Ive tried to reset my password on different e-mails and it wont take it

everytime i try to reset my password it is not accepted

I will need a little more information order to help out.  What is the screen doing when it rejects the password? Are you getting a specific error message or does the screen just remain on that page and does nothing/freezes up? Are you using/creating a password that is a least 6 characters long and contains letters, numbers and/or special characters? Do you already have a printer added to your account with an established email address? 
I am a former employee of HP...
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