Ive tried loading this new software, and step 1 and 2 were successful, but after trying to restart the loading grey screen wont stop loading?

ive tried loading this new software, and step 1 and 2 were successful, but after trying to restart the loading grey screen wont stop loading?

I had a similar problem, does the phone show anything on the screen, for example "update failed, connect to computer" if it does, try opening "Sony PC Companion 2.1" click start on "support zone" then click "phone/ tablet software update" a message will pop up, press repair my phone / tablet, select your phone in the list, then follow what it says, try doing this even if the phone shows nothing, you will lose everything, all data will be gone if you follow my steps

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