IView not visible for a single user

Hi All,
I am facing the a problem in our client's portal. The application is not visible for one of our client user on the portal. When he clicks on the Role->Workset->Application name, the IView is not displayed on the screen. Instead, blank page is shown.
This is happening only to him. Other users are able to see the application and run it. I even tried by removing the roles assigned to him which are related to the application and re-assigned it. But the problem still persists.
He is facing this problem only from past 2 days. Till then it was working fine.
Please let me know how can this be solved.
Regards,
Poojith MV

Hi,
Firstly, we do not have the personalization option on the portal. We also requested the user to try the portal on a different which we thought could be a browser problem.
However, the result is same on a different machine. But other users who use the same system are able to view the application. I am unable to figure out what could be wrong for just one user?
The setting "Entry Point" is set to "yes".
The latest update is that, the user has 2 id's created for himself with the same portal roles. The second user id is working fine, but the first user id is failing to view the application
Regards,
Poojith MV

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