements 13 and the program still wont start???
Ive been on the chat room 8 times now with Adobe over 2 days and I cant get the help I need.
Does anyone know how to help?
Kate

Hi Kate 678,
May I know what happens when you try to launch it?
Do you get any error/warning message?
Please let us know your operating system details.
Regards,
Anand

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