Iweb, personal domain, CNAME problems

Hi,
We have the following problem, no assistance being provided from .dotmac (2 days, 3 days - 2 requests).
Symptoms:
we have followed apple's instructions:
1) Ensuring that we have a proper domain name (www.xxx.com.au)
2) Ensuring that we have created a CNAME alias (www.xxx.com.au -> web.mac.com)
3) Associating the name www.xxx.com.au as our personal domain
4) Allowed more than 48 hrs
5) Publishing to the website which works okay (ww.xxx.com.au via the latest release of iWeb which supports personal domains). (Iweb shows [email protected] www.xxx.com.au at the bottom of the window). Files are in subdirectory idisk web/Sites/XXX.
All that has happened so far is that when you type in www.xxx.com.au in a browser window, you see a redirection to web.mac.com and then to http://www.apple.com/dotmac.
More interesting is when you log into .mac ([email protected]) and check the account settings -> personal domain you see www.xxx.com.au listed and when you click on it you see a redirection to web.mac.com and then to http://www.apple.com/dotmac.
Further interesting effects occur when you log into .mac ([email protected]) and check My Pages, any of the pages (ie "About Us" redirects to http://www.xxx.com.au/XXX/About_Us.html and then to http://www.mac.com/account_error.html. (Apples "I'm sorry page").
DNS details below:
Host Record type Value
xx.yy.aaa.aaa / 24 PTR xxx.com.au.
ftp.xxx.com.au. CNAME xxx.com.au.
mail.mpi.com.au. A xx.yy.aaa.aaa
xxx.com.au. NS ns.xxx.com.au.
xxx.com.au. A xx.yy.aaa.aaa
xxx.com.au. MX(10) mail.xxx.com.au.
ns.xxx.com.au. A xx.yy.aaa.aaa
webmail.mpi.com.au. A xx.yy.aaa.aaa
www.xxx.com.au CNAME web.mac.com.
Can anyone assist us?
Thanks

Symptoms:
we have followed apple's instructions:
1) Ensuring that we have a proper domain name (www.mpi.com.au)
2) Ensuring that we have created a CNAME alias (www.mpi.com.au -> web.mac.com)
3) Associating the name www.mpi.com.au as our personal domain
4) Allowed more than 48 hrs
5) Publishing to the website which works okay (ww.mpi.com.au via the latest release of iWeb which supports personal domains). (Iweb shows [email protected] www.mpi.com.au at the bottom of the window). Files are in subdirectory idisk web/Sites/MPI.
All that has happened so far is that when you type in www.mpi.com.au in a browser window, you see a redirection to web.mac.com and then to http://www.apple.com/dotmac.
More interesting is when you log into .mac ([email protected]) and check the account settings -> personal domain you see www.mpi.com.au listed and when you click on it you see a redirection to web.mac.com and then to http://www.apple.com/dotmac.
Further interesting effects occur when you log into .mac ([email protected]) and check My Pages, any of the pages (ie "About Us" redirects to http://www.mpi.com.au/MPI/About_Us.html and then to http://www.mac.com/account_error.html. (Apples "I'm sorry page").
DNS details below:
Host Record type Value
64.13.248.146/24 PTR mpi.com.au.
ftp.mpi.com.au. CNAME mpi.com.au.
mail.mpi.com.au. A 64.13.248.146
mpi.com.au. NS ns.mpi.com.au.
mpi.com.au. A 64.13.248.146
mpi.com.au. MX(10) mail.mpi.com.au.
ns.mpi.com.au. A 64.13.248.146
webmail.mpi.com.au. A 64.13.248.146
www.mpi.com.au CNAME web.mac.com.

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I was finally able to resolve the problem with these simple steps:
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IWeb hanging at logging into MobileMe (Personal Domain Problem)

I've searched and searched for an answer to my problem all over the internet and these forums and keep coming up blank.
Apologies if the answer is somewhere and I've missed it.
It could be a wider problem with my MobileMe, but iWeb is where it first occurred.
I recently had my personal website forwarding to my MobileMe site, and was using the MobileMe webspace to host my site. I had set my personal domain (in MobileMe) to the personal website. Why I did this I'm not sure, as I wasn't actually using the external webspace, merely forwarding it to my MobileMe site.
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Apologies for the essay of a post, if anyone can help it would be greatly appreciated. Just some suggestions as to where to go would be helpful. I'm wondering if it's something to do with Keychains? I had a brief look in there but it all went over my head. This is the first problem I've ever had with my new mac, and being from a PC background, don't really know where to look to fix things.
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If stephen's suggestion doesn't help you might consider the following:
Source: http://www.macintouch.com/readerreports/mobileme/index.html#d30jul2008
Page Title: MobileMe
Date: Wednesday, July 30, 2008 9:06:25 AM
Jim Oase
After waiting a day for the rolling restore to happen, I called AppleCare because Apple had sent an email saying my service was back, and it wasn't. I still could send and not receive using Mail.
Here is what fixed it. Go to MobileMe (terrible name) in System Preferences, log out. Then enter a garbage name and password and try to log in. This apparently clears the MobileMe preferences. Then enter your real UserName and PassWord. For me this was lights on.
I am left wondering how long ago I could have had email had I known this preference reset scheme.
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OT

IWEB, CNAME, Personal domain name

If anyone could provide some advice it would be very much appreciated - Tom thanks for you earlier help. I attach the latest email to Apple Support.
Hi Arthur, (The Apple Support Consultant)
We still have the same problems, even after entirely deleting all websites, idisks etc and carrying out the steps you asked (even though this is what we had already explained to you that we had done!). To requalify we have:
a) Ensured that we have a proper domain name (www.mpi.com.au)
b) Ensured that we have created a CNAME alias (www.mpi.com.au -> web.mac.com)
c) Associating the name www.mpi.com.au as our personal domain
d) Allowed more than 48 hrs
e) no case sensitivities
f) publish to site WITHOUT registering www.mpi.com.au to dotmac, works perfectly (ie from web with http://web.mac.com/mpimpi/Sites/index.html and when you log into .mac ([email protected]) and check My Pages, any of the pages work properly.
g) more interesting is when you log into .mac ([email protected]) after registering www.mpi.com.au as our personal domain and republish whole site and check the account settings personal domain you see www.mpi.com.au listed and when you click on it you see a redirection to web.mac.com and then to http://www.apple.com/dotmac.
h) Further interesting effects occur when you log into .mac ([email protected]) and check My Pages, any of the pages (ie "About Us" redirects to http://www.mpi.com.au/Sites/About_Us.html) and then to http://www.mac.com/account_error.html. (Apples I'm Sorry - Our records show that the account you're attempting to connect to either does not exist or is currently inactive page).
i) the account is paid for and appears to be active!
DNS entries:
Host Record type Value
64.13.248.146/24 PTR mpi.com.au.
ftp.mpi.com.au. CNAME mpi.com.au.
mail.mpi.com.au. A 64.13.248.146
mpi.com.au. NS ns.mpi.com.au.
mpi.com.au. A 64.13.248.146
mpi.com.au. MX(10) mail.mpi.com.au.
ns.mpi.com.au. A 64.13.248.146
webmail.mpi.com.au. A 64.13.248.146
www.mpi.com.au CNAME web.mac.com.
Arthur, we realy need to get this resolved can we get developer/senior problem solver assistance. I think that the items points g & h are very relevant!

After great assistance from Apple (thanks Arthur!!) and our new DNS service provider we have our website online and working as required. The resolution required a switch to another DNS service provider.
We are now using SecuritySpace (www.securityspace.net, www.securityspace.com). They are extremely competent, very responsive and a pleasure to deal with. I've suggest that Apple list a set of known DNS providers that dotmac clients should deal with. I cc'ed SecuritySpace support on this mail.
Best regards,

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GoDaddy still handles the redirect - like it did before.
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Iweb was not publishing changes to my personal domain name, AND now it won't let me publish at all!

Hi, i am new to the apple community so bare with me whilst i struggle to explain...
I recently purchased a hosting site through netregistry.net. www.toyboxtherapies.com.au I spoke to them to allow the changes to the CNAME through their site.They did this for me. Once they did this my original 3 page site that I had published to mobileme came up.
When i added changes to the site, none of them were published even though iweb said they had been. I gave the site 48 hours (well, i gave them a week) to update the changes.
I went to double check today and now iweb wont let me publish to my domain name at all, it just lists File>Set up personal domain on mobile me.
When I log into mobile me my domain name is there. I have tried removing t and setting it up again, but nothing is happening with iweeb. Still the same problem.
Please help! I am trying to get this business off the ground and its all very frustrating!

This is what I see in a Lookup :
; <<>> DiG 9.6-ESV-R4-P3 <<>> www.toyboxtherapies.com.au cname +multiline +nocomments +nocmd +noquestion +nostats +search
;; global options: +cmd
www.toyboxtherapies.com.au. 3600 IN CNAME web.me.com.
It means that the CNAME record points to MobileMe.
So go where you manage your domain and delete the CNAME record and change the A-record(s) to point to your new webhost.
It takes some time for the changes to propagate thru the internet. A minimum of 20 minutes.
Note that when you publish to MobileMe, iWeb recieves the domainname information from the MobileMe server. Only when you publish elsewhere you have to enter the domainname. But if you do not change the settings where you host your domainname, it still directs to MMe. But that's beyond iWeb.

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