Ivr call routing when icm is fail

Hi All,
I am deploying icm 7.1,ivr 7.0 with cucm 7.1. ICM is doing the routing part in our senario.
I have one query,Can IVR handle the call routing once ICM goes down. We are using IVR,ICM in HA mode.
Please help us how to achieve the same.
Regards,
DJ

You could run a script in the IVR, play messages, etc.
However, it is NOT possible to configure agents on an IP IVR. You cannot set up skills, CSQs, agents, teams, or anything else you'd need to have. There is no way to queue a call because there would be nothing to queue against.
If you feel you absolutely most have more redundancy, the only thing you could do is reroute the call to another system (ICM or IPCC Express) that can host agents and handle the call there.
IP IVR and IPCC Express are the same software, but a very different license. Because of differences in the license, they have different capabilities. The IP IVR doesn't have what you need to do what you're asking to do.,

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Regards,
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Ivr call routing when icm is fail

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