IWeb "failure reading disk quota"

Question

Every time I have tried to publish from iWeb to my .Mac account I have been met with the following error: " Failure reading iDisk quota". I can connect to my iDisk just fine otherwise and I have all my space allocated to it. I called Apple technical support and they said that they only offer email support for .Mac. This is ********! I have to get a website up soon and now I have to go back and forth with Apple (24hrs in between mailings) trying to get a solid answer from these people. I HATE APPLE SOMETIMES. What am I paying $99 a year for?

Answer 1

They finally sent me a response and it worked! Here is the FINAL solution to the problem:
From: [email protected]
Subject: Re: iWeb; Follow-up: 13716549
Date: January 26, 2006 6:31:13 AM PST
To: [email protected]
Dear Robin,
Thank you for your patience while we researched the issue you reported with iWeb.
We are currently investigating an issue affecting some users, who receive an error message while trying to publish a page or site to their .Mac account using iWeb. The error states: "There was an error reading your iDisk quota."
Before we proceed with the steps to resolve this issue, we recommend that you back up iWeb's data file. If you already have this file backed up, you may skip to "Resolving the issue" below.
To locate the file, select Go to Folder from the Finder's Go menu. Then type (or copy and paste) ~/Library/Application Support/iWeb into the field and click Go. You should now see a file named, Domain.
If you have the Backup application that is included with .Mac, you can use this to back up the file to your iDisk, CD/DVD, or to another hard drive.
Note: Though there is an iLife plan in Backup, it does not currently back up the files associated with iWeb. To back up up iWeb's files you will need to use either the Custom or Home Folder plan.
If you do not have Backup, you can create a copy of the file, then place the copy in a safe place. To duplicate the Domain file, click the file once to highlight it, then select Duplicate from the File menu. This will create a copy of the file named, Domain copy. Move this file to the desktop or any other safe location.
Resolving the issue:
1. Quit iWeb, if it is open. Select Go to Folder from the Finder's Go menu. Then type (or copy and paste) ~/Library/Application Support/iWeb into the field and click Go. You should now see a file named, Domain. This is a Mac OS X package file. 
Note: A package is a relatively common type of document in Mac OS X; it is essentially a sealed folder. It contains individual items, but cannot be opened in the same manner as a folder.
2. To open the package, hold the Control Key and click on the Domain package file. 
Note: If you have a two-button mouse, this [removed same] step can be accomplished by right-clicking the Domain package file.
3. Select Show Package Contents from the contextual menu that appears.
4. A new window will appear containing a folder named Contents.
5. Open the Contents folder. Here you will see one, and possibly two files named assets.<membername>.groups.<groupname>.plist or assets.<membername>.plist, where <membername> and <groupname> correspond to your .Mac member name and .Mac Group name. 
Note: Your .Mac member name is  the first part of your .Mac email address, before "@mac.com."
6. If you have either or both of these files, move them to the trash. Then close the Contents window.
7. Relaunch iWeb and try publishing again.
Sincerely,
Mike
The .Mac Support Team
Access a wealth of technical support information by visiting the .Mac Support website at <http://www.apple.com/support/dotmac>.
To learn more about using .Mac, visit the .Mac Learning Center at <http://www.mac.com/learningcenter/>.
I have no problems connecting to my iDisk. When I am in iWeb, I click "publish to .Mac" and when it gets about half way through the progress bar it halts and says, "There was an error reading your iDisk quota". I had a trial account before and it worked just fine. As soon as I purchased a full .Mac account I have been having this error. I've gone though your discussion boards and I found people that were having the same problem and according to them Apple repsonded that it was a problem server side and they corrected it within minutes. Something to do with too many people signing up for new accounts.
Thanks,
Robin
On Friday, January 20, 2006, at 12:27PM, .Mac Support <[email protected]> wrote:
Dear Robin,
Thank you for contacting Apple.
From your initial request, we understand that you are experiencing difficulty when trying to publish pages using iWeb. Currently, we are able to connect to your iDisk's Public folder, which suggests that it is working properly. We would like to request more information about the error you are experiencing in order to better assist you.
Please reply to this message with a detailed description of the steps you are taking, including when the error occurs and the full text of the message. Additionally, please attempt to connect to your iDisk in Finder by selecting Go> iDisk> My iDisk>, and advise us of the results.
Sincerely,
Duffy
The .Mac Support Team
Access a wealth of technical support information by visiting the .Mac Support website at <http://www.apple.com/support/dotmac>.
To learn more about using .Mac, visit the .Mac Learning Center at <http://www.mac.com/learningcenter/>.
Customer First Name : Robin
Customer Last Name : Buday
email : [email protected]
Web Order # :
Support Subject : iWeb
Sub Issue : Publishing to .Mac
Comments : I just signed up for .mac today with the intention of publishing my iWeb website to it and it says: "There was an error reading your iDisk quota". Please help!
-Robin
--------------------- Additional Info -------------------------
Alternate email: [email protected]
ISP Name: Robin Buday
OS Version: 10.4.4
Connection Type: DSL/Cable
TrackID: 1557711